Ideal Image

Long story short. They never have time for you. Then tell u the times on the contracts over even AFTER AN EXTENSION. I NEVER Canceled an appointment but yet they canceled me every time and booked me 3 months out! They are the worst purchase I made! DO NOT DO IT

Ideal Image had me pay for three services upfront from a phone consultation. I told them upfront that I needed treatment by a certain date yet they still split it up into three appointments. I went to the first one for Botox and talked to the nurse and was told I am not a candidate for the second service cheek filler. The company told me I had to get a service I didn't contract for because the nurse felt I wasn't a candidate for what I signed up for. Read your BBB complaints they are all the same kind of issues. You get money from people up front and then don't provide all the services. It is the perfect scam. They have yet to provide me a copy of my contract. I went into this trusting that I could get the service. I'm not going to give up. I can't help it if your nurse REFUSED to put in the syringes. I booked a 2 hour appointment and ended up being sent out the back door, the nurse assured me corporate would listen to her advice. Wrong, they didn't. They hide behind clients contract that they don't provide and they are not obligated to do what you wanted.She even gave me the number for another business that does thread lifts and said she would much rather see me apply my money for a service that gives me the results I was looking.

I had an appointment for cool sculpting at the Ideal Image in Creve Coeur. My appointment was set back in October 2022 and was supposed to take place in May of 2023. I was told I had to wait this long due to having had a c-section in May of 2022. About two months ago they called me wanting to reschedule my appointment because they changed their center's hours. I was forced to change to an afternoon appointment because there were no mornings available and I, like most working individuals, have to get time off approved well in advance. Then, a couple hours before my appointment was scheduled to take place on May 31,2023, they called an cancelled again. When I could not get a new day off approved by my employer, I called and requested a refund, which I was told at the time of booking would be possible within a certain time period of my appointment. Now, all of the sudden, I cannot get a refund unless it is for medical reasons. What? You rescheduled my appointment TWICE now, and the last was super last minute. This company is a joke!

I am investigating into a potential class action lawsuit against Ideal Image for deceptive business practices. You may contact me directly for more information.

Angela Edwards, Esq.
Law Office of Angela Edwards
Longmeadow, MA **************
Angelaedwards******* comcastdotnet

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Start of Covid all appointments were canceled. When they reopened, they never bothered to call "all" customers, myself, to schedule appointments. Once I called and was placed back into rotation, they're now overbooked. My hair removal is idealy scheduled every 8-10 weeks. Upon leaving each appointment they state the schedule doesn't go out that far. They'll call with an appointment date. Call never happenes. Now I'm 12 weeks out. Appointment scheduled for today, I arrive with appointment card in hand, showing May 26th, 9am and she says appointment is for tomorrow, May 27th 9am. It's been one disappointment after another since reopening the Mall of GA location after Covid. I do not recommend this location. This was my second and last time patronizing this establishment. Over the phone,
Staff is quite rude. Not so much in person. I wonder why.

This company cons you into getting a loan without knowing until you are approved. You feel pressured to purchase more. I had botox around eyes and forehead and a month later results are gone. My entire forehead has broken out and I don't get acne there. I had dermal fillers around the mouth area and the fillers have settled everywhere else but where they should have been injected. The NP told me she was discombobulated multiple times in the room and that she doesn't usually work weekends. She came in and out of the room saying she doesn't know where anything is. The light was broken in the room as well but didn't think to bring me into another room. She also stated this room isn't set up well for this. All in all I would never recommend ideal image to anyone. I am fighting to have a syringe of juvederm taken off my loan that I did not use because why would I go back there when I didn't receive the results I was looking for and can not trust anywhere there with a needle. I was told by a claims girl that being a willing adult that it is in my contract that I can not have it taken off my loan. It's a scam company. I would have rather drove the 45 minutes away to my original med spa I have used and pay full price knowing I would get the results I should have gotten. Like they say. You pay what you get for. I was forwarned by a friend before I went there not to go there but I still gave ideal image the benefit of the doubt. I will continue to tell people to not go there. Poor practice and not a reputable company.

WORST SERVICE EVER! You have to make an appt. Month in advance (at least 2) but they are fast to cancel your appointment within 3 days. NOT only that you pay in advance for a service that they can't hold. NOT RECOMMENDED.

So 2 issues for me with Ideal Image:
1.) I came to Ideal because I was given a gift for Botox. First visit wasn't bad and was offered the membership. At the time you were given a "free gift" with the membership, which was 1 free treatment of either: laser hair removal, IPL facial, or Coolsculpting. I fell for it without knowing much about the uselessness of the gift unless you purchased more treatments (the membership discounts only apply AFTER you pay for X amount). This year they changed the entire structure of the program and in order to get a decent price on your treatments they say to buy in bulk at the beginning of the year (for my Botox alone that would be close to $1600).
It's just not worth it.
2.) I had a few other treatments and it seems like things weren't done according to most other industry standards. For example, I tried the IPL laser treatment and was not given any numbing cream or eye protection. It hurt ALOT. When I mentioned this the tech said she hears that from time to time. After chatting with my new dermatologist, she explained that a numbing cream should have been applied to help. She expressed major concerns with how Ideal is structured as there aren't doctors performing or overseeing the clinics in person. It's only nurses or techs. We reviewed how much I pay, which is lower than SOME places, but they're cutting corners and flying just below the safety standards.
All this to say, the people are nice at the clinics but after digging more and more I think I would rather spend a couple dollars more with a clinic that cares about safety more.

Went to get Botox for the first time and definitely wasn't pleased with the results. The nurse gave me 24 units The nurse said she was going to give me some units in the middle of my forehead and some on top of my eyebrows when come to find out a week later, my eyebrows look like Star Trek they were so high the kids were asking me why did my eyebrows look like that so I contact the business and they told me to come back in for a follow up I come in for a follow up. She said she was going to relax the muscles on my eyebrows and that she was charging me for two units to, make them look normal again two weeks after that my right eyelid was swelling and started drooping over top of my eyelids so I contact them again and she told me to come back in for another follow up which she took pictures and advised me that they didn't wanna give me any more units and that it would eventually go away so basically, I wasted money my first time getting Botox. It was not pleased with the results. I advise Alyssa that I was going to write reviews and regarding the services that they gave me. So basically, I wasted money for nothing to get a bad result and I told her that I looked at the website and that there was lotta bad reviews on here and she said that wasn't for Lancaster Pennsylvania. It was for the other idea images that they had in other states which I am writing a review today, to advise people not to go to the one in Lancaster, all they want is money and don't want to make your results. Look fabulous. There's other places you can go to extend of going there. Do not go there please. I advise you.

Have a trip set for June so I wanted to get lasering. I called ideal image and had a consultation which the lady was really sweet. I end up getting some financing done because it's really expensive. Once I got everything signed which the lady never went over anything with me just had sign here sign here I thought I was signing for the loan still. I decided because there are no availabilities for getting services done until really late close to time for my trip I decided not to go with the services anymore I can do something else. I called to cancel the financing company was fine. But I called ideal image which they said you're still going to have to pay us even if you do not have a service it is in our contract. So they are now saying that even though I have never had a service done just signed up 3 days ago they're saying that I will still owe them they will send it to collections for me to still pay them the money that I'm taking away from them. I guess with ideal image there is no buyer's remorse at all. Do not go with them all of this is in very small writing that they do not go over but they have you hurry up and sign it. I am totally disgusted with the company but they are teaching me a lesson to always ask questions. Don't go with ideal image.

On August 16 I drove an hour and a half to Savannah to get Botox and Jupiter. I tried to fill out the form online and was unable so I went early to complete it there. I had a facelift when I was 60 years old. I am 79 when I filled out the form and she called me in the room the first thing she said to me was you had a facelift and we can't do Jupiter because of legal whatever the hell that meant. I told her I paid $1800 down payment and now you're telling me a drive an hour and a half and you cannot take care of it. I am mediately told her I'm done I want my money back and I'm leaving she said I can do the Botox. I said no you can't do anything because you can't do the Jupiter you're not gonna touch me and I refuse to come back I went to the front desk and the front desk said that they were going to call and go ahead and get me a refund to this day. I have no refund but they promised me they told me they'd already did it that's a lie and they're keeping my $800. When I asked, I wanted a full refund the man on the phone started yelling and telling me about discounts he could give me I said I don't think you understand I'm not coming back there never ever I've had Botox. I've had Jupiter for the last five years. I've got it and no one has ever turned me away telling everyone don't put your money. It's the worst. Worst company there will take your money but they won't give you what you need terrible.

If I could give them 0 stars I would. They have someone call you and sign you up on a package which is expensive and tell you if you have a medical condition and they cannot perform the procedure they will refund the money. This is a lie! Do not sign up for their so called loan. They could not service me as I have an auto immune disease and past skin cancer which I told the person before I signed up I had and she assured me I would get a refund if there was a reason I cannot get the service. I went in for 2 consultations and they told me due to my auto immune disease they could not service me without a doctor's ok. I cannot get a doctor's clearance and so I called to cancel. A manager called me today and said there were no refunds and it was in the contract. They did not stand up to their word. I told them I couldn't get their service and they need to return the funds to the lending company. She said they could not and would escalate it to a higher person and get back to me in a few days. I also found they have a lot if customer complaints and others who could not get their money back. Beware of Ideal Image!

I went to ideal image 5 weeks ago there is still no results my stomach is still the same I contacted them and told them I didn't want the other set because nothing happened with the first set to just give me my bill for the first set they informed me that that manager will contact me which she never had I reached out again to idea image they said the same thing it's been a week I haven't heard from anybody they are a complete rip-off I'm going to write a review every week if I have to talk to some lawyers and reach out to the news because they should not be false advertising things that aren't true I'm a proven fact that they treatment don't work and on my next review I will upload pictures

Memorial Day, 29MAY2023, it was advertised that laser hair removal was 80% off. Told it was only that day which was not true as it's still advertised as such days later. I filled out the contact info on the website to inquire pricing for underarms, full Brazilian, and full leg.
The gal on the phone tells me full retail for that is somewhere around $33,000, with the discount it's $5,900, and if I sign up that day $350 is taken off. This is for 9 treatments over 16 months and any touch ups after will be fully covered. Now me being my naïve self, thought that was an incredible price and was stoked, literally almost signed for the loan to do it. I called my husband to make sure he was okay with the purchase, he was not and I was so shocked and mad…. Glad he was against it because it wasn't a deal at all. After looking around locally for the same treatment that's run at facilities with actual physicians … the "discounted" price is what normal pricing or similar pricing for that procedure is.
You're not getting a deal.
Shop around and do your research to see if there's a better option. I feel so scammed and I didn't even make the purchase (thank goodness). They lie to your face and rush you, almost felt like buying a car from a dealership that's on commission.
I hope this helps someone on their journey of laser hair removal. Best of luck.

I contacted Ideal image for a full face and neck Ultherapy. I am very busy so I have made an appointment to do all at one section. The first day I went there, I was told that my appointment was broken into 3 section because it is too much to do all in one section, the appointment s were half an hour, 2 hour and 2 hour. The first appointment was only 15 minutes and a few zap, she did not do for head, she said because of nerve, they do not do for head. The 2nd appointment took about 30 minutes and she did not do my upper lips and chin and she said this is not part of a full face package. The third appointment was less than half an hour and she only did both side of my neck (less than 1/3 of neck) when I question this, I was told because of Thyroid glance. I was so disappointed because I paid for a full face and neck and I end up with less than 1/3 of face and neck, also they have broke my appointment into three appointment, so I have to travel 3 hours for a less than an hour treatment. Also, the new nurse was working on my neck, I really feel like she did not know what she was doing doing. I am so disappointed about the whole process that I want to file a complain against this place.

BE VERY WARY OF THIS PLACE. This place gets you in for a "consultation" you tell them what you want but they add services you dont want then you are swindled into some loan agreement to "save the pricing" and are told you have time to think about it but you get home and realize it was actually a loan they got the money for before you even get home or had all the services you didnt even go there for. So you HAVE a loan on services not received

I had signed up for cool sculpting but was later told by my doctor that due to medical reasons I couldn't do I sent in my letter from my doctor and was told that she had to tell them what was wrong with me in order for them to refund money back to financial company they kept the money and I never received any treatments because I couldn't they are scamming people they asked for a letter and I gave it to them only for them to say we need to know what is wrong with you I should not have to tell them what I'm going through my doctors letter should have been enough

DO NOT WASTE YOUR MONEY. I was lied to on a couple different accounts by the sales agent who sold me the Ultherapy treatment for chin and neck. I spent nearly $2,000 for the treatment. I was told I could finance the treatment with ZERO interest. After the sales agent took all my information, it turns out there was interest. Not only that, I was promised the payment would be an even $300 a month, in the last 5 months more and more interest keeps going on my payment. So I was lied to to make the sale basically. On top of that, I was told it would take one treatment and I would see amazing results. Not only did I not see ANY results nearly 6 months later, I actually feel like my chin and neck got worse. The sales agent went above and beyond showing me images and discounting the treatment, but nearly 6 months and $2,000 I've had zero results and now I'm forced to continue making monthly payments that are more then what I signed up for. Extremely dissatisfied with Ideal Image, I will be going on 4 other review sites to make this statement seen by more people. All and all, don't go to ideal Image, place is a scam.

I have emailed and called this place they are NOT true to their advertisement! Back in August I had a formal gala to attend wanted to look extra special and I decided this would be the road to go! The person I will assume a sales GAL! Told me back in MAY 2022 oh yeah you will be good to go by August! I was excited (yes I asked this heffa questions and she straight LIED to me! When I got to my appointment June 3rd I was informed that I could only get one treatment every 90 days, AFTER I signed the contract! I have complained but no one CARES! DO NOT SIGN UP FOR THIS CRAP I HAVE NOT GONE BACK! I SCHEDULED MY NEXT APPOINTMENT 90 DAYS LATER THEY CALLED ME THAT DAY AND SAID I COULD NOT COME! IT WAS ON A SUNDAY AND THIS IS THE DRUID HILLS LOCATION! THEY TOOK IT UPON THEMSELVES TO SCHEDULE AN APPT WITHOUT MY CONSENT MAKING IT LOOK LIKE A NO SHOW! PLEASE DO NOT GO TO THIS PLACE! NOW I AM HAVING TO PAY FOR SERVICES NOT EVEN DONE! THEY GET A ZERO FROM ME!

The horrible experience I got from ideal image takes money from people dont provide the service they promise, dont want to return money where is the costumer service, they working against the law