iDriveSafely

My son took the test twice getting kicked out after about the 30th question, boots him out and tells him he's failed the course. Trying to get someone on their 800 # to answer our call is at least a 20 - 30 min. Wait. Still haven't received credit on my statement for the two tests that he failed after their server went down. Not sure where my ex hubby found this crappy site but it is not even listed on the Florida DMV's site as a recommended course. Still on hold by the way...:-/

Although I wasn't in a super hurry to receive the certificate, the idea that they charge customers a premium for email delivery or downloading which costs the company zilch is, in my mind, not both unethical and immoral. They can save postage fees with digital delivery to customers or certify completion of the course directly to insurance companies or other entities (their competitor offers this), but choose to make money off of folks who want or need the certificate immediately.

In NY you have 30 days to finish. There are no exceptions, even 24 hours. If you don't finish, you have to pay for course again and start from beginning. This is a ridiculous requirement for those of who work and live busy lives.

Second, the course is way too long. You have no idea how long 8 hours of your time will be until you take this course. Torture!

Third, they use a 3rd party vendor for their voice recognition. Background noise, phone connection, pretty much anything can affect the test. Fail the authentication twice and they will make you start the test from beginning.

This is an excellent setup, it remembers were you left off when switching from one device to another without constantly having log in such as switching from laptop to tablet or cell phone. I found that when I am out and about and waiting like at the doctor or getting the car repaired I can continue without a hiccup on my cell phone from where I left off on my computer at home! They also cover new laws and Technics the I was unaware of since taking a defensive driving course in the early 1990's such as new hand positions that make more sense since air bags have become the norm in today's automobiles, also covering roundabouts and when it is appropriate or not to use those new touch screens found in place of radios in most new cars today. I was skeptical about taking a course online as apposed to in a classroom environment where you can have discussions but was not a problem because everything is explained in a way that is fully understandable leaving no need for further discussions.

First of all for Illinois it was not cheap at all, mine was a waste of $100. I never get a called back from their "supervisor" straight to voicemail ITS A JOKE. All the humans can't help you they can only transfer you to voicemail. I know how to drive and this course asks the most horribly worded questions, says its okay to pull out in front of a truck as long as you signal. The worst part about it is the voice recognition $#*! that doesn't work at all and failed me and took me back to the very beginning of the course even though I was on the last unit. I will be contacting next for a refund and I'd rather pay for my court fines that take this class again. Like I said I think they purposefully want you to fail, and re-take the class. Also in the 8th unit the link is broken after a question and won't let you proceed I had to wait 3 days before I finally found someone who knew how to advance me and skip past the unit.

I did the regular online course (no video) and found it to be a good value. Easy enough to use interface, only booted me out twice when a page wouldn't load and got hung up, but it brought me right back to where I left off, so it was a minor inconvenience and might just be from me having too many windows open at once. It seemed to take a little longer than a sit down course, but the convenience of doing it at home was a big bonus.

IDriveSafely charges extra to email you the completed driving course certificate. This is by far the cheapest most ecofriendly way to conduct business this day and age. My son had enough time to get his certificate to a new driver, but when it did not show in the 10 business days they say it takes to get from California to Texas via mail, they wanted another $9 dollars to email it. We did not have 10 more business days to wait. We never did receive the certificate that was allegedly mailed. This is probably part of their revenue scam. If they can just get $9 more from the 80,000 customers they have a month do the math. Pretty good revenue stream. By the way forget about talking to customer service rep... all outsourced overseas somewhere.

Used iDriveSafely for a safety driving course and I'm getting charged $5 monthly fee I never signed for it. This is the typical online service scam, where you pay for a service just to realize they will be charging you a monthly fee you never signed for it, unrelated to what you paid for.

The self identification questions didn't match my records (apparently they are getting their database wrong). I called to try to fix it, average wait time for someone to answer the call is 1 hour. Then, finally someone answered the call and said there is nothing they can do about it. So they offered to transfer me to someone specialist. Half an hour later, the waiting tone chagned into fax machine sound and call was disconnected.

I paid for it and started it the next day, I set up my voice verification and got through the first few chapters fine, when I called to verified it was me taking the course it kept saying error (as in not my voice) I called and they did nothing but tell me to keep trying which eventually locked my account. Then it tried charging me twice! Unbelievable. When I called to complained the first person hanged up on me, the second did help but told me I was gonna have to start the course again, not worth $37, might as well pay $47 and got better service.

I have never written a review in my life. I always give things the benefit of the doubt. I purchased a drivers improvement course and although the timing and basic level of the content could be annoying to some, I didn't mind. What bothered me is that 3 times upon hitting submit of a quiz and then the final test, my page failed to reload. I kept trying to log back in to no avail. After calling customer service each time and telling them that I had already completed their suggestions of clearing history/cache/cookies, switching browsers, switching wifi, switching devices, being the only person using wifi, restarting my device, updating Java, and turning wifi on and off, they said they didn't know how they could help and that customer service is 24/7 if I needed more help. Who needs round the clock customer service if it's useless? DO NOT USE THIS PROGRAM