iLuvFabrix

It can be so disheartening to fall in love with a fabric in a shelter magazine, track it down and discover that there is absolutely no way you could possibly justify spending such money per yard on it. I have ordered from Michelle and her team a couple of times (none recently) but today decided to try and track down a fabulous Clarence House fabric using their LiveChat function. First, it really is someone sitting near Michelle, second when I sent the link to the fabric the response wasn't a scripted one but an honest "wow" and then my chat contact reached out to Michelle immediately to asked about it! Further, while I was on the chat Michelle called Clarence House! EXTRA-ordinary customer service even if I don't score the fabric for my period Bergere! LOVE THESE FOLKS!

I have had nothing but positive experiences with the iluvfabrix team! I live in Canada so cross border online shopping is not always smooth. Recently I did encounter a glitch. I had placed an order through iluvfabrix but my beautiful fabrics did not arrive. At a point where I felt too much time had passed, I contacted Michelle Tennen to get her thoughts. She investigated on her side and me, what I could, on my side. We gave things a bit more time but in the end Michelle decided it was time to resend my fabric which she insisted be sent priority. She kept me updated via the tracking record and the roll was received within days. I do not consider myself a big time buyer of fabric so to get such personal care was invaluable to me. Buying online is always a challenge because of color variation, quality, shipping and the like. I have continued to deal with iluvfabrix over other fabric sources because all facets of my orders have turned out to be positive. I would strongly recommend ordering from iluvfabrix. One other comment, the fabrics were even more beautiful than I had anticipated, I couldn't have been more pleased.

Sadly all my previous positive experiences with iluvfabrix have shattered into disillusionment. My company was contracted by Michelle to provide communications and social media services to boost the reputation of the iluvfarbix brand. Michelle chose to take what my business partner and I provided, writing blog posts under her 'name', creating content, re-framing her brand, fostering enormous (middle double digit) engagement, handling audience growth and management and adding quadruple and quintuple percentage growth in various categories (all documented) on a weekly basis then ceased to pay our fees making multiple excuses and then going silent before undoing nearly all of our efforts. I would offer that none of this would have been possible for us to accomplish had I not truly believed in my experiences with iluvfabrix in the first place. Proceed with caution because it would seem that at least some of the negative reviews posted have merit based upon my business relationship with Michelle. Feel free to contact me through *******@Commarglo should you so desire. >>>>> It's no small thing to fall in love with something truly beautiful in a decorating magazine, track it down and be utterly dismayed at the price! What Iluvfabrix does is nothing short of a miracle. Great customer service with REAL PEOPLE sitting in the same office with Michelle who with her go the distance to make fantasy decorating a reality. LOVE THESE WOMEN! Teresa Fritschi

After we had ordered at the "clearance price" and iLuvFabrix processed our card payment the ordered fabric did not arrive for several months. We were told that the fabric ordered was still in process at their European manufacturer (strange for "clearance" advertized fabric!)

ILuvFabrix has proven fraudulent. The company markets "brands." Quoting prices for Brunswig et Fils, Scalamandre, etc at $600 per yard, reduced to "clearance price" of $150.
When I called the manufacturer direct I was told the price points were in the $22.00 to $28.00 range. We identified the manufacturing company, called that company and were told that the
Fabric we had purchased was manufactured in China, not Europe.

ILuvFabrix marketed and sold the fabric as "upholstery" when the manufacturer reported
The fabric was for curtains and they would not recommend it be used for upholstery.

I LuvFabrix responded to our complaints with, "We will send you a prepaid label to sent the fabric back to us and will give you store credit ($1,700.00. Our response was, Why in the world would we take store credit for fake fabric?"

When we asked who owned the company the response was "a lawyer." When we asked for his name the response was, "we won't divulge that information."

We placed more than 20 calls to resolve the matter and rarely had the phone answered, with other than a voice mail message.

Again, BUYER BEWARE. GJN (USA)

I deal in high-end fabrics and am always looking for a good deal. I found the iluvfabrix.com site while searching for Brunschwig & Fils patterns. Note my surprise when I came upon one of iluvfabrix.com Brunschwig & Fils offerings that I'd come across so many times in boxes of remnants that I knew it better than the back of my hand, yet there it was. Product #: Fab*******. [Quote] This is a stunning Brunschwig & Fils "To The Hunt" fabric, in evergreen tone on tone greens, reds, browns and beiges. Riders on horses chasing foxes. Extremely durable and can withstand an incredible amount of use and still look great. It has an 18 inch repeat... 3 yad min, has a 2 week delivery. NO SAMPLES AVAILABLE. PLEASE NOTE: The mill is weaving 66-70 yards right now which would be a 2-4 week delivery. They will weave more if required. This will be the last run of this fabric.

WHAT? That's not a Brunschwig & Fils print, it's a P/Kaufman print called Camden Hunt. I counted the dogs heads, looked at the color of the horses, and paid special attention to what the riders were doing, anything that would prove me wrong. There was no difference. Looking over the iluvfabrix.com advertisement once more, it caught my eye, the main title "BRUNSCHWIG & FILS - Brunschwig & Fils "STYLE" Fox Hunt, Riders on Horses & Dogs Giving Chase, in Evergreen Shades for Upholstery & Drapery". There is was, Brunschwig & Fils "style". So the print really wasn't Brunschwig & Fils, but it was in the "style" of Brunschwig & Fils and you could order all the Brunschwig & Fils "style" hunt scene fabric that you want for $64.00 per yard. http://www.iluvfabrix.com/products/brunschwig/9500/7/

I don't think so, I'll stick with the P/Kaufman "style" and pay $15.95 per yard and I won't be purchasing anything from iluvfabrix.com because I like original fabrics, not a pattern that's in the "style" of another and purposely misleading in it's advertisement. How many people purchased P/Kaufman fabric from iluvfabrix.com thinking they were getting an original Brunschwig & Fils fabric?

The owner's actions are dishonest and fraudulent. Stay Away!

I love iLuvFabrix. There isn't another on-line store like them. They sell top-of-the-line fabric at excellent prices. They have a very large selection. The other discount stores sell from the same medium-quality companies (e.g., Kravet, Duralee, Fabricut) or they have a few pieces from top companies. ILuvFabrix consistently sells the best. A lot of the their "to-the-trade" fabric is rarely discounted anywhere else.

When I first found iLuvFabrix, I couldn't believe they were legitimate. How did they get fabric that is only sold to designers? How did they get such a large inventory? How did they sell at such low prices? I've asked these questions (and many more) to Michelle, the iLuvFabrix interior designer. Michelle always had clear, sensible answers to my questions. She has spent decades building relationships with top fabric mills. When the mills have fabric to discount, they send it to her.

My experience with iLuvFabrix has been completely positive. But I've read some complaints and I understand them. It's very upsetting when you get damaged fabric or a late delivery. But these problems aren't unique to iLuvFabrix. I've spent 40 years buying bargain fabric. I've purchased bolt-ends and discontinued fabric from the best companies -- e.g., Holly Hunt, Rose Tarlow and Classic Cloth. Usually, my sales went very smoothly. But these top-of-the-line companies have also sent me (1) damaged fabric with terrible flaws, (2) less fabric than I paid for and (3) very late orders. I am willing to deal with the occasional problem because of the wonderful discounts. For me, it's worth it.

I have had excellent customer service from iLuvFabrix. But they don't have a large customer-service department. This is a way to keep prices low. If they had a lot of employees they couldn't sell their fabric at such large discounts.

Michelle and her colleagues are honest, honorable merchants. They have an excellent product. They work hard at providing good customer service. There isn't another on-line company like them. I recommend them.