Ideal Image

Ideal image is a scam
I'm getting mails that I owe money to a loan and don't understand why if I canceled my first appointment and I've always tried calling to cancel
The phone call helpers from ideal image said I have to look at another service because they only give 30 days to cancel the contract which I did cancel and there trying to give me another service and I don't want another service if I did I would of ask for another service but I'm not asking for that I just need them to refund the Fortiva company there money and cancel everything else they need to do I regret contacting them thinking they will understand but apparently they don't and can careless I'm getting a charge-off from FORTIVA cause of ideal image. And I need that fixed.
DONT EVER SING A CONTRACT WITH IDEAL IMAGE!
I've called FORTIVA they told me I would have to call ideal image in order for them to give them back the refund and they don't want to

This place is indeed the shadiest business I have ever came across. I was to get a treatment in July-August for my wedding and was told the price was going to be 169 per month with all the discounts she gave me. Boom first I was never scheduled after being told I would have an appointment in two day, they tried to schedule me a whole month after my wedding for an area I did not select. They raised the price to 324.00 per and I was completely just blown away. I informed them that the service was not needed they proceed to tell me I can get my arms or legs done … I was not interested in anything they were offering so I refused. I get a call after I canceled the service and was told I can't cancel so they tried to steal the money from my account by asking my bank for another price other than the price I blocked them from taking. It worked so my bank paid them and later refunded me after learning of their scam. I noticed recently that my bank reversed the credit to my account, after investing we discovered they informed my bank that they refunded me (lies) my bank looked into in and determined they lied again. I get a call today from a credit card company who says they are trying to collect a debit from me for a credit card I never used or possessed. The company then goes on to tell me that they paid IDEAL IMAGE $2000 and that I need to contact them and have them return the money since I never received any services. This company is legit a piece of crap and be careful because I now have to pay for a lawyer to start proceedings.

Overall the actual laser hair treatment worked. I still have some hair that grows back after my nine sessions, but it did work in thinning it out. HOWEVER, my one star comes from the company being so bogus. I got two medium areas done and it's embarrassing to say that I got scammed by their pricing. They claimed I was getting a "deal" yet it cost me over 2k to get the two areas done... but there's places all around my area that do it for significantly cheaper AND their reviews are better. I spent well over 1k more at Ideal Image than I would have elsewhere. And they make the sell of "you can go to any of our locations and your touch ups are cheaper than the normal price". Well their touch up price is still more than the originial price at other places. Then on top of that, they try to make it difficult for you to schedule new appointments so you don't get all of your sessions done in the 16 month time frame - that way you end up losing out on sessions you already paid for. Like I said, their machines work. But do yourself and your bank account a favor and go somewhere else.

I invested about 7k on multiple hair laser removal packages mostly bc of their nationwide capabilities. At first they told me I will pay for 9 sessions and then there will be free lifetime touch ups. I gave them my info and signed a contract. A few month later I findout there are no free touch ups, you still have to paid for those. Ok they got me, I thought. Not too long after, I was sent to serve in Guam for 18 months where there is no Ideal Image. They offered to freeze my account but I had to keep making payments until I paid it all off. Today I am finally back with the hopes of continuing my treatments. Their executive officer told me I never puechased 9, I purchased 5 sessions and the other 4 were complimentary so I lost them. Never heard of this. After serving our country I got my sessions taken away because they could not honored: 1) I didn't choose when or where to serve our nation which I am very proud of. 2) The fact there is no Ideal Image in the state of Guam and there isn't a possibility to drive few hours to find one. 3) The lack of capability to bend and to act in the best interest of our fellow humans. All of this were out of my control and I am heartbroken at the antipathy instead of understanding. He mentioned he would honored one session on each treatment. This is a big loss as woman who honestly works hard and with my heart in my hand for every cent I make. This is cruel. I wonder when will companies will start choosing the wellbeing of humans above policy or money? Isn't the human value what matters most? Not for Ideal Image.

DO NOT UTILIZE IDEAL IMAGE - My experience at Ideal Imagine was not good and a total waste of money. I had laser hair removal and after treatment the hair is returning and is gray and of course per ideal image the laser does not work on gray hair. I did not have gray hair prior and was told that gray hair was underneath the black hair and is now growing in as gray. I thought laser treatment removed hair permanently?

I did located a study by the Mayo clinic (https://www.mayoclinic.org/tests-procedures/laser-hair-removal/about/pac-*******) that in rare cases laser treatment on dark skin can cause the treated hair to turn gray. The Mayo Clinic is reputable source. But of course I'm told by my ideal imagine location and customer service that the laser does not cause graying. My experience was terrible, it took forever for customer service to return my call and when they did I was told that numerous individuals had talked with me and no one returned my calls. With luck I talk with two customer service reps who made sure that i was connected to someone otherwise no one who have returned my call. Do not utilize Ideal Imagine they are a total ripoff.

Also attempted cool sculpting which was a total joke and I was offered a credit for this service. Why would I return to a organization that screwed up two supposedly simple procedures. I am out of about $3,000 a total waste of money. I want a full refund and was told there would be no refund. Who wants to waste money on a procedure that is designed to make you feel better about yourself. Shame on you Ideal Image.

I have been doing business with Ideal Image since 2018.

I have bought and paid for a brazilian, mustache, chin and underarm treatments that have not been completed due to other personal reasons and covid.

I have one treatment that is not fully paid for and is owed a back due balance due to losing my job and cannot afford the monthly payments currently or can pay the back payment as I lost my job August of 2021. This specific treatment is for full leg (both).

My problem is, they will not continue or finish treatments of what has been paid in full for due to the one treatment I am unable to pay at the moment. I have talked to the Fox Point, Wisconsin location where I get my treatments and they stated when there is a past due balance, they cannot schedule. I talked to customer service and was told the same thing.

Now, there is some way I am sure to get around that and they're just not going to do it.

I feel that I have been ripped off as my paid treatments cannot be finished and I have spotty hair growth which is embarrassing when it grows out.

I feel I should be given a refund for the treatments that have been paid for. These treatments all have a lifetime touch up guarantee but I can't even get the actual treatments done to a past due balance of a treatment area that I am not asking to be treated. I just want what I paid for to be completed until I can pay for the treatment I am behind on.

I want a refund of treatments not finished for my brazilin, face and underarms and my contract cancelled for my legs.

I SIGNED UP AND CANCELLED. DONT BELIEVE ANYTHING THEY SAY. DO NOT SIGN UP! THEY LIED TO ME AND TOLD ME I COULD CANCELED. I CANCELLED WITHIN 24 HRS AND THEY TOOK ME THROUGH SO MUCH AND TOLD ME THEY COULD NOT RETURN THE FUNDS TO THE FINANCE COMPANY. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH! I WARN YOU STAY AWAY FROM THESE THIEVES! CHANTALLE IS A LIAR AND KINSEY DID NOT HELP! YOU CANT EVEN TALK TO ANYONE. I EXPLAINED THAT I LOST MY JOB AND THEY DID NOT CARE!

THEY TAKE ADVANTAGE OF YOU! I WAS PRESSURED OVER THE PHONE TO HAVE A SPOT REMOVAL ON MY FACE. FIRST APPT WAS ABOUT AN HOUR. SECOND APPT WAS 10MIN. I ASKED THE GIRL WHY AND SHE SAID" THE OTHER GIRL HAD DONE THE PRELIMARY WORK. NOW THATS 4000. 00 DOWN THE DRAIN. NEXT APPT I COULD NOT REACH ANYONE ON THE PHONE TO CANC MY APPT. NO COMMUNICATION SO FAR. I HAVE ANOTHER 200.00 TO SPEND AND ABSOLUTEY NO RESULTS HAVE BEEN MADE! I'M RETIRED AND COULD NOT AFFORD THIS!

I called to get some spider veins addressed and was upsold other things but they pushed for me to take out an Ally loan to pay for all of it. This took a matter of few minutes over the phone with one of their "consultants". The day before the appointment Ideal Image cancelled my appointment, saying I did not qualify for the procedure. The caveat was I could NOT get my money back and had to use it on something else that they offered. It has been nothing but a nightmare. No one from Ideal Image will call you back about refunding the money, but now I have this loan from Ally lending for things I can't use. Ideal Image got my money and banked it then cancelled my procedure. DO NOT use Ideal Image as they truly are scammers and I wish I would have read up more on them and Ally Lending before I called. They prey on people, take your money then cancel the service but you still end up owing the loan even though you didn't get the service, nor want a different treatment, so beware they will screw you over good! I have reached out to the Attorney General about their practice and Colin Stanton of Channel 5 on your side did a news clip on Ideal Image October 6th, 2022 of this very issue see it here https://www.azfamily.com/2022/10/06/two-valley-women-want-7000-loans-canceled-medical-procedure/ and this is where I learned first hand after the fact of what both Ideal Image and Ally Lending were doing to people. Yeah they are both really bad companies.

They offered services over the phone during the pandemic time and gave me a loan for $1999.- wich service i never got because when i went to my first appointment the people working there. Told me that i wasn't a good candidate for that service, BTW I had a horrible experience during that apartment, that place is very dirty and very unprofessional. End of the story since I wasn't a good candidate for the service I needed, I wanted to cancel the services and yhey said, their policy don't accept returns or cancelation, so they try to sell other services and keep the money and the agency who gave me the loan, started sending bill after bill for 3 months and Ideal Image didn't want to cancel the service, it was so stressful and horrible experience. Hopefully they will cancel this loan, still waiting 5 months so far, in the mean time o owe 4 months to the loan Company for a service i NEVER RECEIVED!

I paid for a service thinking I'd be able to move forward with it but when I saw my doctor he told me I couldn't get the service, I just recently had surgery and my doctor said I wasn't allowed to do anything to my stomach due to complications, I got a doctors note from him and they said their doctor whose never seen me or talked to me said it was ok for me to do the service even my doctor who I've been seeing for years said I couldn't get it done. They wouldn't refund me, so then I got a second and 3rd doctors note, my primary and dermatologist, stating that I couldn't get that procedure done. They offered to let me switch services, but I can't get laser due to a skin condition, I don't want Botox or filler, I've already had laser hair removal. And that's all they offer. I've emailed about 12 times and called at least 8-10 times and no one will get back to me. The last guy I spoke to was cold as ice and extremely rude and now they are just holding my money and ignoring me. They are the worst company I've ever dealt with. I have medical reasons and notes why I can't get the services and they still won't refund me.
Who does this? They are scammers and thieves if you ask me. I just lit $1600 on fire thanks to this terrible company.

Always have a great experience at ideal image, the workers are always so kind and support you getting through your sessions! Love coming here

PLEASE PLEASE PLEASE, DO NOT go to this place!
There's way too many better places you can check before you step here.
DO NOT RECOMMEND AT ALL!
If the results shows up, its great. No Worries. But why would you spent $******* on something that's did not give you any results and made it even worse.
That's a total waste of money.
When I called the main office, I wanted to play a fair game and didn't wanna ask for a 100% refund, since I wanted to respect the time and the product they used, but Abigail, the lady who works at the main office, said their office doesn't refund any money even though the service they provided was a complete shame.
So, if you do end up going to this place, be very sure to ask, what happens if you get 0 results and what if it gets even worse, and the refund policy, before you sign anything?
The only good thing about this office was, every staff that I got to see, Cindy, Erin, everyone who works at the front desk are super cool, relaxed, always wanting to help and easy to talk to. I think the supervisor team, and the management for this location and the whole ideal Image in general is poor and total shame.
DO NOT RECOMMEND AT ALL!

BUYER BEWARE
I'm writing this in hopes to save someone the pain, developed anxiety and financial loss that I had to go through with this horrible company. If you are not 1,000% sure that you can handle a decent amount of pain DO NOT sign a contract with them- because they are just trying to get your money. They do not care about you and are willing to lie and ignore you in order to put you into a corner to keep your money. They will try to entice you with the savings of a contract (without telling you about the pain of the procedures or if they may or may not be successful on you) but if you are unable to finish your package due to pain or any other circumstances that would make sense, you will be SOL on any leftover money and no one (including headquarters customer service) will care because you are only dollar signs to them. My case was extremely mishandled by both the people doing the procedures and the front staff and when told to headquarters, they told me I had no money left in my account (when I was told I did 2.5 weeks before and hadn't seen them since then- so no one knows what is going on there AT ALL).Do yourself a favor- if you're going to get something done, go to a smaller company who may actually care about your needs enough not to lie or make things up straight to your face and save yourself the mental anguish I went through with them.

They promised a package of 2 cool sculpts followed by a Kybella The contract was for 6 vials. 3400 cash. They never did the Kybella and kept putting it off delayed times dates. When I showed up the RN refused saying I had hx allergies. I pointed out no I am an RNJD and have medical records to show I do not have anaphylaxis hx. I asked for a 3rd cool sculpt since they refuse to do Kybella and NO ONE will get back to me, They deserve to go out of business... VERY RUDE UNETHICAL Staff Corp HQ is Florida.

This is the worst customer service I've ever had in my entire life they are rude and wanna keep your money you're money don't do it ever

I have called and left them quite a few messages asking for the lady that set up my account to call me back and she refuses to call me back, I haven't gotten any services done I called prior to my appointment to cancel everything because I found out that my daughter needs to get braces and that I can't afford this payment and to also pay for my daughters braces. I don't want to pay for a service I never received, it is extremely unfair to my daughter mainly because now I have to explain to her that now I can't afford to fix her smile because Ideal Image is being uncooperative and won't void the contract. I am half tempted to take my daughter in that location and have that lady explain to my daughter why she can't get her braces done. I am extremely frustrated, mad, and sad more so because I now can't take care of what I need to take care of with my daughter. I will never ever ever recommend Ideal Image to anyone that I know ever and I will be putting reviews about the whole situation on google, yelp, and everywhere that I possibly can to let everyone know that Ideal Image is a complete rip off and they don't work with people, all they care about is their money.

I ignored their terrible reviews, and I ended up regretting it. Please don't repeat my mistake! I saw their adds online indicating they would do 7.99 per unit Botox and got greedy and decided to give it a try. One of their technicians ranted on and on and persuaded me to try it but once I was going to pay for 20 units before my appointment she said it was 7.99 if I paid for the $250 yearly membership first or else it was $15 per unit; even more expensive than what I would pay at my dermatologist's office. I decided to give it a try without the membership since I had already wasted so much time on it. When I went in for a Botox treatment, I was taken aback to find that the person administering the injection appeared to be in her early twenties. This made me quite nervous, and I decided to leave without proceeding with the treatment. However, they flatly refused to refund my $250, even though no injection had been administered at that point.

A year later, I decided to give it another shot since they still had my money. I patiently waited for 14 days, but there was absolutely no improvement in the wrinkles between my eyebrows, which were the target of the injection. When I reached out to them to express my concerns, they completely evaded any responsibility and insisted that I needed to pay more to see any noticeable results. I explained that I had always received 20 units in my dermatologist's office in the past, and this time, I had even received 22 units, but still, there was no improvement. They responded with flimsy excuses and displayed no accountability or expertise.
In summary, I strongly advise staying far away from this establishment. They lack both shame and the necessary expertise to provide satisfactory results.

This is not a place you want to do business with please read the reviews from multiple sites. I only wish I had they misrepresented the Info they gave me they told me I would have to put 1000 down before I would be able to get services I was offered a 4800 credit from fortiva however I did not know I would be charged immediately by fortiva for the 4800 prior to receiving services and when I called fortiva to tell them I am no longer interested they told me I still have to pay 4800 even though I never received any services from ideal image. When I spoke to ideal image and told them i was no longer interested in getting the services they too told me I still have to pay the 4800 even though I received no services and was no longer interested in receiving service from them. Now I have to file complaints with BBB, FRCA, and my State Attorney General. I wish I never went here.

It has been several weeks since contacting Ideal Image, Glen Allen and still no appointment. When I had appointments they were cancelled either by text or email. I have tried to cancel this predatory contract since I signed it. I have not had one service with them. They immediately took the loan amount that I got approved for without rendering any services. Even any creditable financial institution gives you at 5 days to cancel a loan if you no longer need it without penalty. I do have trust in a business that constantly cancel appointments. They wanted to bring me in for a free treatment, then once I start then the BS will start all over again of not being able to keep an appointment. I was going in for laser hair removal and I saw some of the reviews and pictures of other clients where that same facility burned a customers face and continued to ignore her concerns. In further reading through the reviews of this same facility, they should be forced to close their doors. I should have done my research and read reviews before reaching out to them. To further add insult to injury, someone named Craig called and got extremely nasty with me because I did not want to accept the $400 discount when I kept telling him I have not received any services and wanted out of this predatory contract. He told me I was being nasty and ungrateful and said he didn't have to offer me anything and he could just hang up on me. I asked for his supervisor, which he obliged. Ashley Sampson called, I missed the call and I called back and it went straight to an automated system I left a message and to date I have not heard anything. I am beyond baffled of how a company could take your money upfront and refuse to allow you to cancel. Now I have a loan out there that I am being forced to pay back to a company that has not even rendered services and now I can't speak to anyone. I have reached out to the financial company the I financed through to see if they could get 'their' money back. They are stealing from that financial institution under my name.