business logo of iMemories

iMemoriesReviews 11,427

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Cindy Y.
Unfollow Cindy Y.
Share Review
Report Review

Easy experience!
November 25, 2022

I was so nervous about sending my videos in with imemories I ordered the box and hung on to it for 5 years! I finally got the nerve to send it and when I didnt get any communication I reached out to imemories and got IMMEDIATE RESPONSE!. They were emailing my ORIGINAL email! Way to keep me honest! I was amazed at the speed in which all of my videos came back and now have them tucked on a hard drive safe and sound. Hoping for Christmas my kids will get a charge out of some of these.

Date of experience: November 25, 2022
Illinois
1 review
0 helpful votes
Follow Kenneth Q.
Unfollow Kenneth Q.
Share Review
Report Review

Awesome job
November 25, 2022

Did a wonderful job with my family videos. Wish the sound was better but they are 17 years old. Thanks a bunch.

Date of experience: November 25, 2022
California
1 review
0 helpful votes
Follow Joanne N.
Unfollow Joanne N.
Share Review
Report Review

Love my new videos
November 25, 2022

We sent 30 tapes to Imemories and within two weeks we were enjoying our history. We found videos of grandparents and aunts and uncles who have all passed away and it was wonderful to see them all again. It was also great to watch my children grow up again.

Date of experience: November 25, 2022
New York
1 review
1 helpful vote
Follow Lauren I.
Unfollow Lauren I.
Share Review
Report Review

Website issues
December 25, 2022

Your website had glitches that made organizing and downloading more challenging.

Date of experience: November 25, 2022
North Carolina
1 review
0 helpful votes
Follow Joelle Q.
Unfollow Joelle Q.
Share Review
Report Review

Love my videos!
November 25, 2022

So happy I did this! Excellent fast service! Highly recommend!

Date of experience: November 25, 2022
Kentucky
1 review
0 helpful votes
Follow Denise D.
Unfollow Denise D.
Share Review
Report Review

Love this!
November 25, 2022

Great service and so easy! Have used in past & will continue

Date of experience: November 25, 2022
Arizona
1 review
0 helpful votes
Follow Leah P.
Unfollow Leah P.
Share Review
Report Review

High quality and reliable!
November 24, 2022

This is the 2nd time I have trusted them with priceless family memories. I will continue to send to them until they are all digitized. Wonderful experience! I recommend them often!

Date of experience: November 24, 2022
Texas
1 review
0 helpful votes
Follow Pam R.
Unfollow Pam R.
Share Review
Report Review

Review
November 24, 2022

It was easy and I like how they help track your package so there is no way of getting lost

Date of experience: November 24, 2022
South Carolina
1 review
0 helpful votes
Follow Steven M.
Unfollow Steven M.
Share Review
Report Review

8mm video cassette converted to digital
November 24, 2022

Fast easy service, video's available several days after mailing. Highly recommend

Date of experience: November 24, 2022
Illinois
1 review
0 helpful votes
Follow Cindy T.
Unfollow Cindy T.
Share Review
Report Review

5 star
November 24, 2022

Very happy with all of the process!Price was great with the 50% off email coupon.Was happy on how fast everything went and got my originals back in a timely matter.Overally happy with everything including update emails

Date of experience: November 24, 2022
Texas
1 review
0 helpful votes
Follow Ryan C.
Unfollow Ryan C.
Share Review
Report Review

Get what you pay for
November 24, 2022

If you're looking for a budget service this is not what you need. IMemories is priced high but delivers an excellent product and service.
You get what you pay for with these services and iMemories did not disappoint. You want be disappointed with the simple process and easy access to all your media memories.

Date of experience: November 24, 2022
Kansas
1 review
0 helpful votes
Follow Connie R.
Unfollow Connie R.
Share Review
Report Review

Not as good as I expected
November 23, 2022

I know that the tapes are old and some of them were not shot in a perfect or really good way, but I did expect for some of the static cut out. But I could watch most of them.

Date of experience: November 23, 2022
New Jersey
2 reviews
0 helpful votes
Follow Lisa U.
Unfollow Lisa U.
Share Review
Report Review

Very professional
November 23, 2022

The company was very professional and provided quick service.

Date of experience: November 23, 2022
Colorado
1 review
1 helpful vote
Follow Harvey N.
Unfollow Harvey N.
Share Review
Report Review

Happy with service
November 23, 2022

Fast turnaround on conversion. Good quality from 8 mm film (as good as can be expected from very old film). Convenient downloading of digital files.

Date of experience: November 23, 2022
Oregon
1 review
1 helpful vote
Follow Garry U.
Unfollow Garry U.
Share Review
Report Review

Easy to use
November 23, 2022

The ordering and shipping process is easy. I like being able to log in and view the files, and can give family members access to do so.

Date of experience: November 23, 2022
New Jersey
1 review
0 helpful votes
Follow Deborah E.
Unfollow Deborah E.
Share Review
Report Review

Thank you!
November 23, 2022

Thank you so much for restoring my precious old memories

Date of experience: November 23, 2022
Florida
1 review
0 helpful votes
Follow Virginia U.
Unfollow Virginia U.
Share Review
Report Review

The box came with clear instructions and all I had to do was fill it and drop it off. I was told when the received it and then I started to get my digital downloads emailed to me! When finished, they sent all 20 of my 8mm tapes back. I sent them a lifetime of irreplaceable memories and I'm so happy that I did.

Date of experience: November 23, 2022
Michigan
1 review
0 helpful votes
Follow Debra R.
Unfollow Debra R.
Share Review
Report Review

So Fun to Watch
November 22, 2022

It was so nice to share 30 year old videos with family.

Date of experience: November 22, 2022
California
1 review
0 helpful votes
Follow Rhonda W.
Unfollow Rhonda W.
Share Review
Report Review

Walls Family Videos
November 22, 2022

Your representatives were very helpful when I would call. They were more than willing and able to answer my questions and get my order completed. Thank you so much!

Date of experience: November 22, 2022
New York
1 review
0 helpful votes
Follow Frank A.
Unfollow Frank A.
Share Review
Report Review

Cimino Video and prints
November 22, 2022

I received and now I do not know what I can do with these memories. I would like to save on a stick, I would like to make pictures and an album, I would like to send the movies onto my computer and cell phone I would like to send some items to my kids.

Can I do these things? I need to know how?

Date of experience: November 22, 2022