Overview
Indeed has a rating of 1.5 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.
Indeed is trolling the web looking for business by offering a "$50" credit for employee search. They charge the poster $0.50 per applicant who responds. Great--I thought I would post a job with a $50 limit and could potentially get 100 resumes to review. They do ask for a credit card number, which I blithely provided. What I didn't realize is that the scam states somewhere in the agreement that the $50 credit is only for the FIRST 30 DAYS. That means, that if you don't get 100 applicants in 30 days, you will see a charge on your credit card for any applicants after 30 days until the $50 limit is reached. Found this out when I questioned a $20 charge on my credit card. The customer service rep stated that she has many irate customers with the same complaint. STAY AWAY from any company with nefarious activity!
I posted first job for my company, and my account was suspended without any explanation. If you are not satisfied with the information provided about my company or job, then please ask. There is no explanation for suspending the account.
Wtf they disabled our account during the interview process. THIS COMPANY IS TRASH. Please do something about these!@#!@#
400 resumes to review and they disable us as soon as we log in to review them?
No reason?
Customer service tells us trust and safety has reasons. We verified our postings before listing, its not our fault..
Hi Hayden, all accounts and jobs are subject to our standard reviewing process. The account has gone through our reviewing process and our team has concluded that we will not show these openings in our search results. The account will remain in its current disabled status. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.
We are a business with a listing on Indeed. On the 5th day of our posting, unfortunately on a Saturday, our account was suddenly just shut down. There is no reason given, and no way to contact them except by email (which, from what I'm seeing online, they don't respond to for days.) We are desperate to hire, they have shut us down for the weekend, we have no way to contact the people who already applied. Evidently, they don't choose to spend some of the millions they make a year on having someone answering emergency chats or calls from their employers on the weekends and don't care what the impact is on their paying client's businesses.
Hi Jeanne, thank you for taking the time to leave us some feedback. To explain, all accounts on Indeed are moderated to ensure not only that our job posting guidelines are being followed but they are also moderated for security purposes. In this case, you will need to call our Employer Mainline directly. Please call using the phone number on this article from our employer help center: https://indeed.force.com/employerSupport1/s/article/207325006?language=en. The article also includes availability times and days as well. Thank you!
With literally 100s of CONFIRMED appointments to interview candidates. Less than 8 actually show for the interview, with not one call, communication letting us know.
This is a numbers game for them, through it on the wall and see what sticks. There response has been little more than "well you pretty much have to baby sit them to get them to show up"!? Even if they confirmed just an hour ago? Do I have to go pick them up, wipe their nose, give them a Blankey? Wow, seriously? What great candidates we want to add to our team.
As an small Biz employer I waste more time/$ using Indeed than random calls. Lastly, they give employers a way to rate these candidates therefore they just pass the unfit candidate from one employer to the next, racking up the clicks/$$ so clearly are ENABLERS that provide and encourage this behavior.
Hi David, thank you for reaching out and we're happy to help here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I am not impressed with the results I have had. In most cases I believe it is resumes you have on file that you push my way versus someone genuinely interested in the posted job. Over 30 resumes sent to me resulted in 3 actual contacts.
The site gave me access to candidates that were more qualified than what I found from other job sites. My only complaint is that the pricing structure for sponsoring an ad is not very clear. The final cost turned out to be more than I anticipated.
Thank you for sharing your feedback!
We are a small Business owner with sales of machinery equipment, we opened the indeed account like a month ago and it was disabled. Automatically by the bot. I think indeed should be bigger than this now. Putting customers in the hands of a faulty bot.
Hi Maujeed, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
I am a small business owner and trying to hire staff for my office. Posted a job for a administrative assistant, however 5 minutes later indeed just blocked my account with no further explanation. I have tried posting a job a week before and it did the same thing, so I tried to appeal it but they just never replied to me. Indeed is awful.
Hi Bekzat, all accounts and jobs go through our standard reviewing process before they can become fully active on Indeed. This review can happen at any time and accounts cannot opt-out. We see that your account is in review, an appeal was submitted on the account and our moderation team did email you back on February 5,2022 requesting additional documentation for your business. You will need to respond back to them only via email. We sent you a private message with additional details about this as well.
They make it impossible for you to cancel your account. I received one terrible job applicant for a real estate assistant. The only other thing I got from them is a bill for over $100. Thank God my American Express card was compromised and I had to get a new one. I will contact everyone I know and recommend that they never use this service. I suppose it's possible they could find a qualified job candidate but it feels a little like extortion. They give you virtually no ability to cancel your account. When I looked up a customer service phone number I had to fill out an entire page of information as to why I wanted to cancel why I needed to speak with them what my phone number was etc. etc. Etc. Get these people out of my life!
Hi Skye, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
I have to put up with Indeed.com searching for prospective employees every day. It is an exercise in futility. They literally recirculate the SAME resumes everyday! I keep looking at resumes I have been forced to look at daily, usually poor resumes. They refuse to allow employers to remove crummy resumes, thus they keep coming up. If the candidate updates the resume, then Indeed allows them to post it like it is new in most cases. Indeed's system is so shoddy I waste dozens of hours each month. Poor site, don't use it.
Hi there, sorry for your negative experience with searching for candidates on Indeed Resume. We allow users to update their resumes and list the updated date so that employers know that they have recently updated their information and are likely to be actively looking for a new role. We will share your feedback about repetitive resumes with our product team so that we can make improvements to our system in the future. You can also use our advanced search tool within the Resume product in order to filter out certain keywords if you are seeing them often amongst poor resume on Indeed. If there is anything else we can do to help, please feel free to reach out to us at sitejabber@indeed.com. Thank you.
We have spent tens of thousands of dollars with this company they have no loyalty to their customers it took us years to get our ad correct and they just let people copy and paste our ads to their own sites without asking permission. We submitted a complaint they don't respond back all they have is their marketing people respond back trying to get us to spend more and more money but when issues arise they ignore you for almost a month there is no fairness at this company and never respond back. Companies like this will not last long with no Principles
Hi Rahim, we have responded to your review via private message. Thank you.
Employers reviewing job applicants now lot more time consuming because as of August, 2023, Indeed no longer shows employer pre-screen question answers on applicant's 1st page. Now required to click a link to see applicant's answers.
Hi Michael, we can confirm the account holder is already in contact with one of our client success specialists via email. If they have any additional questions or concerns, they can respond back to the email that was sent on the account. Thank you for taking the time to leave us some feedback!
This has been several weeks that we asked for a deletion of our company account from the website indeed.com and it is not done despite several reminders.
Our company is sensea nordic spa.
The information on this website is impacting our business activities and lower our chances our recruitment because of the false and bashing information it carries. We have started to estimate the financial impact for us for every day they delay the deletion of our account.
UPDATE
Indeed tried to reach us, but never replied to our emails. They just mention this in the review to give the impression that they take care of the problem but they actually dont.
If you are an employer, stay away - I mean very far away - from Indeed, you have tons of alternatives to publish your ads (social media, kijiji, linked in...) and they worked very well for us and are respective of trademark and consumer rights, unlike Indeed.
Hi Christophe. We have reached out via private message, please reply back when you can so that we can look into this further. Thank you!
So I have a computer company in South Africa and was looking for a receptionist or admin worker. I posted thr job and a few hours later got banned. I literally took a proper job description template and adjusted it to suit my business. I am extremely confused. I didnt even ask for a specific gender or anything which I understand would be a problem in South Africa as a lot of women can be easily taken advantage of.
Edit: So it turns out it is part of their process for new users to verify their account. Was assisted surprisingly fast. Thanks
Hello Akshay, thank you for reaching out. A member of our team has responded to your review by private message. If there's anything else we can do to assist, please let us know.
Our company is AK Cargo. We posted sales, recruiting and driver positions on Indeed. We used their job templates, advice and even spoke to our Indeed Account Manager several times. All in all we spent over 4,000 dollars! We never got a chance to even contact our applicants because they deactivated our account and took our money. We filed an appeal and we received a form email back, like I can see 100's other on here also got. We are a small company and this is a great deal of money for us.
Hello Anton, thank you for reaching out. A member of our team has responded to your review by private message.
Indeed disabled my company's indeed account. They asked me to provide some documents and I provided even more than they asked for and yet there is no response from them. I have hired a lot of people from Indeed and I am really shocked that they will ghost me even after I provided them with everything they asked for.
Hello Peter, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
I am a small business owner looking to expand my staff. Posting has been up for over a month and is a simple spa position. At 11pm today, I received an email that my account has been disabled with no explanations as to why. I have phone and face to face interviews this week and next, and now I have no access to those email correspondences or resumes.
Hi Kristian, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you experienced. We can confirm that an appeal was submitted on the account and our Moderation Team has already emailed you letting you know that your account is fully active at this time. Thank you for your patience during this process!
I am surprised that we didn't get more qualified candidates. I also think that you should be able to post a job for 10,15 or 30 days, and get a notification from Indeed that your post is about to expire. Then you can make a decision to continue the job posting or not. This would help to not go over your budget.
Indeed has demonstrated themselves untrustworthy. They knowingly allow employers who spend a lot of money to run employment openings consistently to post misrepresented job posts. They also allow companies to post fake five star reviews on the platform. The company I worked for after obtaining employment through Indeed did both of these things. I complained to Indeed about it but they did nothing. In the six years I was duped but this job posting I have consistently seen these fake reviews on the platform. They don't care what gets posted as long as they make money from he company engaged in wrongdoing. They are not accountable for anything. I ended up in a lawsuit against my employer when, after working full time for a month, they failed to pay me and unlawfully fired me for asking for my pay. My employer called into question the authenticity of the job post so I contacted Indeed to obtain verification of the jist on the platform and when and by whom it was posted. Their customer service agent located it in their archives in five minutes. She told me to send the subpoena to *******@indeed.com. But Indeed objected to the subpoena and refused to authenticate the post. They said it is was improperly served because it i wasn't delivered person. I'm in Florida and their legal department is in Texas. They also said it was a violation of Texas Penal Code, and a violation of the Stored Communications Act- both of which are false. They also said it was "overly burdensome" to authenticate one job post on their site. And they said they don't have to comply with a subpoena unless it's from a case originating in a court within 100 miles of their corporate office in Texas. None of these are valid objections. They were just helping this shady employer from whom they make tons of money from rather than helping me recover my wages by verifying that one job post was on the site and posted my my employer. Indeed is just as shady as the employers who use the platform to scam job seekers. Beware of Indeed!
Hi Melanie,
We are sorry to hear about your experience with an employer on Indeed, and we have reached out to you directly to address this matter in more detail with you. All accounts and reviews posted on Indeed’s site are subject to review to help ensure our guidelines and policies are met and to provide the best possible experience for job seekers. Between April 2020 and January 2023, you have worked with our Job Seeker Success team in regard to this matter. Your complaints were forwarded to our Trust & Safety team for investigation, and we followed up with you after the investigation was completed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, it appears your account is currently undergoing our standard review process. All accounts on Indeed are subject to an account review designed to protect job seekers and employers like yourself. To move forward with the review process, please complete the appeal form provided in your Indeed account. You can see the link to the appeal form in your screenshot where it says "Appeal this decision" and you can also find it by visiting www.indeed.com/hire and signing in with your email address and password. Once there, you’ll see a link to the appeal form. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.