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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Giezel was very knowledgeable and handled all my issues in a reasonable time frame. Very informative and helpful. Great customer service rep. Please give her a raise!
Over the years I've researched background companies on legitimacy and accuracy. Infotracker isn't lacking on the information you're looking for. An extremely detailed portfolio that's spot on it's information. Thank you
Hello Regina,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Grateful and thankful! Got a quick response to the issue that could have cost me a lot of money!
Hello Mary,
Thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of time and money. Bait and switch that they have vehicle ownership information and once you subscribe you find out they don't.
Hello Jeff,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the data exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Identfied the year and misc details of vehicle pertinent if I was interested n purchasing the vehicle; however we needed the title information to understand who is supporting the subject of our investigation. No ownership was provided and Title information was deferred to AK DOL.
Hello Heiko,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You charged me for information that's readily available online
Hello Owen,
We sincerely apologize for not providing additional information about the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The search information is not correct. There is at least 13 court records that do not show up on my search.
Hi Tara,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased a one-time search for $1 and as I was checking out I did not know that they added on a monthly subscription fee of $24.95, until I got the bill on my credit card. My credit card did not refund the $24.95 because somehow it was in the contract that was set up when I checked out. So unless you want to subscription, do not pay for a one-time search because you will not get your money back.
Hello Susan,
Thank you for taking the time to leave us a review. Please know on our checkout page; we provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://infotracer.com/terms/.
I want to look into your feedback further, but I can’t find your account using the name provided in this review. Please get in touch with me at askinfotracer@infotracer.com or call 833-922-2315. I want to resolve this for you!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
N/a - I typed in a few things about a reckless driver
Hello Kirsten,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Provides good info at a reasonable price. Seems reliable, quick and convenient.
Hi Amanda,
We're happy you are satisfied with the information received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site did not provide ownership information as promised.
Hello Calvin,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested information on a female that is located in Sudbury but received information on 20+ people located all over Canada. We're not able to confirm address, which is why I signed up.
Hello Patricia,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I canceled because I couldn't find the info I wanted. And they said they would give me a refund. Still waiting
Hi Eric,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
I've checked and can see that you requested a background report when you gave us a call, and one of our researchers already sent the reports to the email connected to the account. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said vehicle owner info was available, but it's unavailable.
Hello Joshua,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't say owner info included, trick people into buying and then not have it
Hello Todd,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid twice for criminal information on Killian Buckley of Wappengers Falls, only to receive nothing. He was arrested for sexual abuse and I need to know more details for the purpose of safety.
Hello Edel,
We sincerely apologize if you could not find the information you sought on the site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for the owner if this plate. The report is find who owns a car parked in at business. I gave me vehicle data only
Hello Curtis,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tyson,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
With you did one for the UK or worldwide too.
Would be very useful to a lot of people
Hello Debbie,
Thank you for taking the time to leave us feedback, and we appreciate your interest in our international platform. While we are expanding our resources, it is still under development, and further search support is not yet available.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good in depth reports, thank you infotracer. You provide a legitimate service, exceptionally well, at a fair price. Interface is easy to navigate aswell. Well done infotracer!
Hi William,
We appreciate this fantastic review! We're happy you're satisfied with the service. We put much effort towards exceeding expectations like yours and are delighted to say we succeeded. We hope that you will also recommend us to others!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Thank you for the five stars! We're happy you're satisfied with the assistance you received from Giezel. We'll ensure she reads your review; this will make her day.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315