• Indeed

Indeed

Overview

Indeed has a rating of 2.3 stars from 1,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 150th among Recruiting sites.

  • Service
    248
  • Value
    231
  • Quality
    223

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 8.3%
Positive
2
Neutral
1
Negative
21
151
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • We called Customer Service and we were advised that there is no explanation, but that this sometimes just happens.
  • I find it is very disturbing, that Indeed will disable an employer account, which I have had open for over 2 years.
How would you rate Indeed?
Top Positive Review

“They actually listened to me!”

Larissa S.
2/20/24

I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!

Top Critical Review

“Account is disabled for no reason--bad customer service”

Greg W.
1/8/24

I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!

Reviews (1,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (83) employer account (69) job postings (156) job post (156) post jobs (66)
Thumbnail of user bibim18
2 reviews
0 helpful votes
November 20th, 2023

I look for jobs in Indeed.com but Indeed sends you jobs I don't qualify for and jobs out of state with little pay. If I live in NJ, why will you post jobs in Pennsylvania especially with low pay. Do you know tolls aren't free and the traffic commuting back and forth is terrible. We should have the opportunity to choose state I want to work for as my options. I think Indeed sends any job so it can show they send something. Indeed needs to fix this. Oh by the way, I don't need jobs 1 an hour and a half away if I specified a 25 mile radius.

Service
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Bibi,

We recommend using a Boolean search to get more relevant results. We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.

Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP

Thumbnail of user reviewg8
1 review
0 helpful votes
August 30th, 2022

People just click these to show "they are looking for a job". Out of the recruits, most are failures. Most don't show. The high costs of advertising with them does not yield good results. The new price structure, was $10 per application now its $30, its a terrible system. You could sink money into this fast, and they will take it. We have used for a long time, but seems they are getting greedy on costs. We now use Facebook and social media for free to advertise, with better results, that cost, well, nothing.

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi, when a job is posted on Indeed it is publicly available for anyone to apply for. Also, Indeed does not have control over candidates that apply to positions and we do not control candidate behavior. That includes not showing up for interviews. Feel free to reach out at sitejabber@indeed.com if you ever need additional assistance in the future.

Thumbnail of user hareesv
1 review
0 helpful votes
July 6th, 2022

Your ability to post jobs on indeed has been disabled. How to solve the issues please to guide me. I

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi! We have reached out via private message, please reply there with any additional questions. Thank you!

Thumbnail of user pedros166
4 reviews
3 helpful votes
February 15th, 2022

I have used indeed for a couple of years with reasonable results. Today I got several calls from "applicants" about a job listing that I did not post. The listing was promising very high pay and flexible hours for warehouse workers. We are in healthcare. The callers sent me screenshots of the postings. I called indeed because the postings appear fraudulent. All they could tell me was that there were no active job listings on my account. I offered o send them the screenshots and Jacob with "indeed" told me not to bother. He insisted there was no fraud. I asked him to transfer me to the fraud department but he said he couldn't because the postings were not coming from my account. My concern is that someone is using our name to post fraudulent listings on indeed and indeed doesn't seem to care.

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Pedro, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user bellac
13 reviews
54 helpful votes
June 16th, 2021

I left an honest review for a company that I worked for almost 10 years. Review was rejected for no reason. It did not contain anything on the list of their reasons why it couldn't be posted, so unfortunately I cannot trust Indeed when it comes to reviews. I will be using more legit websites, such as Glassdoor.

Service
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Bella, thank you for reaching out. All reviews on Indeed company pages are subject to a moderation process. The reviews are only removed if they do not abide by our posting guidelines. We have sent you a private message to learn more about this situation and how we can help.

Thumbnail of user stevenw300
1 review
3 helpful votes
June 24th, 2019

I am an employer. Subscribed to Indeed to fill 2 spots. Got plenty of qualified applicants, but when interview day came, my "links" to their resumes were inactivated. Had to go into 15 interviews blind. TERRIBLE service.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Steven, we have responded to your review via private message. Thank you!

Thumbnail of user biekes
1 review
2 helpful votes
October 9th, 2021

Indeed suddenly disabled my account. I tried to find out why. And I absolutely have no idea. My start up company is Value Sports Academy and I really need this to work! I don't mind paying, but at least give an easy way of explaining how it all works. I used to saw candidates appearing, now I can't do anything. Disappointing!

Thumbnail of user aprilt155
1 review
1 helpful vote
March 2nd, 2021

I have been using Indeed for the past 3-4 months and hired several candidates and have not encountered anything like this before. I don't know if it was deactivated or blocked, but I can't find all my job advertisements including all the candidates that I was suppose to review/filter.
Please give me a valid reason why both of my account is having the same issue, no matter what I click I always go back to the same page.

Thumbnail of user muhammadi108
1 review
0 helpful votes
June 23rd, 2021

As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
But over all Indeed is a best platform for employers and employees.

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Muhammad, thank you for reaching out and we're happy to help. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user janem882
1 review
0 helpful votes
March 22nd, 2021

I feel utterly helpless, and increasingly frustrated! I have logged on to Indeed, assuming I could place my adverts (with no time to spare as re opening after a long lock down) only to discover my employers account has been disabled again!
I have spent an hour attempting to find a way to communicate and failed miserably!
The 1st time was due to an accidental recruitment Bill running during the 1st lock down (which we paid in full) however reluctantly. But at least knew why! We were then re connected. To only discover yet again when I need them most! Disabled.
Hey come on guys... you're supposedly a professional service, non of your contact numbers are live either. We have used your company for well over 5 years and have a lot of important information on here. You can see we are legitimate! Please help me here!?

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Jane. We'd like to look into this situation further with you. Please email us at sitejabber@indeed.com and be sure to reference this review. We look forward to assisting you.

Thumbnail of user karelyns
1 review
0 helpful votes
January 10th, 2023

I received the following message at my subscription "This account is currently under review, per Indeed's messaging quality guidelines. The recruiter must submit an appeal before they can contact candidates using this subscription." Indeed does not offer a warning to correct any violations that may be being made to the guidelines or procedures. Neither email nor promted is received to the log-in to inform in detail of the suspension or process. Employer Help Center has no data related to procedures in this situation. Customer Success Specialists are not trained to provide details or procedures.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Karelyn, to explain, besides all jobs and accounts on Indeed being moderated to ensure our guidelines are being followed, it is the same for the usage of our resume database. All messages on Indeed are moderated and if there is a violation, the employer will be blocked. Here is more information about our resume guidelines: https://indeed.force.com/employerSupport1/s/article/360015376251?language=en_US. When an employer is blocked, they will need to submit an appeal which is available on the page that notifies them they are blocked. Once submitted, our moderation team will assist. In this case, we can see that your account representatives are already in contact with you to assist with this issue and they will continue to provide help. We have also passed along your outreach here on Sitejabber. Thank you for taking the time to leave us a review.

Thumbnail of user christianb153
5 reviews
38 helpful votes
September 17th, 2019

I am truly disappointed from an Employer standpoint of their process. I religiously make comments on applicants that are never reviewed or ignored by Indeed. Employers are paying the bills, yet Indeed continues to allow applicants over and over again apply to my Agency after being rejected costing me $$ every time! I have spoken to my rep on numerous occasions and have asked them to either police my comments/feedback as the Employer or even charge 50 cents for each applicant to apply which I would hope would make the applicants more mindful of what jobs they are applying to. I am ignored. I spend in excess of $1,000 per month and continue to see the same applicants that no call/no showed to interviews, were rejected due to lack of experience, etc. I continue to pay for these over and over again!

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Christian, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Thumbnail of user marlonv4
1 review
0 helpful votes
September 9th, 2021

We are a global business and changing the recruitment industry. Our business supports small recruitment agencies around the world, with the help of many fantastic companies. Small, and large Fortune 500 businesses using our service. We had advertisements running on Indeed to find recruiters who are willing to join our amazing movement. In 4 weeks time 1400 people reacted and already 500 making a living of that what we do. And then? Indeed closed our account, no reason given. Just with the single line. Your business is not suitable for us. Big tech on its best!

Update > Indeed responded with a standart template (as always). Well, I am happy to say that Indeed is not suitable for OUR business.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Marlon, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

Thumbnail of user helenm123
95 reviews
168 helpful votes
April 9th, 2020

I found 4+ jobs on indeed that don't have a job posting individual who answers potential employee's questions on this site, and includes a work-at-home scam that I am currently struggling to rectify. Despite this, the customer support assures me that it is all right and that they were able to "verify" (read disclaim job seekers concerns about) potential employers and listings. I would definitely avoid this site.

Tip for consumers:
Don't apply for any work from home job offers. Its just a baited hook to extortionists and con artists.

Service
Value
Quality
Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Helen, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Thumbnail of user krishnag23
1 review
19 helpful votes
October 1st, 2020

I have been experiencing my account being disabled a couple of times just for this year and they always reason out that my account was compromised. I tried changing my password as per instruction, I also tried getting in touch with a QA, but no resolution was given. I can't contact them as there's no way to communicate with them. I lost a lot of candidates because of this. It is frustrating.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Krishna, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user margaretn680
1 review
0 helpful votes
March 28th, 2022

I just got the same disabled messages everyone is getting. We are a new physio buisness and we are looking for a receptionist, not sure why we got disabled. We followed all the rules. Can you please help?

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Margaret, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user dotties21
1 review
0 helpful votes
June 26th, 2020

I have been trying to use indeed for 6 months. I consistently get jobs that are the wrong profession. If you are a medical provider like an NP, PA, etc, they are not a great place to search. I get alerted all day to jobs that are medical in some way but never the right profession. I have updated my profile 3 times and the alerts never change. Go to donate or a mid level provider site. Do not use indeed.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Dottie thank you for taking the time to share your experience. A member of our team has responded to your review by private message. Feel free to follow up there.

Thumbnail of user jimc226
1 review
8 helpful votes
July 27th, 2017

I am pretty sure that the whole thing is a scam. Every single Indeed potential employee that has contacted me through email has not shown up for the interview that they have scheduled. I can see that happening once or twice but 8 times in arrow?! I also noticed they all have Gmail address. Funny thing is I am out the fees they charge and my time wasted waiting for no one to show up. If this is not there scam they what can do to screen these people better

* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Jim, we're sorry for the poor experience. We have responded to your review by private message. Please follow-up there so we can further assist.

Thumbnail of user brianw435
17 reviews
47 helpful votes
September 16th, 2020

Was looking for a retail job. I got so many job postings that I'm not interested in nor qualified for. Nursing jobs is one example. Medical reception jobs another one with minimum of 1 year experience required. Nowhere on my resume was this listed. Very bad also about using one's zip code and distances. Also, two few job notifications have postings of salaries, where the location is, etc. Good luck if you use them.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Brian, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Thumbnail of user hadila2
1 review
0 helpful votes
August 23rd, 2021

I tried posting a job from my account and I am now disabled to post any job and I don't even know why! I tried to appeal that and still my issue is not solved. I work for a recruiting company and I need to post jobs but I can't and I don't even know why! FYI I'm still new to this platform how would I know the reason behind it. And logically if I knew I wouldn't do it.!

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Hadil, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

Thumbnail of user jakab4
1 review
3 helpful votes
May 20th, 2020

I posted a job ad for my company and even sponsored it. Talked with a few really good candidates but what do you know, they disabled my account and won't tell me the reason. Now I can't even access the previous messages with those candidates.

I would verify the account with all the required documents but they don't even give me a chance.

EDIT: They have contacted me and I sent them all required business documents. Still they won't re-enable my account and it seems like they don't want any business with smaller companies.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Jaka. Thank you for taking the time to leave us a review. We would be happy to assist with this situation so we've sent you a private message. Please follow up with us there. We look forward to hearing from you.

Thumbnail of user harryh43
103 reviews
327 helpful votes
October 8th, 2018

I've used Indeed to search for jobs. They have a great many openings posted, but I personally found a lot of them in my field to be people trying to mislead you into thinking that it's a bigger/better job than it actually is - I know that from being very connected to players in the industry here. I suppose that eventually you could find a job here, but it seems that the really good jobs are not advertised. I sure haven't seen them. Maybe good for temp or seasonal jobs, but they don't seem to be openings that I can't find when I search other common job sites.

Thumbnail of user carlob34
1 review
3 helpful votes
July 11th, 2019

Indeed has been great to us till they decided to block our account miss taking us for another company in the middle of our busy season, customer service is horrible and pretty much useless. No one knows why we have been blocked we were given different information from everyone we spoke with. How can a company with such drastic impact on peoples business just do as they please with no warning. I even dealt with the account executives who compliment my adds, only to be blocked months later.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hello Carlo, we have responded to your review by private message. Please follow up with us there if you have any additional questions.

Thumbnail of user samuelb237
1 review
1 helpful vote
May 4th, 2020

I set up an account to do recruiting for a company I am employed with. I posted 2 ads and hired 3 people from the site. Then I get an email stating our account has been disabled. We sent several documents and after we get a response that says our account is disabled and its a final decision.
I don't know how to speak to anyone that makes these decisions but there are several people using this site and posting work from home scams and they still have an account. We are a legitimate window cleaning company and are hiring for window washers and cannot post ads. It makes no sense.
I am terribly confused as to why this happens to good companies.

Thumbnail of user doritb
Indeed-Support S. – Indeed Rep

Hi Samuel we appreciate you taking the time to share your experience with us. We have responded to your review by private message. Feel free to follow up there if you have any additional questions or concerns.

Thumbnail of user maryg177
1 review
32 helpful votes
September 26th, 2016

I used indeed to apply for numerous positions for two months and could not understand why I was not even getting one call back. I finally called one of the companies directly and was informed indeed had never even sent my info to them. I had to forward my resume and was hired within a week! Now I understand why I had no calls... no one received my resume! Indeed is good to find who is hiring, but don't waste your time using their system! Contact the hiring company directly!

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.

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Thumbnail of user doritb
Indeed-Support S.
Social Media Client Services Specialist
Typically responds within 5 days

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