IiNet

Must read the bottom!
I am so disappointed with iiNet.
As most reviews state, service not working well.
I had the service for one year and yes it is Voda phone.
I had bad service within weeks of getting the service and again only recently, I was told it was Voda Phone maintaining the Tower,(Sunbury Victoria)
I asked if I could talk to Voda phone as this wasn't a day but a month! It isn't good enough a specially when you have appointments and you miss them due to Nobody contacting me to warn me.
Then I contacted iiNet as I was over it, due to it happening twice in one year to find out the day my service will cancel if I do not pay, told midnight 31st, today isn't midnight, it is 29th at 5pm when I decided to use my phone and found out I was disconnected.
If you do have similar issues, forget contacting iiNet, call the ombudsman as that way iiNet will give you the one month free, saying that, one month doesn't do it.
I got charged for missing my doctor's appointment but it was something.

I have been with iinet near 3 years. The services and connections are average. What I am complaining is the most recently services and tech support. I experienced regular drop off months ago and it was getting worst each month. Since Dec 2022 I was experienced 5 to 10 times drop off a day and sometimes take more than a hour to reconnect. Iinet technician reported more than 11k errors generated in 15mins when visit my house. I still experience 5 to 10 times drop out each day after escalated to level 2 tech support. Iinet support promised the connection will be stabilised but iinet failed its promises. The worst is nobody connect us to finalise what is the problems and how to fix it. Everyday, I need to spend hours on iinet support calls. It is ridiculous. I asked to speak to their managers but nobody call back either. I am very disappointed the way how iinet look after its loyal customer and I will leave iinet services and will not join it again.
This is how crazy iinet is. From the last time, 4.30pm to now 9.15pm, I have reset my modem more than 10 times. How people can work from home. It is seriously interrupted people's normal life and daily work. It is NOT acceptable iinet. It is untolerentable behaviour. Please be responsible to your customers. BTW, I have waited 45mins on iinet support phone line and cannot get it through.

Told us because we needed static IP - if we went with their affiliate - no charge for break of contract. Sent invoice for break of contract fee. Told us to disregard - it was automated email. Then DEBITED the fee out of our account. Advised in writing they would refund. After 2 months and about 6 calls - ALL promising a refund - they refuse to refund. IINET are thieves! BEWARE.