Indigo Pet Co

Do not order from this website! I saw an ad for an item on TikTok, placed an order for $35 through after pay. 2 weeks later, I still have not received an email confirmation, or a tracking number. I have yet to receive any sort of response through their email. It's a SCAM!

My Husky teeth were yellow and her breath smelled really bad before using this toothbrush. Now I don't mind her doggy kisses. It was very easy to use and strong enough to withstand her wolf like bites. She seemed to enjoy the flavor as well. I would recommend this to anyone who has trouble brushing their dog's teeth with a regular dog toothbrush and toothpaste. You just put some tooth paste on the brush and let your dog chew on it for 5-6 minutes.

I received the wrong item. Despite sending numerous emails requesting their assistance to fix their error, the company never responded back. I'm screwed out of $35 for something my dog can't use. Furthermore, the item they sent me is terribly cheap. I'm furious that I failed to check deeper into this obscure business and learn that this company appears to be a complete sham. Avoiding this company is strongly recommended!

Placed an order, we were charged immediately for our order, no confirmation, no response to email inquiry of our order. There is not a customer service phone number. This company is a sham. Don't order from them!

Absolute garbage products, not even functional. Took forever to ship and wouldn't allow returns. They aggressively target anyone who posts negative comments on Instagram, but don't respond to customer complaints.

We ordered a water bottle and nail clippers for our pup pup. Months and months have gone by with no order received, still says that it has not shipped, my husband and I have been emailing, messaging on social media, anywhere to try and cancel and receive a refund and have been unsuccessful in even getting a response! We regret trusting this site and don't want anyone to make the same mistake!

Don't waste your money! I followed their instructions for use to the letter for the Laundry Pet Hair Catcher. This product does NOT work! I washed it with my dog bed. NOT ONE hair was trapped. They refuse to offer refunds. They take your money and send you a flimsy piece of garbage.
They should be held accountable for lying about their product. I'm sure the reason they don't give refunds is because they would go out of business if they did!
After refusing to give me a refund, they had the audacity to tell me to buy MORE of the garbage product from them! Frauds and Crooks!
Shame on them!

I was so excited to see a solution to dog hair in the wash cycle when Indigo pets popped up in my sponsored ads. I read through the comments and their site reviews and decided to go ahead and order two of the hair catchers. I tested them as soon as they arrived and they are a giant HOAX. I attempted multiple times in various ways after reaching out to their service team for a possible solution. They don't work with just one, they don't work with two. In one correspondence to me when that wasn't working they mentioned 2-3 of them. I have two and I REFUSE to purchase another one considering the first two haven't trapped a single hair. I have recorded video and taken pictures of my findings and reached out to indigo pet. While awaiting their reply I found on their site they do not offer refunds and therefor no satisfaction guarantee. They have disregarded my concerns and offered nothing helpful for the $30 am out. I could pay more money to ship their faulty traps back to them and receive a credit in which I might possibly pick up a non faulty product…but based on my experience, I don't wish to spend another dollar on this company. I wish there was better recourse for these type of companies because it's a giant scam.

These people are a nightmare. Don't waste your money. Go to Dollar Tree. You'll get the same quality for cheaper and someone with a pulse to help if you need

I purchased the suction cup tug of war toy for my dog after seeing all of their ads on Instagram. I was really excited for him to use it, but the suction didn't hold and the rope started fraying immediately. I tried reaching out to the company using any means possible on numerous occasions but never received a single response. It appears that there is no return policy or customer service. The toy was expensive but cheaply made. Avoid this company at all costs!

If I could give this site 0 stars out of 5 I would. Within. 5 minutes of getting the suction cup toy the rubber started coming off which is a choking hazard. In addition the suction never worked, and customer service never got back to me when I let them know about the problem. I hope no one else makes the same mistake I did.

I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.

I got one just to be safe incase it didn't work. I'm so glad I did. Because it doesn't work at all! I tried it 3 times and each time the plastic piece ring that is supposed to keep the mesh bag on comes off, which then makes the mesh bag come off. I'd be okay with it if it still would catch the fur but nope. Not one piece of my dogs hair has been caught. I went on their website to contact them and saw that they don't do refunds or returns. So I thought I'd put a review on their page and I couldn't even find a way to post a review on there. Don't waste your money.

From the confusing order form to the lack of communication to the TERRIBLE product... this company is a joke. I did not mean to buy the product in the first place... I was trying to enter a coupon code to see how much the total would be and accidentally submitted an order. I IMMEDIATELY emailed them to cancel it and did not get a response. Once I received the product, I was appalled at the quality of it... I didn't even want it and it was terrible. I emailed them multiple times for a refund and finally had to have my bank step in. Their contact form is horrible as well--they ask for a phone number and have no "content to marketing" clauses. If you are dissatisfied with this company, call your bank and ask for your money back. Companies like this should not be allowed on the internet.

Don't buy! It's a scam! You won't get your items or gear back from them! Buyer beware! Marketing on IG is legit. Even all the fake reviews!

I ordered two of their products two months ago as presents. They never sent me anything as far as a shipping notification but charged me back when I ordered. I reached out and was finally sent notification but no one bothered to respond to my email or apologize for the delay. Then I received my order two months later and they only sent me one of the items! I reached out yet again and received no response and no refund. After warning them that I was going to report them if I didn't receive a refund for half of my order I still heard nothing back… so here I am. Next step is raising the issue with our credit card company.

They hacked my bank account $290.87; I
Have no pets and did not authorize 5 transactions on my debit card.

Legit thought they were a decent company. Don't give them any money. It's so scammy. Cheap, poorly made products that either aren't what you ordered--- conveniently they have a no refund policy-- or shabby $#*! that doesn't work. I mean I ordered leashes and got collars.

I ordered a dog toothbrush and toothpaste 37 days ago and still have not received my delivery. I have contacted customer service several times and there has been no reply. Three days ago, I received an email that my item had been delivered, but it has not. I was charged $43.61 for the item. I have asked for a full refund, again with no reply. THIS COMPANY IS A SCAM. Do not order from this company! I wish I could give 0 stars.

I purchased a Large Indigo Tooth brush for my 60 lb Labrador Retriever. It took only 5 minutes for the toothbrush to be chewed apart by my lab. At the rate the material fell apart, she would have had that thing torn apart by the hour. The company has yet to respond when I requested for my money back. This was the worst purchase and absolutely not worth the money. DO NOT BUY!

I have tried to get in touch with this company multiple ways. I used their customer service on their website, messaged them on Instagram, and left a review of the product on one of their pictures. Instead of responding, they blocked me. The product did not even last five minutes before my dogs chewed it to pieces. They have horrible customer service and horrible business management.

I ordered 2 x suction toys 6 months ago which have never been received.
I have sent numerous emails, which I have not received any reply.
DO NOT RECOMMEND.

I purchased the suction cup tug of war toy for my dog. The suction cup did NOT stick to any surface I tried, and the rope frayed immediately. I emailed customer service several times and never received a response. There is no return policy or customer service phone number. The toy was expensive and very poorly made. DO NOT PURCHASE FROM THIS COMPANY!