website thubmnail of IGVault

IGVault

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Slovakia
1 review
2 helpful votes
Follow Utajeny T.
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I bought a GTA 5 account with online. They sent me email pretty fast and i was happy. I started downloading. When i launched it, it worked perfectly. Then i wanted to launch online. I realized that my account was banned from social club and from online. When i wanted refund it, i went to website and this happend. I messaged them asking for refund. THEY BANNED MY IP Immidiatelly. I am angry now.

Date of experience: January 13, 2021
Colorado
1 review
1 helpful vote
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Bunch of scammers
April 2, 2021

I got an account for 75$ which I had trouble logging into, after contacting the seller and waiting 2 days I finally got into account which had what I paid for, I then spent 220$ on a rare account and signed into it and it had 0 skins 0 emotes, so basically paid 220$ for a brand new fortnite account. I contacted the seller and ig vault themselves and sent them screenshots that the account had absolutely nothing on it and the sent me an email 3 days later that the account has no problems and did absolutely nothing. Bunch of scammers. And there customer service is dog$#*!.

Date of experience: April 2, 2021
GB
1 review
1 helpful vote
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FALSE ADVERTISING
June 24, 2022

False advertising in the delivery times and when, you try to find out the problem you get told to wait 48 hours even though you pay a little extra for the 1 hour delivery time which is false advertising STAY FAR AWAY also customer service is terrible as they have no authority over the sellers even though its their website

Date of experience: June 24, 2022
Italy
1 review
4 helpful votes
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SCAM
November 25, 2016

I bought 500k (100). I just had 50k... after the purchase. I enter in fut and. Surprise. 0 credits and a warning message from ea. I try to contact the live chat but they only say..."your order is complete"... yeah is complete to take the money and maybe my 50k credits...

Date of experience: November 25, 2016
Georgia
1 review
0 helpful votes
Follow Matteo M.
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I was going to buy Fortnite accounts for my brother and After purchase seller tried scammed me because on the title it had Random account i didn't get money back me and the seller deal if i would buy one of the account from him i would get 100% skin account with many skin but also He give sme accounts with 2 skin there was lynx and zenith only after that i got explorer Emily and nothing else i used to wait for 3 days for manager to confirm my request for refund but they doesn't because they doesn't take back random accounts I got mad and i started fighting with agent called sandy
I think the seller know if he would made me buy random account if would not be able to refund money this website is scamming people

Date of experience: April 2, 2024
Eric J. IGVault Rep
9 months ago

Hello Matteo M.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Hong Kong
1 review
1 helpful vote
Follow Celynko C.
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It offers a large variety of goods for sale and very good after-sales service, the price is favorable, until now, I thought it was trustworthy, highly recommended!

Date of experience: August 21, 2023
Wisconsin
2 reviews
12 helpful votes
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Absolute trash
December 24, 2020

Even their so called LIVE SUPPORT is a total lie. Glad I paid with paypal so I can along with them verify this is an ASIAN scam site totally. I contacted the so called seller immediately who in a chat box said sorry the 1 hr delivery would take 2 hrs then completely ignored me after 8 hrs and now has been 24 hrs plus the SITE then claims it might take 3 days for A refund where your payment is immediate? Just stay away from this place unless you love being ripped off.

Date of experience: December 24, 2020
Australia
1 review
2 helpful votes
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Horrible service
August 22, 2018

Bought a product that stated delivery for 5min - 6h. They then tell me that it will take a couple days so i ask for a refund. They told me that they accept and it will take 2 - 3 days for the refund. About 2 days later, the product arrives in my game, and they refuse to give me a refund. Despite me copy and pasting their TERMS AND SERVICE on refunds. Which they said no.

Legally and moraly this is the worst place to get anything from. Very dodgy.

Date of experience: August 22, 2018
Canada
1 review
1 helpful vote
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I made purchase using USDT payment method, and the transaction was completed and confirmed within the time range they give to proceed with the payment. The order ended up being "canceled" even after I've completed the payment to the USDT address provided. I've communicated with igvault for several days, i was informed that the manager was on vacation and they would get back to me within 2-3 days. It's been more than 1 week and no news... they even said that they would return the USDT and asked my address, after providing my address i didn't get any news for 2 days and i'm still waiting.

Date of experience: May 11, 2022
Sweden
1 review
4 helpful votes
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Trust at your own risk
April 28, 2021

Trust at your own risk.

How are you guys giving out 5 stars like that? Ive been waiting over 12 Hours, with minimal support for an item that allegedly has INSTANT DELIVERY and IN STOCK
Theyre also not refunding me whatsoever, telling me to "have patience your code will come first"

I Dont know if im the only one, but giving out 5 stars here and there seems suspicious.

Especially for an item that is in stock with alleged instant delivery too.

Date of experience: April 28, 2021
South Carolina
3 reviews
2 helpful votes
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No delivery
September 28, 2021

Promised in 30 mins, 2nd day and nothing. No response from seller or customer support at IGVault. Messaging in app doesn't get response either. I'm out of pocket.

Date of experience: September 28, 2021
GB
1 review
4 helpful votes
Follow Dinesh S.
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Comfort trade=scam
August 17, 2016

I used this site twice, both times the service was impeccable and i received my fifa 16 coins very quickly. However, after the second time, coins miraculously disappeared from my account and did so for days after. Igvault used my credentials and transferred back about 200k coins (that i hadn't spent yet) and did so again the next day with whatever was left. I'm very disappointed, particularly by the fact the youtubers like JMX recommend this site but it turns out to be a scam - I haven't checked but hopefully they haven't started to use my credit car details yet, but i wouldn't count on it!

Date of experience: August 17, 2016
Belgium
1 review
1 helpful vote
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It's a scam
March 24, 2020

Bought a blizzard account, changed email, password and secret question. After a week someone claims back the account. Unable to login since. Reached out to IGVault support, their are not issuing a refund or a remplacement.

Their claiming that there is no evidence that the original owner took back the account. I personnally don't care who stole the account from me. I paid 25 euro and only got to use it for 6 days.

So basically it's a scam, they are selling accounts but have no way to garantuee that the owner won't claim it back. I don't even know how he did considering the fact that I changed all the personnal information.

Bottom line is, avoid this website. I got scammed, lost 25 euro. Don't do the same mistake.

Date of experience: March 24, 2020
GB
1 review
1 helpful vote
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Scam stay away
February 21, 2024

All works in the beginning then it all gets taken away.
No replies from customers service either very unreliable

Date of experience: February 21, 2024
Eric J. IGVault Rep
over a year old

Hello Raphael B.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Romania
1 review
0 helpful votes
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SCAM: Never use it
August 6, 2017

Never use it for FIFA coins, they're scammers and it's not safe. I used it once was short on coins and wanted to catch up an SBC before it ends and my FUT club was deleted, with high rated squad, with players worth millions of coins, and they offered to give me 30K back!

If you want to protect your account never use their service.

Date of experience: August 6, 2017
France
1 review
0 helpful votes
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Good
November 15, 2019

Really good, and a quick help line service to help.
I use it for many games, and I have never had problems so very few times but the refund / change have always been done without much trouble

Date of experience: November 14, 2019
Illinois
1 review
0 helpful votes
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Made a purchase from them this morning, was charged but didn't receive it. Was immediately IP banned from their website when I requested support. Buyer beware

Date of experience: December 10, 2020
GB
1 review
0 helpful votes
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SCAM! DO NOT USE
November 6, 2020

Complete and utter scam. Go on there and pay your money but you're not getting anything for it! They'll just hack your account and not give you any coins or a refund. DO NOT MAKE THE SAME MISTAKE AS I DID

Date of experience: November 6, 2020
Massachusetts
1 review
2 helpful votes
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Spent over $150, got nothing but total garbage. I bought a CoC (clash of clans) account and when i logged on, i was greeted with the welcome message and a townhall 1 account. (supposed to be townhall 12). When i asked for a refund 30 minutes later, they REFUSED and stole my $150. The site is full of little kids that jizz their pants when they scam someone, they literally dont have a job and all they do is scam. DO NOT BUY FROM THEM!

Date of experience: July 27, 2020
GB
1 review
0 helpful votes
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I've been fodded off all day from 3 o clock ure website wasn't allowing me to log in on my normal acc so I tried another and it didn't work it wanted me to sign up so I did with a random email not even real pressed save password purchased coins contact email? I put my real email and then I used the same bank card as I did yesterday today I spoke to fiona who didn't really help as she contacted the seller forwarded the bank card I used to do buy the coins then she said she sent them the seller if there correct they will email me had no email so went back in then she wanted pictures of transaction which I provived yet now I have to wait for a manger if u was any kind of legit sight u would see u have been sent money and not complete the coins so how isn't that showing u did I just send u 6 quid to keep? End off the seller is Don seller

Date of experience: March 31, 2021

Overview

IGVault has a rating of 2.2 stars from 464 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IGVault most frequently mention customer service, fortnite account and original owner. IGVault ranks 101st among Virtual Goods sites.

service
171
value
169
shipping
161
returns
166
quality
168
This company responds to reviews on average within 77 days