I ordered on the 15th, expected delivery on the 19th - didn't even ship until the 20th-21st with a 2 WEEK delivery time! Ridicules - they seem to be trying to lure people in with fast shipping dates at are not based in reality, then just brush it off. Customer service responded quickly but with a stock apology and no explanation or offer to cancel order. Also, I shipped to a P. O. Box and they sent via FEDEX - which does not deliver to P. O. Boxes so not sure I will even ever receive this order!
It is now the 21st of March - more than a month after I ordered - and still no product. I have contacted them on several occasions. They apologize, but give no concrete date or answers. Around the 5th time I emailed them they said the package had been "lost or misdirected" and said they had shipped it again. Tracking number they gave was dead - no such number in USPS or FEDEX. I did find they ship via Fedex post which is supposed to end up at regular USPS addresses but so far no luck.
Then they said the package had been lost or misdirected, I told them to just cancel it - they said they couldn't because it had already been re-shipped. That was a lie. I got an email the day after I asked for cancelation with a new tracking number which was dead, then the day after that another tracking number that said it shipped on the 7th which was the day AFTER I asked them to cancel the order.
They are liars and cheats and should just be put out of business. Again - it's more than a month after I ordered and I have never received the order and tracking doesn't show any advancement past the Atlanta warehouse.
Very upset. I ordered from the Canadian site, but it is an American site and it charges duty and taxes. That was an extra cost I was not expecting.
You don't get your order and they don't return your money back.
The worst company and worst customer service I dealt with it.
This company and site had the sole responsibility of stream the Olympia, and their stream crashed. I hope this company goes out if business.
Never again, never arrived my parcel and they do not want to refund, do not pay with credit card, pay with paypal!
I ordered 4 bottles or Ashwagandha gel caps I didn't receive order even though it says delivered and they will not return money or reship order.
No number for customer service. They say use live chat it never works. Do not order from them you'll be disappointed.
Dear Valued Customer,
We'd love to help but need further information in order to do so. May you please contact us directly through SiteJabber with your order number and further information? Once received, we can expedite this matter to resolve any concern as quickly as possible.
We do offer 24/7 email support, 24/7 chatbot support, and live chat with an agent during the available posted hours.
We hope to hear from you soon and are standing by to help.
If they screw up your order, there's no one to help! Good luck and look elsewhere for product. Iherb is useless
Dear Valued Customer,
We regret to hear that you had any issues with your order and would love to help. However, we need the order number to do so and kindly request that you please update your review to include it so we could expedite the matter. Also, we have a 24/7 chatbot which can answer the most common questions, live chat during the posted available hours, and 24/7 email support with agents as well. When submitting a support ticket through email, please allow up to 24 hours for a response although the response time is typically much quicker than that.
We are standing by and hope you supply the order number soon so that we may help.
My items arrived promptly, well packed and in very good condition. iHerb.com is the best online store.
Very easy purchases, great product lines, reasonable & competitive pricing and fast 2 day free shipping. Always a pleasure to order from their store.
Terrible customer service and most of their products have expired date codes. IHerb is the worst. I will never buy from them again.
Problems getting a refund, very poor customer service. I will not be ordering from this company anymore
Ovoid at all costs. Excessive hidden customs charges mentioned nowhere on their website. Buy elsewhere and avoid the hassle.
If your order has been lost by mail, don't expect to see a refund. I will never buy from them again.
Service is excellent. Good prices. Items are delivered so quickly. I have been shopping at Iherb for almost 5 years and never had a problem.
Have been a customer for several years, quality products priced very competitively, with quick shipping. Highly recommend!
Shocking high customs fee when order page stated £0.00 for shipping. Needless to say I won't be using them again.
Stole my money. Never sent product iherb used fake currier, messaging system they don't answer emails
Dear Valued Customer,
We are sorry to hear you had issues with your order. We never use 'fake carriers' and any issue you have experienced we would love to help. We do not offer phone service as the scope of our business, being the globally dominant eCommerce health product supplier, would prohibit that. We kindly ask that you please email appsupport@iherb.com with your order number so that we could assist you through any difficulties you still maybe experiencing.
Best of health!
Placed order over 3 weeks ago and still waiting to see or hear anything. Should have taken a week. Very disgusted. Never again.
Dear Valued Customer,
We would love to assist you further and apologize for any issues you have experienced. However, we need the order number in order for us to do so. May you please provide that with your review or message us directly with this? Once received, we can expedite this. We are standing by to help and hope to hear from you soon.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We are sorry for this inconvenience and want to help. However, we need the order number in order for us to help you further. May you please either directly message us here on SiteJabber with the order number or contact our Customer Support team with this information? We are standing by to help and hope to hear from you shortly.