Ideal Image

If you want to get No results with coolsculpting, go to this company. The only fat you're gonna lose is A FAT couple of thousand dollars. Same with laser hair removal. They offer a membership then when you go for touch ups it's $50-$120 each time. I'm talking about my personal experience!

I decided to come to ideal with my mom after hearing commercials about it. The area that my mom had treated has not grown back at all and it has been years! They did a fantastic job. I'm younger so I have to do some touch ups here and there but still see a big difference from when I started out.

Very bad customer care I showed up for my appointment. They told me that I was not able to be seen when I called the one 800 number to let them know what happened. They offered me a $20 coupon for my next service. I have been a long-term customer and drove one hour each way to get there and this is not the way to treat patients, very dissatisfied with their service

Areas did not AT ALL and have resulted in even more hair growth. I worked with the company as they suggested more treatments and nothing changed. I received a call as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.
No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was non in spots treated. Emotionally distressed by the deception of this company and the lies being told regarding the claim. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services. I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

My recent encounter with the front desk clerk Jasmine at Ideal Image Located in Brandon left me deeply disappointed. Upon discovering an unexpected $299.00 fee charged to my account, I sought clarification. To my dismay, the clerk seemed uncertain about the charges and offered no assurance of a refund. Requesting a copy of my contract, I was promised one but faced endless delays and excuses upon my visit to the office. Despite driving there in person, the clerk failed to provide the printout or even follow through with the promised email. Frustratingly, when I inquired about seeking assistance from someone else, I was informed she was the sole point of contact.
Having been a loyal client of Ideal Image for over a decade without prior issues, this encounter was an egregious departure from the service standard I had come to expect. The lack of transparency, accountability, and basic customer service exhibited by this particular clerk is deeply concerning. As a customer, I value clear communication and respect for my time, both of which were blatantly disregarded. It's disheartening to witness such a decline in professionalism and integrity within a company I once held in high regard.In light of this disappointing experience, I urge Ideal Image to reevaluate its customer service protocols and ensure that all staff members uphold the standards of excellence that the company prides itself on.

They harass you to schedule a free consultation, make you pay on the spot for the service you're inquiring about. My appointment was scheduled for 12/21 and they rescheduled because I had a dental cleaning. I understand that. Then they rescheduled because it was raining. Then they rescheduled again because the nurses were out. Then I decided to go to a different location. I drove 40 minutes for them to deny my service because I had laser treatment on my cheeks 1 week prior. This was mentioned in my medical history I filled out prior to arriving. I leave the country in 3 days for 9 months. They have no openings. I wasted my money. This place is absolutely a scam. As soon as they get your money, you are no longer a priority and they will go out of their way to ensure you do not receive your service.

Ideal Image tries to trap you with on line signatures and charge you for services no matter if you receive any treatment or not. I had a sudden death in the family and had to assume the financial burden of our Mother in law. I called and canceled the service well before my first appointment. Ideal Image is carrying out criminal intimidation and is bending the law to suit their unfair business practices. Never use them.

I booked full face and underarms laser removal with them and my loan application was accepted but since they were booked out of appointments for over a month, they said they would have to re-do the loan on the day I'm visiting. So I make it to my appointment and the full face laser treatment was only the lower half of my face and neck - apparently nose and forehead doesn't count under face and need to get a added on package for additional $1600 and I called my loan provider to ask regarding the payment start date and they said they haven't received any loan application? So ideal image went ahead and did my procedure without an active payment and now I'm supposed to pay them $500 for one setting? Could you help me make sense of the customer service? On the day I went to my appointment I asked them if everything's taken care of and I was told yes? Over priced and would not recommend, please take your business to Milan - they actually care about you and provide the best service.

I am dissatisfied with my Purchase of $1500.00 with no result. They lied to me. They said positive result will be guaranteed. Don't go there. They will for sure rip your money off.

Very unhappy customer. Wanted to get rid of my stomach Was guaranteed by a he sales rep for $3400 I would get a flat stomach. 8 months & stomach has not gone down even 1/2". Paid $250 to get rid of wrinkles around my mouth. 3 mos still have wrinkles. Have made over 20 calls being told someone will return my call. 4 months still no return call. Would not recommend Ideal Image. They r liars & a scam. Would rate -5 but it won't let me

I went to laser hair removal for 16 moths and after you stop going everything just comes right back. They also take a $300 renewal fee from your original form of payment without reminding you that you can cancel and then when you try to cancel after the fact they say too bad so sad for your luck it in the contract. Awful condescending customer support and very poor communication, not too mention a complete waste of money. I wish I could give 0 stars, but I had to at least put 1 to continue.

This procedure, cool sculping is a total ripoff. It does not work. They don't tell you about the result limitation upfront before you sign the contract. Don't waste your money!

I was unaware of all the negative reviews the company had before signing up for their laser treatments. I was so nervous, thinking that I've wasted a lot of money just to get bad results. Fortunately, so far so good. I go for my upper lip area. The office I go to is located in Florida, the visits & treatments are quick. After treatment number 5 the laser seem tolerable, It wasn't till treatment number 7 I was twisting and gripping the chair. I ordered their prescription numbing cream which definitely helped to an extent. I love the results so far, I am Afro-Latina, I've always been self-conscious about my upper lip area, as a child & into my teens my facial hair came in a bit darker and would pop through in photos. I wish I would have done this sooner as to oppose in my late 30s. The area of treatment would get sensitive & pink but only last for a couple hours at most, after that the skin is fine & back to normal. I took one star away due to the fact the laser tech I've been seeing lately doesn't really seem "warm", my questions seem to bother her & she doesn't break in between laser sessions. Every few sessions, a cool, wipe down helps tremendously. If I'm not twitching, she wouldn't realize I needed a wipe down. I've only had the pleasure of working with one laser tech who was amazing! So much so I asked if I can only book her, but of course she was already too booked & highly requested by other clients at surrounding locations, she is definitely the star of the company. In conclusion, I am satisfied with my overall experience. I just hope the results really are permanent or at least permanent enough where it does not look as bad as it first did.

June 2022.
I was severely burned by a technician I saw here on my 8th and final visit. I saw a doctor and she had never seen such severe burns from a laser hair removal laser. I'm distraught by the fact that these will likely scar my entire public area, which goes past any underwear line, and will be very visible while wearing a bathing suit.
Previous to this awful experience, I also struggled with payment to Ideal Image, as they could never get my auto deposit set up correctly, and asked me for $3000 upfront after I agreed to a $267/monthly payment.

Do not, I repeat, do not let these people near your face! They burnt me so bad, I required a round of steroids just to get the swelling down, never mind the scars. Then in order to get a refund back for unused services, they refused unless I agreed to sign a waiver of liability. Shady business practices and ill -trained team!

Always have a great experience at ideal image, the workers are always so kind and support you getting through your sessions! Love coming here

I had the bad idea to contact this company to get some treatments and purchase a treatment for my neck, at the time of the treatment the nurse on charge started explaining for me the treatment and clearly said I don't need that + many informations were missed by the consultant on the video call. In the end and they do not accept cancelations, I do not feel comfortable and confident to get any treatment from them. They have the worse customer services ever and do not recommend them at all for anything.

Staff are very welcoming and helpful. They are very attentive to your concerns. Very accommodating in scheduling appointment.

Whatever you do, do not sign a contract with this company. They will steal your money and have zero compassion about it. Donny in the corporate office, is a young man with zero consideration for helping out. We live close to a fire that we got evacuated from, we are now in a flood zone and being 2.5 hours away from the closest spa I asked to get a refund. I need the money now more then I need Botox. He said it's a legal contract and there is nothing he can do.
They have really bad reviews and now I understand why.

On 2/22/2023 I paid for Ultherapy Treatment $2000.00 I received Ulth-peri-oral (250.00) and Ulth-Upper face - full face (656.25) Not even halfway through the treatment I begged the girl to stop because of the pain involved. She kept laughing at me and said her grandmother did the procedure two days earlier without a problem. She never offered me a topical anesthetic, which was sitting right on the counter. The procedure was not completed. I never received the Ulth-Lower face-Full face. ($1092.75) I had also prepaid for Ulth - Decolletage $730.60 and Ulth Full Neck $1074.40. I never received the treatment because I cancelled the appointment. I called their 800 number at least 17 times only to be put on hold for hours on end, and when i did get through to someone they kept telling me that they had to escalate the problem and could not help me. Even though I called 17 times, and cancelled all future appointments, they still billed my credit card an additional 50.00 for non-cancellation of appintment. Yes thats right! I want a refund of the money that they owe me and I am also filing a complaint with the NYS Attorney Generals Office. They owe me a total refund of 250,656.25,1093.95,50.00 for the cancellation, 730.60 and 1074.40 and 299.00 because I cancelled the yearly subscription as well for a total of $4154.00

First of all I purchased a pair of fillers the best. Then the same day purchased 2 more. When I finally was seen after them over booking the assistant I had did not listen where I wanted them she told me she thought I needed them very dissatisfied. Then went back for my last filler and of course they scheduled me for a Botox so I was unable to receive my filler. I'm done they lost me n what I owe

I canceled my appt on the next business day. I was not told the bare on my credit card was not canceled. When I originally made the appt I was not aware my card would be charged for Botox units prior to my 2/7/24 appt. Now this charge is under review. I just want my $$$ credited back.

After sitting through a long impromptu video call, I hung up when receiving a vastly different price estimate than the original. Continued to receive calls afterwards until I blocked them.

These 5 star reviews are suspicious; 98% of them contain perfect grammar and somehow they have all correctly spelled at least one very unique name. How could everyone remember their technician's name anyways? Maybe you've received some monetary incentive?