I still haven't received my product that was due on the 22nd of april and they don't answer my emails!
They blocked my account for suspicious activity and don't answer 1 month! My order was ******* made on 19th September.
HERE"S THEIR STANDARD REPLY: "Also, we require phone numbers (AND THEY REFUSE HOME NUMBERS, WHY? PERHAPS THEY WANT TO TEXT YOU AND HAVE OTHER COMPANIES TEXT YOU? THIS REPLY IS A ROUSE, ITS BULL CRAP! EMAIL HARVESTING, CELL PHONE HARVEST, $$$$$$$, THEY WANT TO USE YOUR INFORMATION-DO NOT DO BUSINESS WITH THEM! THEY LIE, CS is BULL TO THEM] in case we need to contact the customer for any reason. We assure you and every other customer that iHerb in no way uses phone numbers for unethical purposes. [WHY DON'T THEY WANT HOME NUMBERS? WHY NOT, THEY REFUSE BUSINESS TO HOME NUMBERS... they ONLY WANT CELLS] IHerb is not in the scam business [CUSTOMERS, YOU BE THE JUDGE OF WHETHER THEY ARE A "SCAM BUSINESS" ----LOOK AT THEIR REVIEWS?] and we cherish our customers greatly, which is why millions of customers (LOL) around the world choose to shop with us daily for their healthy lifestyle needs. We hope this has cleared up some of your concerns and we wish you the best of health! [NO, IT HASN'T YOU DENIED A SENIOR CITIZEN YOUR SERVICES BECAUSE I DID NOT HAVE A CELL PHONE AND YOU REFUSED TO ACCEPT A LANDLINE--elder abuse, exploitation are not good BUSINESS TOOLS, your star rating SHOULD BE LOWER, STAY AWAY FROM iHERB, something unscrupulous is going on here.]
Dear Valued Customer,
While we understand that a lot of companies don't require phone numbers in order to purchase products, iHerb adheres to GDPR standards which are the strictest in the world regarding customer security. We require phone numbers because cyber criminals can create multiple fake emails but rarely can they have more than one phone number. We are unable to reveal anything else as to why our security guidelines require this due to the fact that such guidelines deter fraudulent activity quite well.
Also, we require phone numbers in case we need to contact the customer for any reason. We assure you and every other customer that iHerb in no way uses phone numbers for unethical purposes. IHerb is not in the scam business and we cherish our customers greatly, which is why millions of customers around the world choose to shop with us daily for their healthy lifestyle needs. We hope this has cleared up some of your concerns and we wish you the best of health!
Thank you for contacting iHerb.com.
We apologize for the inconvenience that this may have caused you. If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage, and quarantine fees).
Undeliverable address
No one available to accept the delivery
Order refused by the customer
Refusal to pay customs fees
Refused by Customs
Note: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available.
Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.
Since the tracking has not been updated yet with the return, we will need to allow more time for this to be processed. Once your order is received back, we will process a Return Claim for the package and you will receive an email confirmation with further details.
Please let us know if there is anything further we can assist you with.
Sincerely,
Joar C.
iHerb.Com Customer Service
******* Harley Knox Blvd, Perris, CA ******* USA
I should have read the reviews before I place my order. They do not reply promptly to the email and forget about calling.
I ordered a product and it was never delivered. There is no customer service to talk to. A complete rip off, go elsewhere.
Dear Value Customer,
We never want a customer to have any negative experience with us and sincerely apologize for what you have reported. We do have 24/7 support through email tickets, 24/7 chatbot support, and live chat during the available posted hours. May you please provide the order number with this review so we can expedite this matter? We are standing by to help and hope to hear back from you soon.
Don't buy from this company internationally. Customs is an issue. They don't even warn you when you order. No refund! Total rip off.
Easy to navigate website, great selection of quality products, ordering was very easy, super fast shipment.
They lost a parcel of mine through DHL, iHERB has given me no support in tracking it down or refunding me. Warning to others, don't buy from IHerb or deal with DHL
They ask for review, can't read Arabic. Can't read to contact or give opinion. Would like to say they carry 1000 mg of cinnamon in one pill.
Dear Valued Customer,
This was obviously an error on our part and we sincerely apologize for this. The issue should be fixed. We also kindly request that you ensure the language settings under your account are set to English. We do, indeed, carry that specific cinnamon mg in several brands. We offer over 30,000 products at the best prices and, right now, for many markets we offer free shipping. We hope you take advantage of this offer and don't hesitate to let us know if anything else may be done to improve your shopping experience.
They advertise the product as enteric, but it is Not. Not worth the hassle to return Will not buy from this company again.
THEY CANCELED FIVE ORDERS FROM FIVE DIFFERENT ACCOUNTS. PHONY COMPANY. THEY WILL BE REPORTED. CUSTOMER SERVICE TOLD ME FIVE TIMES THAT "I'VE BEEN SENT TO THE AUTHORIZATION DEPT". BUNCH OF BULL!
This is about they LOUSY customer no-service. No, this is NOT about any specific purchase I have made so far.
Dear Valued Customer,
We are sorry for any issues you encountered and would like to learn more so that we may help. However, we need more information in order for us to do so. Please message us directly through SiteJabber with further information about what you experienced so that we could look further into this matter.
We apologize for any issues and are standing by to help you further if desired.
So i made a purchase for some of the extract powders. Of which i payed a 1280. The shipping included. They gave me 3 choices if courier companies. I chose UPS hence 2x cheaper and the delivery date is much sooner. Bargin right. Who wouldnt choose them. 2 days later UPS calls me telling me i need to pay a further 680 to them, so they can pay customs, freight shipping and added UPS costs. I mean why couldnt you be honest and just added it in yhe first place. Why pay for shipping if im gonna pay more for the delivery than the actual products cost. And i get an added threat on the same day say i have 14 days to pay otherwise they are gonna add a penalty cost on top of the 2500 penalty for not complying.(the penalty is 2500 + UPS gets to add there own unlnown amount to the penalty.) Their products might be legit and you would get your products. But not after their own greed would empty your wallet. They say i have no way of returning the product after i heard of the hidden costs. So my product is stuck in customs, and their trying to force me to pay their con scheme. Mabe im to sensitive but ill give you guys some sreenshots and you decide for yourself. Also the account number i have to pay to is UPS. Why if they say its customs release fee(which according to law is 60). How do u get to 680? Point is their tring to steal from you, otherwise they would have made it clear on their site. If their hiding something in the fine print somewhere ro cover themselves, well then that makes them a company that steals from their customers.
Blessings have a good day..
Dear Valued Customer,
We regret to hear of this. We do inform customers that additional customs fees and taxes may be collected. We state this under each carrier in bold bright orange lettering, during cart summary/review, and on our Shipping Information page as well. We also provide the link to each countries Customs website so that customers may become as familiar with local laws as much as possible.
Although there is always room for improvement, we do communicate this multiple times during the checkout process and provide further resources for customers to learn more. Please be advised, iHerb does not receive any money from such charges as these are imposed on the residents of the country by their countries government. Such charges are typically put in place to discourage customers from purchasing from abroad and to promote domestic purchasing, as well as, generate revenue for the government. Such laws often hurt residents of countries, as often times the quality and pricing of foreign products is superior to anything domestically available. We recommend communicating your negative experience with such laws to your local government representatives.
We also recommend accepting the order and paying the fees as we typically will cover some of the charges as a one-time courtesy. Please be advised, in these circumstances, packages are often never returned to us and are simply disposed of by customs. If this occurs, we are unable to provide any reimbursement for such fees or the order.
We hope we have helped, we completely understand your frustration, and hope you accept the package and provide us the documents so that we could assist in covering some of the expenses this time.
In my last review, I recommended that people were careful because of the potential import charges that a package could incur, even on a small package, so I was very careful with my last order, double checking that it wasn't over the maximum £15 so I wouldn't get charged. I had some reward points to use up so I think it came to around £15.96, and then when the £1.45 rewards were off it came to under £15. Sadly, I didn't know that iherb.com disclose the original price so I was charged again by royal mail and border force. It seemed utterly ridiculous considering it was only £0.96 over the £15 threshold, so I complained to both royal mail and border force. Borderforce are complete baby wipes and wouldn't budge, but I guess they would if the same happened to them, but royal mail were helpful and refunded me all the charges. This time I had only ordered a few lip balms and lip tints, so beware when ordering from iherb.com. Make sure that the £15 threshold is below even with any reward points deductions. iherb.com is especially useful for the Crazy Rumor lip balms, which I love and are use too expensive to order from eh crazyrumors website itself because of ridiculous shipping fees.
We understand your frustration, but unfortunately these charges are out of the control of iHerb. We do have the following information in the shopping cart when you select Great Britain as the shipping destination:
Orders over £15 via Postal Airmail may be charged a Value Added Tax (around 20%), a Customs Duty (around 12%) and a flat £8 from the UK Royal Mail as a handling charge.
When you use Airmail, which is delivered by Royal Mail, it is less likely to get assessed these fees, but it still does happen on occasion.
*****BUYER BEWARE******
If there was an option to not even have a star I would pick that first and foremost. Where do I start with my experience with iherb? Well let's start from the beginning when I purchased multiple products being sent to Canada. Select Canada as country. Select English as language. Select Canadian funds as currency. Select all the products that I'm looking to buy and listed under Canadian funds. My total is given to me in Canadian funds. Next thing I know is my Visa statement is showing US funds. An $82 difference. Iherb what is the point of me selecting the country I live in with the currency I need if you're going to charge me US funds either way? This is very dishonest and not accurate. I wish I would have read online reviews before purchasing with this company. As I can see from many other reviews this is an ongoing occurrence. I then reached out to them via email to see what they could do to help me fix this problem. I got the same response over and over again "sorry this happened, sorry for this inconvenience " no indication that they wanted to help me get my money back. No other Solutions. No other customer service ways of potentially offering me something off my next order or returning any type of money to me for the difference of the exchange and the mistake from their website. I have screenshots of my order showing that my order was in Canadian funds. I have a screenshot of my bank account showing the $82 difference coming up as US funds.
To summarize my experience... I ordered products assuming that they were being sent to Canada with Canadian funds with a Canadian address but yet still charged US funds. Connecting with the company to see how they could help me... Ended with them basically telling me that they would pass this along to better improve the next experience? Not sure how that's helpful to me. I will now be taking my experience to every social media outlet to warn other people.
Before you order products from this company read all of these reviews. Find another company to order from. I would never suggest to order anything from this website to anyone I know.
I bought some herbal medicine which cost me ~$20, and I got them shipped to Canada! I ended up paying ~$18 for duty and taxes. Big Surprise!
Messed up to many orders to deal with, i will pay a few more dollars to go somewhere else. No customer service
Dear Valued Customer,
We apologize for the inconveniences you have mentioned above and would like to help you with whatever issues you are facing. Our goal is to always offer our customers the highest quality customer support and, judging by your review, we have fallen short of our high standards. If you choose to allow us to show you how important you are to us, we kindly ask that you please email appsupport@iherb.com and include further details regarding the aforementioned issues.
We look forward to helping you and showing you why millions of customers choose to shop with us daily for their healthy lifestyle demands!
I had to report them to the better business bureau as they refuse to reply to emails. I want my shipping refund.
Dear Valued Customer,
We are glad to help and clarify some things! A one-time courtesy waiving of the shipping fee for another order was provided but this is not a perpetual waiving of all shipping fees on other orders.
We thank you for shopping with us and hope this has cleared everything up. We wish you the best of health!
I was declined a refund or reship. There was glass in the honey. UPS shouldn't have shipped the box was busted but iherb response is unconscionable
Dear Valued Customer,
We want to help resolve this incident! In order for us to do so, however, we need the order number. May you please update this review to include the order number so we could expedite this investigation? We hope to hear from you soon so that we may help.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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- Perris, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We are happy to help with this. We see that multiple accounts have been created and this one has been sharing it's Rewards code in a prohibited fashion in an attempt to generate Rewards Credit off of other's purchases. We suggest reviewing the agreements and terms and conditions of the Rewards Program. As a result this account has been closed. We suggest using one of the other associated accounts to make purchases.
The order which was placed using this account was canceled and all pending transactions voided. As a result, iHerb did not receive payment for this order and the funds should have appeared back in the financial account associated with order payment within 7-10 business days. If you fail to see this occur, we suggest contacting the financial institution to see what may be occurring on their end as we can take no other action other than what we have already done.
We hope we have helped and wish you the best of health.