Indeed has a rating of 2.8 stars from 1,419 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 28th among Recruiting sites.
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I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!
I have been working in the hospitality sector for more than 20 years and I have used "Indeed" at my last 6 managed businesses. Then 6 weeks ago I started up my own company/pub and of course I was committed to use indeed for employment of a full new team both BOH & FOH.
So I started posting job adverts as I always have, then today after posting a job, I received an email stating my account had been "DISABLED" with no warning or explanation. After years of using and promoting this website a simple email explaining what's gone wrong and to give me a chance to rectify the problem would of been nice... such a shame because it's perfect for recruiting good team members.
I recently used this site to try to look for work but they have made so many changes to the platform that I don't think I will be using it. I feel like every post I see on there is sponsored.
I look for jobs in Indeed.com but Indeed sends you jobs I don't qualify for and jobs out of state with little pay. If I live in NJ, why will you post jobs in Pennsylvania especially with low pay. Do you know tolls aren't free and the traffic commuting back and forth is terrible. We should have the opportunity to choose state I want to work for as my options. I think Indeed sends any job so it can show they send something. Indeed needs to fix this. Oh by the way, I don't need jobs 1 an hour and a half away if I specified a 25 mile radius.
Hi Bibi,
We recommend using a Boolean search to get more relevant results. We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.
Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP
Like so many of the reviews already posted, my business account was disabled without explanation. What is disappointing as a small business owner is that we are dealing with so much within this pandemic and you would think that we would all work together to stay afloat. Instead, Indeed is doing the opposite by disabling people's accounts without an explanation.In essence, they are cutting off the very lifelines needed to substain a lot of our small businesses. Why aren't individuals given an opportunity to rectify or resolve anything before the accounts are disabled? Instead, you are given a very generic and cold email that says that you are disabled and that this is the final say without further explanation. It is disheartening to even see the other businesses that posted on here that were swindled after they paid for a service. I just wish we all could have had some insight about Indeed prior to this happening.
Hi Ranetta, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. During this time, your account may be disabled if additional information on the business is needed. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. We highly recommend reviewing our Job Posting Guidelines listed below. We apologize for any inconvenience this may cause.
https://indeed.force.com/employerSupport1/s/article/115005915763?language=en_US
People just click these to show "they are looking for a job". Out of the recruits, most are failures. Most don't show. The high costs of advertising with them does not yield good results. The new price structure, was $10 per application now its $30, its a terrible system. You could sink money into this fast, and they will take it. We have used for a long time, but seems they are getting greedy on costs. We now use Facebook and social media for free to advertise, with better results, that cost, well, nothing.
Hi, when a job is posted on Indeed it is publicly available for anyone to apply for. Also, Indeed does not have control over candidates that apply to positions and we do not control candidate behavior. That includes not showing up for interviews. Feel free to reach out at sitejabber@indeed.com if you ever need additional assistance in the future.
Is there any job on Indeed that is real? It's either I get contacted for Sales jobs stating my resume matches their qualifications, which based on my degree in Web Development I can only guess means having a pulse is all you need. 25 years in customers service, many freelancing in web dev and a degree, can't get anywhere. Not even rejections, by the way, but flat out crickets. Resume was viewed -> job expired. What? It's a waste of my time to be applying for a job through this website to get nowhere. I even have resorted to taking my degree off of my resume to gear it more toward a customer service job, hoping they don't see that I'm over qualified and not want to hire me because they think I won't be happy taking calls with a degree. Yeah, I love how employers think they can anticipate my feelings, but that's another topic. This website is a pure waste of time.
I gave it two stars because of how easy it is to use and waste your time. So at least I don't have to waste time at wasting my time.
I've been using it for more than a year, btw. I'm not new at this
Hello Shayne, thank you for reaching out and sharing this experience with us. A member of our team has responded to your review by private message. Feel free to follow up with us there so we can further assist.
I cannot believe Indeed would do this. I had 90 applicants approximately and they disabled my account as many people here have mentioned. We have a legitimate business and I am also travelling internationally and had many interviews scheduled. They sent a form letter simply stating that we did not adhere to the terms and conditions. NO EXPLANATION. My trip was basically for nothing! And potential candidates were left in the dark. I cannot finish my work. They could've at least call. This is so unprofessional. I need to solve this as soon as possible. I awaiting a response.
Hello Michael, thank you for reaching out. A member of our team has responded to your review by private message.
Your ability to post jobs on indeed has been disabled. How to solve the issues please to guide me. I
Hi! We have reached out via private message, please reply there with any additional questions. Thank you!
Hi my account has been blocked without any reason. Suddenly all my efforts being put onto hiring came to standstill and we have start from zero.
Hi Vishal, thank you for taking the time to leave us a review. We would like to look into this situation further with you. At this time, we have sent you a private message. Feel free to follow up with us there.
I have used indeed for a couple of years with reasonable results. Today I got several calls from "applicants" about a job listing that I did not post. The listing was promising very high pay and flexible hours for warehouse workers. We are in healthcare. The callers sent me screenshots of the postings. I called indeed because the postings appear fraudulent. All they could tell me was that there were no active job listings on my account. I offered o send them the screenshots and Jacob with "indeed" told me not to bother. He insisted there was no fraud. I asked him to transfer me to the fraud department but he said he couldn't because the postings were not coming from my account. My concern is that someone is using our name to post fraudulent listings on indeed and indeed doesn't seem to care.
Hello Pedro, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
My Indeed account has been disabled and i have just received an email saying- your account has been disabled by the Indeed Finance team and we will get back to you within 48 hrs. Its been more than 10 days, i havent received any response.
Hi Archana, thank you for taking the time to leave Indeed a review. We apologize for any delay in response. We do see that the account representative you were speaking with emailed you today regarding the account balance. We advise following up directly with them via email with any additional questions or concerns.
I set up an account to do recruiting for a company I am employed with. I posted 2 ads and hired 3 people from the site. Then I get an email stating our account has been disabled. We sent several documents and after we get a response that says our account is disabled and its a final decision.
I don't know how to speak to anyone that makes these decisions but there are several people using this site and posting work from home scams and they still have an account. We are a legitimate window cleaning company and are hiring for window washers and cannot post ads. It makes no sense.
I am terribly confused as to why this happens to good companies.
Hi Samuel we appreciate you taking the time to share your experience with us. We have responded to your review by private message. Feel free to follow up there if you have any additional questions or concerns.
I left an honest review for a company that I worked for almost 10 years. Review was rejected for no reason. It did not contain anything on the list of their reasons why it couldn't be posted, so unfortunately I cannot trust Indeed when it comes to reviews. I will be using more legit websites, such as Glassdoor.
Hi Bella, thank you for reaching out. All reviews on Indeed company pages are subject to a moderation process. The reviews are only removed if they do not abide by our posting guidelines. We have sent you a private message to learn more about this situation and how we can help.
Hi we are foodmanufacturing and export company and had been using Indeed services. We had recruited technical staff using Indeed portal but suddenly one day our account got disabled without any explanation. We have appealed several times but we get the same computer generated response. Please assist
Hello Vishal, thank you for taking the time to reach out and share your experience. A member of our team has responded to your review by private message. Please follow up there so we can further assist.
This website will delete, bad reviews for companies. When companies scam, rip off or don't pay their employees and reviews with reports of injuries. It's reviewing system is garbage it is talked about within its community forums, on reddit and other websites along these lines. Honestly, Indeed should be held accountable if a worker dies due it's decision unethical deletion of reviews, especially in dangerous jobs. A future employee deserves the right to know the good and bad stories of a company and definitely with in the dangerous jobs. Take screenshots of your reviews and post them In a subreddit, time to hold indeed accountable for future injuries that may occur because it protects companies with bad safety records and poor management. Be very careful and cautious when choosing jobs with good reviews... They probably been protected by indeed and the bot reviews were aloud to stay...
Hi Chris, a review will only be removed from appearing on an Indeed Company Page if the review violates any of our guidelines. When you have a moment please follow up with us by email at socialcare@indeed.com so we can have a closer look at this for you.
I am an employer. Subscribed to Indeed to fill 2 spots. Got plenty of qualified applicants, but when interview day came, my "links" to their resumes were inactivated. Had to go into 15 interviews blind. TERRIBLE service.
Hi Steven, we have responded to your review via private message. Thank you!
We are a recruitment company that has been around since 2011, we have used many job portals throughout our time and have recently started with Indeed.
Because of Covid we have had little to no vacancies and suddenly now we have a lot of vacancies that needed to be filled with immediately, sadly, all these positions get flagged as spam and because of that we need to sponsor them for them not to be flagged as spam anymore? How does that make sense, if it is spam (which it is 100% not, we are looking for real employees for these vacancies) why would you allow it to be shown if we pay?
They have been updating their job posting form and what a horrible mess it has been trying to post these vacancies as well as I was left unable to post it via the computer! I send an email to them about this as well but have not even heard a peep back from anything or anyone.
As a Recruitment Agency that are getting in vacancies needing to be filled in urgently, especially in this time where people need jobs and we are desperately trying to get back onto our feet. I am completely frustrated by this site.
Hello Michelle, thank you for reaching out here. A member of our team has responded to your review by private message. Feel free to follow up with us there.
Indeed suddenly disabled my account. I tried to find out why. And I absolutely have no idea. My start up company is Value Sports Academy and I really need this to work! I don't mind paying, but at least give an easy way of explaining how it all works. I used to saw candidates appearing, now I can't do anything. Disappointing!
I have been using Indeed for the past 3-4 months and hired several candidates and have not encountered anything like this before. I don't know if it was deactivated or blocked, but I can't find all my job advertisements including all the candidates that I was suppose to review/filter.
Please give me a valid reason why both of my account is having the same issue, no matter what I click I always go back to the same page.
We've been running stuff on indeed for about a year now, maybe just over. I had two admin/data entry guys handle posting requisitions in the past and ran into some issues and we've transitioned from a free account to a paid account. Budgeting has been intuitive and effective, but the account's been disabled! We've put a couple hundred dollars into the account in the past 2 days so this is a major disappointment.
When we book interviews and make hires this week we need to close these down but I can't even do that with my current account status. Looking at a major hitch in our plan for the week, still waiting for support.
Indeed's great but it's clear that posting here gets results... Hoping for a resolution!
Hello there, thank you for reaching out and we're happy to help here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
But over all Indeed is a best platform for employers and employees.
Hello Muhammad, thank you for reaching out and we're happy to help. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I feel utterly helpless, and increasingly frustrated! I have logged on to Indeed, assuming I could place my adverts (with no time to spare as re opening after a long lock down) only to discover my employers account has been disabled again!
I have spent an hour attempting to find a way to communicate and failed miserably!
The 1st time was due to an accidental recruitment Bill running during the 1st lock down (which we paid in full) however reluctantly. But at least knew why! We were then re connected. To only discover yet again when I need them most! Disabled.
Hey come on guys... you're supposedly a professional service, non of your contact numbers are live either. We have used your company for well over 5 years and have a lot of important information on here. You can see we are legitimate! Please help me here!?
Hi Jane. We'd like to look into this situation further with you. Please email us at sitejabber@indeed.com and be sure to reference this review. We look forward to assisting you.
I received the following message at my subscription "This account is currently under review, per Indeed's messaging quality guidelines. The recruiter must submit an appeal before they can contact candidates using this subscription." Indeed does not offer a warning to correct any violations that may be being made to the guidelines or procedures. Neither email nor promted is received to the log-in to inform in detail of the suspension or process. Employer Help Center has no data related to procedures in this situation. Customer Success Specialists are not trained to provide details or procedures.
Hi Karelyn, to explain, besides all jobs and accounts on Indeed being moderated to ensure our guidelines are being followed, it is the same for the usage of our resume database. All messages on Indeed are moderated and if there is a violation, the employer will be blocked. Here is more information about our resume guidelines: https://indeed.force.com/employerSupport1/s/article/360015376251?language=en_US. When an employer is blocked, they will need to submit an appeal which is available on the page that notifies them they are blocked. Once submitted, our moderation team will assist. In this case, we can see that your account representatives are already in contact with you to assist with this issue and they will continue to provide help. We have also passed along your outreach here on Sitejabber. Thank you for taking the time to leave us a review.
I am truly disappointed from an Employer standpoint of their process. I religiously make comments on applicants that are never reviewed or ignored by Indeed. Employers are paying the bills, yet Indeed continues to allow applicants over and over again apply to my Agency after being rejected costing me $$ every time! I have spoken to my rep on numerous occasions and have asked them to either police my comments/feedback as the Employer or even charge 50 cents for each applicant to apply which I would hope would make the applicants more mindful of what jobs they are applying to. I am ignored. I spend in excess of $1,000 per month and continue to see the same applicants that no call/no showed to interviews, were rejected due to lack of experience, etc. I continue to pay for these over and over again!
Hi Christian, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
We are a global business and changing the recruitment industry. Our business supports small recruitment agencies around the world, with the help of many fantastic companies. Small, and large Fortune 500 businesses using our service. We had advertisements running on Indeed to find recruiters who are willing to join our amazing movement. In 4 weeks time 1400 people reacted and already 500 making a living of that what we do. And then? Indeed closed our account, no reason given. Just with the single line. Your business is not suitable for us. Big tech on its best!
Update > Indeed responded with a standart template (as always). Well, I am happy to say that Indeed is not suitable for OUR business.
Hi Marlon, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hello John, a member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.