The company displays a mixed reputation, with customers appreciating the interactive communication and successful event planning that led to enjoyable experiences. Many praised the quality of activities and the ease of organization, highlighting effective customer service in some instances. However, significant concerns arose regarding service reliability, including issues with bookings, unfulfilled promises, and poor management. Complaints about inadequate responses to problems and perceived scams were prevalent, indicating a need for improved consistency and accountability. Overall, while some customers had positive experiences, the negative feedback suggests a critical need for better operational practices.
This summary is generated by AI, based on text from customer reviews
Had an amazing evening and weekend, made for a wonderful Hen do.
Organised my daughter in law to be hen weekend, fabulous time, well organised.
Last night was my second experience to use the services of IM-Entertained & honestly i enjoyed more than before.
“The stag did not enjoy it because he did not want any strippers in the first place – but excellent service!”
” Thanks for a great time IM Entertained we really enjoyed having Jordan at attend our event, please pass the message on to him”
Thanks for the time you took to make our hen party a good night we will recommend you to other friends and we are going to book again soon with you.
Thanks for such a excellent time. We have had so much fun! The Cheeky butler was great he got involved and was not standing in the back! He had party games with him – so were so cheesy and tacky but was so a great laugh – so our regards. Thanks again IM entertained.
“All i can say is thanks for such a great time – my nan was start struck, even though he was late he still made up for it – but all in all the jo the birthday girl had a great laugh!
I would say a big thank you to Dom who got everything sorted for us last minute! We are very grateful that you got this arranged – also the girls were awesome
Overall and from the group we would like to say a great thankyou to the fire act who stripped we got much more than we asked for! We were so shocked and wat she did! Great performance – Thanks alot
Had a great time with strippers last night, great performance thank you for the services IM-Entertained.
“Mike was late but he did inform us 1 hour before. However this did not really go down well with the cheif bridesmaid as we were late getting to Revs in Cardiff. But standard was good and he had a big one haha.”
Fantasitic the Dwarf was so funny he was professional and shocked at how he got involved. We had a few beers with us after and stayed to talked to us! Was very interested and we didnt no your a national company. Cuz we got a stag do in Bournemouth and seeing if you had any Entertainment in that area also?
Was a revelation to see all our friends together in one location. We do not get to see each other often as we all live in different cities and countries now. It set the great mood for the wedding which is in 1 months time, we may be booking the same butler again if he does travel to Manchester as he was top notch! Thanks again for you help.
Hired a dwarf for stag do, it was excellent experienced & enjoyed madly.
I have used IM-Entertainment a few times and have never had an issue. Certainly i would recommend then to friends which i have done. Thank you.
A very "customer friendly" experience.
Congratulations.
Excellent and helpful staff which I can not praise enough! Great service and am sure to be a returning customer!
My experience with this company was fun of fun & entertainment, i want to use this again.
I would like to 100% recommend this company, best services & excellent performances.
Answer: We also have a booking and they are not answering phones or returning the emails!
Answer: Because they are scammers!
Answer: Of course they didn't - it's a scam!