Igp

I ordered gifts for my family for Diwali of 2021. Gift was not adequately packed which led to damaged item at time for delivery. Issue was reported on 2-Nov-2021 and since then I have been asking them for return of my money. Its been more than a month & so far only email exchanges have happened. They want return of item but its only the customer who has to follow-up asking when the return is to be picked up. Looks like IGP team just wants to make quick money & doesn't value customer sentiments & satisfaction.

I ordered Rakhi to be delivered in Netherlands. Firstly they charged so much for delivery, secondly failed to deliver even after 20 days of scheduled delivery date. With multiple emails follow up there customer representatives, they just ignored my email and not providing me the refund of not delivered item. Highly unprofessional. They are not be TRUSTED for international shipments primarily.

Let it be the app or their services, nothing's is trustworthy. They will never reply when you have any issue with the gift. I had international gift delivery and no one cared, they took a hefty amount from me and never delivered the order on birthday. No one replied to the the emails n no one would care how much we have paid, the experience is not worthy with them. Save your money. Order number - ******* N i guarantee no one will turn up to resolve this too. Worst decision to trust IGP.

It's a very special occasion and you want to give your best to your better half so i ordered a cake from igp. The picture on their website looked very appealing but what I received was a blunder. They just copy designs from other sites but are not able to copy the skill. I am sharing both pics. Decide for yourself. This is my last order from igp. Please avoid ordering from them if you don't want to spoil your occasion and mood

I ordered a gift hamper for my friend's birthday that had a silk stole on it. When she opens the hamper she found stole with US flag and "Washington under attack " written in bold letters on it. She called me and said she would never use it coz of its content that it shows some kind of hatred and is highly inappropriate for a birthday gift. When I wrote to IGP about this they said it cannot be returned after purchase. Attaching the pic so that everyone is cautioned before buying it.

One of my product was delivered at the wrong address and the other product's id was not generated. It's been 2 days and still waiting! Diwali is over. Imagine in compensation I get ₹215. I keep calling every hour but no response.

Not getting any response from customer service on my missing items. Don't know what options I have left. These were expensive items as well. Cheap ones were delivered. 5 items ordered and only only 2 cheap ones delivered. No one is making an effort to contact me either

Extremely worst site ever seen. Pls don't purchase from this site. It send my order after 5 days of expected delivery date and rakhi special gift was delivered without rakhi. Just see the insanity of this people

I'm regretting about why I have placed my order with this service. I put a request for supervisor call, when I been contacted to supervisor regarding the issues. There's no quality customer service and they play with the sentiments of people especially in regards to the special occasion like Rakhi. No one cares if the receiver has received the order or not even after scheduled time and no one cares about customers who paid fortune to get the standard order.

I ordered 10 oriental lilies from them for 4270. They supplied 5 LOCAL lilies ONLY, instead of oriental lilies. They continued to justify their mistake as a one time error and started offering a 30% refund. I then reported them to American Express for FRAUD. After several repeated mails to the company they somehow agreed to refund 50% of the amount as they only supplied 5 out of 10 lilies. However, THEY CONVENIENTLY IGNORED THE FACT THAT THEY SUPPLIED LOCAL LILIES AND THE WORST QUALITY. I made a mistake by going to them and not to Ferns n Petals who are at least honest!

Total items ordered were 7 for Rakhi from UK to India. They delivered 4 and 2 Wrong items were delivered and still other items are pending. Nobody replied the emails, support chat. Tried to call from UK, according to Indian time but phone is on answering machine lots of money deducted but nobody answer.
It is ridiculous.
I am still waiting that somebody will reply and deliver before rakhi.

I don't even want to give 1 star. I ordered rakhi to be delivered on given date. They are delayed by 8 days and still delaying showing in tracking status while I am writing this review. Customer care will not respond you. If u email them they will reply you after 5 days and in that email they will only generate ticket. But no use of that ticket.
Worst worst worst.
Before that I ordered some specific sweets but just before one day they are informing me that that sweet is not available pls change the option. The worst experience with me.
Pls check the attachment as proof.

Stay away.items not delivered as committed. No one responds to phone call, messages or emails.more than money you can be sure of disappointment on missing out on ocassions

Extremely frustrating experience. I spent 1.5 hours on call in my morning and afternoon again 40 mins, just to get things straight about cake delivery. I got promise of attempting delivery next day, next day there wasn't any communication again. Associate said no refund as per policy. I had to open 4 support tickets, online tracking sucks it showed "Delivered" without "Dispatch".

You guys have wasted my time, money and ruined birthday celebration. I will not recommend or purchase anything from IGP here onwards.

Igp proving worst services now a days. I ordered Rakhi to be delivered in United Kingdom. They charge so much still they deliver poor quality of Rakhi. Photo shown on website are totally different, compared to what delivered. Half of the order (sweets) still missing. It was ordered well in advance n and the delivery date was Aug 22nd. Also when trying to contact them on email with pictures, they are just replying in big scripted Emails but not even acknowledging the main concern, leaving apart providing resolution.

I placed an order for Rakhi delivery on Aug 1 along with a gift. They delivered the gift set but failed to deliver the Rakhi. I complained and asked them to send it. I have been asking updates since Aug 21 every day for last 10 days. There is an automated response email sent everytime saying they will look into it. Now they have changed the story to say that it was delivered and they will send me Proof of delivery. I am 100% sure they never delivered the Rakhi. The order status on the site also indicates that it never left the warehouse. They have spoilt my experience and festival for me. I m still waiting for an explanation as well as my refund. Sad to say that no has bothered to update / reply to my complaints.

Address couldn't be found d so cancelled the order
Igp.com,
I would suggest pathetic app it is, they are so unprofessional.
Delivery boy couldn't found easy address also, after giving landmark name also, we get N number of orders from so many sites.
They cancelled the father's day cake which was ordered by my daughter, delivery boy is so dumb and carrying such a casual attitude

My order was not placed due to some technical glitches and payment was done, but the support team responded quickly.
The product was delivered on time and packaging was beautiful. The product also turned out to be good
Loved the website.

I Ordered a rakhi for my brother on 24th august and it was 2 days service, it's 31st now and rakhi festival is gone now, they still haven't delivered yet, no one picks a call or reply to the messages. Worst service I've ever seen. Infact they charged me double for the delivery service even more than the rakhi cost.