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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Worth for check-up in advance. But a little disappointed at asking an additional payment for premium report
Hello Sangmi,
Thank you for your review. We appreciate your understanding of the value of checking in advance and are sorry about the disappointment regarding the request for an additional payment for a premium report. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We value your feedback. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful. Missing information that was promised when i purchased. Scam.
Hello Mary,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I’ve checked and can see that you requested a report when you reached out to our Live Chat Support. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know Marlene aka Molly Jean Alberts Stenger, received an OWI and the record is not showing up. This woman runs a child care center, and this information needs verification
Hello Rebecca,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please know that we can provide you with Traffic/Ticket Citations, DUI, DWI, and criminal records resulting from traffic violation offenses. If you want to proceed with these, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading on the information you get when signing up.
Hello Edward,
Thank you for your review and I sincerely apologize for the confusion caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a search on a license plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report was to include several areas so I bought in for a 1 week trial although I only wanted to buy the single vehicle report. Once I got the report, in order to get more information, I had to spend more money to get a "premium" report. And, since I could only buy the report plus a 7 day free trial, now it's up to me to remember to cancel the trial or I'll get slammed with a $25 charge for a month of this.
Hello MN,
Thank you for your feedback and my sincere apologies for the confusion and inconvenience this has caused. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, please know InfoTracer makes it very easy for customers to cancel. A customer can call our Customer Care Team at 1-800-791-1427, which can also be found at the top right corner of the Member’s Area under “Support”. Another way to cancel is when you are logged into the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically. With that said, I went ahead and processed the cancellation to avoid future billing from us. The payment made will allow you access until September 7,2023.
I can see that you were trying to find information on a VIN. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too little info, name and address but no details: birthdate/age, occupation.
Hello Maury,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on September 7,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far the info has been sufficient for what I need.
Hello Crystal,
Thank you so much for your positive review! We're delighted that the information provided has met your needs so far.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I payed more for a registered name and was still not able to get it. Payed over $9 dollars for nothing!
Hello Selene,
My sincere apologies that we could not provide you with the registered owner of the vehicle you were searching for. I also ran the search on my end and I sincerely apologize but we could not find any additional information on your request within our database.
This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on September 6,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have the info I was looking for. And wants to charge $10 to get more info
Hello Brandon,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just checking you site to see what info you have m the vehicle
Hello Susan,
Thank you for your review and for visiting our site! We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to askinfotracer@infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far it looks as if this is a come on to get me to pay for a "premium" report even though I was led to believe that I would receive a complete report with no additional cost. Seems like bait and switch.
Hello Bill,
Thank you for taking the time to leave a review and I apologize for the confusion and for the inconvenience this has caused. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
We had trouble with a title and I quickly found out the info I needed. What a great service!
Hello Rebecca,
Thank you for your positive feedback! We're delighted that you found our service helpful in resolving the issue with the title! We prioritize customer experience and satisfaction, and we're glad you're satisfied with our service.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information I could obtain for free, and did, prior to this useless search.
Hello Amber,
We appreciate you leaving a review and my apologies for any inconvenience you experienced during your search. I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
Thank you for the 5-star review! We're glad you found what you're looking for on our website. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely nothing helpful in information received.
Hello Amanda,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Straightforward, total facts, abundance of information.
Hello Jerry,
Thank you so much for your positive feedback! We're glad to hear that the site provided exactly what you were looking for! We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial search plainly showed the match hit. However, once paid magically no match found. Can you say bait and switch?
Hello Deborah,
Thank you for taking the time to leave a review and I'm sorry about your frustration while using our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just paid for a subscription and was promised full report on exactly who i was looking for. This is such a scam and extremely misleading as I was promised another full report if I paid an extra $15.
Hello Hannah,
We appreciate you leaving a review and my sincere apologies for the confusion and for the inconvenience this has caused. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was under the impression I could find a report on ownership of the vehicle as I am trying to get a title for it
Hello Derek,
We appreciate you leaving feedback and I'm sorry you didn't get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until September 9,2023.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315