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Geomancer C.

2 Level 2 Contributor
  • 8 Reviews
  • 22 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Business, Shopping

Member since April 2016

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8 Reviews by Geomancer

RiteAid lures customers in to their stores with their weekly online advertised sales prices. However, the sale prices in the store are often higher. Stores will not honor online sale prices. The only way to get refunds for the price difference (which can be huge) is to contact customer service, which is nearly impossible to do. Don't even bother with their online chat. Lesson here is, "Don't Be Fooled By Sale Prices Advertised Online.
The positive: Great prices.

The negative: In the home page (when it's not totally bombarded with promotions) it boasts that payment will only be charged when item is received by buyer. However, my credit card was charged immediately upon placing an order. When I inquired, I was told that the policy doesn't apply to international orders. Isn't that most of their orders?

Screening of sellers appear to be light or nonexistent; you're at sellers' mercy when disputes arise. You've got to stick with sellers with "Top Brand" classification and tons of reviews and sales on an item.

It's extremely cumbersome to get on a live chat with an agent. And in my experience, all of the commitments made by agents to correct errors went nowhere.

Check out this funny ad on their site.
Although I wasn't in a super hurry to receive the certificate, the idea that they charge customers a premium for email delivery or downloading which costs the company zilch is, in my mind, not both unethical and immoral. They can save postage fees with digital delivery to customers or certify completion of the course directly to insurance companies or other entities (their competitor offers this), but choose to make money off of folks who want or need the certificate immediately.
This site offers amazing, unbelievable deals and appear to be affiliated with Walmart, but I couldn't confirm the connection. The site doesn't enable you to register, but has a cart page and checkout function. Most suspicious of all is their contact info. They list their address as: 708 Olen Thomas Drive, Gainesville, TX 76240. I couldn't locate any Olen Thomas Drive anywhere in Gainesville or anywhere in the U.S. for that matter. Their phone number with an area code of (845) and prefix of 666 is also suspect. That area code and prefix appears to be in the Poughkeepsie, NY region.
Attempts to navigate from the page or close the browser will activate message offering a discount and discourage leaving the page. The only way I was able to escape being trapped was to use task manager (ctr alt delete) and ending the process.

After going through the above headache, I dug more into the business and came across the following scam alert from the American Optometrics Association: https://www.aoa.org/news/advocacy/scam-alerts
I have had Vitacost.com on my radar for quite some time and hesitated to place an order due to all the negative reviews here, and the fact that they use OnTrac for deliveries (horrible experience with OnTrac in the past).

Late last week (Friday), I ordered a supplement, taking advantage of their low price, free shipping (met the $49 criterion) and 10% new customer discount. Well, my order arrived yesterday (Monday). The items arrived, all factory-sealed, and in perfect condition. The expiration date on each bottle confirms that the contents are from a recent batch. I set up alerts on my credit card account and the charge that Vitacost submitted was accurate. I won't need to interface with their customer service department for this order so I have no comment on them.
I have been a member since 2001. For months now, my returned dvds are received by Netflix but the next dvds in my queue (400+ titles) do not get shipped out promptly like they used to. I constantly see the message informing me that the next dvd will be shipped out as soon as possible. So instead of shipping another dvd the same day, there is a delay of one to two business days. When I first called customer service, I was told that the delay is a rare occurrence and not to be concerned. However, now it's happening week after week and I get different answers when I inquire. I used to be able to watch four dvds per week on my 2-dvd plan; now I'm lucky to be able to watch two.
Another issue I have is the availability of newer titles. For example, I have been waiting for "Allied" since last November and for "Fences" since last December. Delays of eights months and counting are ridiculous. Could Netflix be purposely causing all these delays to reduce postal expense or perhaps in hopes of increasing their streaming only subscriptions -- or both?
Their tracking system is unreliable: package was confirmed as having arrived at local facility and will be delivered soon but that didn't happen. The following day, tracking system indicates that it just arrived at local facility. When the package finally arrived, it was left outside of garage in high traffic area and not on doorstep (second level) as stated in documentation. And the contents which were supposed to be stored in cool environment arrived extremely hot (estimate 150 to 160 degrees Fahrenheit). Following is the customer service's response to complaint:

"Thank you for your your feedback in regards to your experience with OnTrac. We truly apologize in advance for the less than stellar performance you have encountered. We have filed a formal complaint on your behalf and we will have management follow up to ensure this issue is addressed. We take all complaints very seriously and we will make sure this is taken care of for you. Again, our apologies."

So they're filing a formal complaint against themselves? Definitely not very reassuring.

Geomancer Has Earned 22 Votes

Geomancer C.'s review of Outback Vision Protocol Reviews earned a Very Helpful vote

Geomancer C.'s review of iDriveSafely earned 7 Very Helpful votes

Geomancer C.'s review of AliExpress earned a Very Helpful vote

Geomancer C.'s review of Greatoffersmall earned 8 Very Helpful votes

Geomancer C.'s review of Vitacost earned a Very Helpful vote

Geomancer C.'s review of OnTrac earned 3 Very Helpful votes

Geomancer C.'s review of Netflix earned a Very Helpful vote

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