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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Trash. Misleading. It's completely lies and garbage...
Helps with what I needed and help me solve the problem I had going on
Hi Herlindo,
Thank you for your feedback. We're glad you had a positive experience with us, and we appreciate your support.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Further use after purchase made clear that the amount of information was trivial
Hi James,
Thank you for your feedback. I'm sorry you're dissatisfied with the information you received.
Vehicle details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
If you need further assistance, please feel free to email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your introduction is misleading.to get other info you offer the premium package that is good kinda like a scam
Hi Joe,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information unavailable elsewhere.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading to get you to buy more after as said it was free. I don't think you care though
Hi Angelina,
Thank you for your feedback, and I’m sorry for the confusion.
Customers can run a free preliminary search to verify a person’s existence in the U.S.; the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data unavailable anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.
To make things right for you, please give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You stated I have an arrest record. You charged me $2.95 for a report. Your report shows no arrest. You also show a Ryan Pearman in my report. I have NO relative named Ryan Pearman. What a ripoff. Please refund my money!
Hi Benjamin,
Thank you for your feedback! I’m sorry you did not get the information you needed.
All customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
We also source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we do not control. We do not own it, and we do not have control over its content. I hope you understand.
Since you did not get the information, I have refunded $2.95. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Best app I ever used in a long time quick and reliable information
Hello Nicola,
Thank you for your positive feedback! We're thrilled you find our app quick, reliable, and easy to use. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't work, is really bad to do cause in the preview they show u some information, but after do u make the payment the info "is not found"
Hello Lizeth,
Thank you for your review. I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't show current owners info like it said it would in the paid report. Don't want to buy a stolen car!
Hello Brandon,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until May 30,2025. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was good after checking so many websites. I'm glad i chose this one
Hello Cristina,
Thank you for your kind words! We're thrilled that after checking multiple websites, you found ours to be the right choice. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The rep helped me understand what i have to do to cancel and understood everything i said and asked for
Hello Tytianna,
Thank you for the 5-star review! We're glad our representative was able to assist you quickly and clearly. If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the title number to look up the restoration this is worthless
Hello James,
Thank you for your feedback. I'm sorry we could not provide the information you needed. Please know that the title number is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you thank you thank you thank you
Thank you thank you thank you thank you
Thank you thank you thank you thank you
Hello Alexander,
You're very much welcome! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for free it said info found. I signed up for the trial to get my report and then searched and there was no information.
Hello Caterina,
Thank you for your feedback. We sincerely apologize for not being able to provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get information for what I requested on this website
Hello Cresencia,
Thank you for your feedback. I’m sorry you did not find the information you were looking for.
I can see you were running a search for a phone number. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said I could get owner information but that is not showing up.
Hello Carol,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Data quality is not great. And the low price sales pitch has a hook requiring a subscription.
Hello Jay,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Regarding subscription, you will only be charged the monthly fee if there's no cancellation before the trial ends. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
We pay and they don't give the information about the vehicle
Hello Igor,
Thank you for leaving a review. I'm sorry we could not provide the information you needed.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said owner information would be provided. I paid and now it it saying I have to pay for premium report for that info. Total scam.
Hello Jamie,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looked up 5 phone numbers only info on one and it was outdated
Hello Janice,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on May 26,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristin,
Thank you for your feedback! I’m sorry you did not get the information you needed.
Please know that all customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315