Ideal Image

I signed up for laser hair removal with a consultant over zoom video and got a loan through Ally lending. The following day I read ALL of the terrible reviews people had left and immediately regretted my decision signing up with this company. You have 3 days to cancel services and get refunded! (I was not told that by the consultant but found out by reading reviews online.) I called corporate on day 2 and the loan was refunded back to Ally after 7 days and I got refunded for a payment I made over the zoom video. Thankful I got out with no issues and ideal image handled this professionally. Hope this helps someone like it did me!

Not worth it! Each provider you see will say you need a different amount of sessions, hardly see any results and never with only 1 pass of an area. If you pay in advance, it's written in very small print that you cannot get a refund! Terrible customer service and very difficult to get in touch with. Don't waste your money!

I have tried for 5 months to change a service i purchased due to medical reason. The service was $1700 and they will not respond to email, return calls and when i go to the location i get "the manager has to approve and is not in" excuse every single time. They have zero customer service and one e they get your money, they do not care.
Avoid at all cost. There advertising is great, but it's all a scam.

The staff was very friendly yet the overall BBL facial treatment results I am unsatisfied. After paying for 4 pricey BBL treatments, I truly do not see any visual positive change, my skin looks the same. I would not recommend it.

I was unaware of all the negative reviews the company had before signing up for their laser treatments. I was so nervous, thinking that I've wasted a lot of money just to get bad results. Fortunately, so far so good. I go for my upper lip area. The office I go to is located in Florida, the visits & treatments are quick. After treatment number 5 the laser seem tolerable, It wasn't till treatment number 7 I was twisting and gripping the chair. I ordered their prescription numbing cream which definitely helped to an extent. I love the results so far, I am Afro-Latina, I've always been self-conscious about my upper lip area, as a child & into my teens my facial hair came in a bit darker and would pop through in photos. I wish I would have done this sooner as to oppose in my late 30s. The area of treatment would get sensitive & pink but only last for a couple hours at most, after that the skin is fine & back to normal. I took one star away due to the fact the laser tech I've been seeing lately doesn't really seem "warm", my questions seem to bother her & she doesn't break in between laser sessions. Every few sessions, a cool, wipe down helps tremendously. If I'm not twitching, she wouldn't realize I needed a wipe down. I've only had the pleasure of working with one laser tech who was amazing! So much so I asked if I can only book her, but of course she was already too booked & highly requested by other clients at surrounding locations, she is definitely the star of the company. In conclusion, I am satisfied with my overall experience. I just hope the results really are permanent or at least permanent enough where it does not look as bad as it first did.

I had the membership. I was guaranteed a price for a service. After the service, when I went to pay, it was significantly more expensive. I was told "well, we did send a notice about the price change". (I think it was in my spam). I just called to ask to be removed from the membership. The person on the other line had a very bad attitude. There are a million places to spend money and, for me, this will no longer be one of them. Horrendous custom service, treatment of employees and business practices.

Ideal image Shrewsbury ma center technician burnt me with the laser machine and when I asked for ice packs. They denied and acted very rude and said if you don't have tolerance don't book many areas and when I booked separately they cancelled lot of my appointments …i paid 7000 dollars for not this kind of treatment... They are extremely rude and don't even do their work with care … burnt my legs with the laser machine… with the circular opening of the laser machine at the top. Worst service…. I wish from the core of my heart that they go out of business….

Do not, I repeat, do not let these people near your face! They burnt me so bad, I required a round of steroids just to get the swelling down, never mind the scars. Then in order to get a refund back for unused services, they refused unless I agreed to sign a waiver of liability. Shady business practices and ill -trained team!

This does NOT work, I got 4 sessions and saw ZERO results. I mean like NO change at all whatsoever. It was hard to make appointments because all places didn't have enough nurses. My contract ended up expiring and I still have to pay what's left. NEVER again! Don't waste your money.

I signed up for laser hair removal with Ideal Image a few months before the pandemic hit. Once the pandemic hit I was unable to get an appointment. Of course going a long time between appointments will cause regrowth so I was told they would do makeup appointments. The problem is it's almost impossible to get an appointment with them and now they're no longer offering the make-up appointments. My contract will be up soon and I've only had half of my session due to not being able to get an appointment. This treatment cost me a lot of money and it is unfair that I will be able to complete it. It was the first and last time I will use Ideal Image.

Severely bad customer service. I need help from my previous treatment, the person transferred me 3 times to a non-working phone line! Will not ever come back to this place.

After sitting through a long impromptu video call, I hung up when receiving a vastly different price estimate than the original. Continued to receive calls afterwards until I blocked them.

These 5 star reviews are suspicious; 98% of them contain perfect grammar and somehow they have all correctly spelled at least one very unique name. How could everyone remember their technician's name anyways? Maybe you've received some monetary incentive?

June 2022.
I was severely burned by a technician I saw here on my 8th and final visit. I saw a doctor and she had never seen such severe burns from a laser hair removal laser. I'm distraught by the fact that these will likely scar my entire public area, which goes past any underwear line, and will be very visible while wearing a bathing suit.
Previous to this awful experience, I also struggled with payment to Ideal Image, as they could never get my auto deposit set up correctly, and asked me for $3000 upfront after I agreed to a $267/monthly payment.

I've had several experiences with Ideal Image. 1. BOTOX: zero effect. 2. Laser hair removal: zero effect; practitioner said it would not work for my hair color, she did not understand why they sold me the package, but we gave it a try. 3. BBL photofacial: zero effect. I mean zero.

I'm an experienced customer and know what to expect from these kinds of treatments and providers. This organization is little more than a sales scheme. Do not trust your body or your money to Ideal Image. It's a scam.

I went to laser hair removal for 16 moths and after you stop going everything just comes right back. They also take a $300 renewal fee from your original form of payment without reminding you that you can cancel and then when you try to cancel after the fact they say too bad so sad for your luck it in the contract. Awful condescending customer support and very poor communication, not too mention a complete waste of money. I wish I could give 0 stars, but I had to at least put 1 to continue.

The tech I had must've been new! She made my face lopsided and after many calls voicing my concern, speaking to various staff including " manager" Chris, as well as returning to the Henderson location several times, I basically was laughed at and ignored! Finally, after over 6 months of trying to get a resolution I have given up and am seeking a new med spa to correct the mess Ideal Image left me with. Please save your time and money!

I have been forced to reschedule my appointment 4 times because of issues on their end. I have paid thousands to get my laser hair removal and all my hairs have grown back and at this point I'm not even sure if the treatment is doing anything. It has been half a year since my last treatment and you're supposed to be getting them every few weeks. They've also been cancelling my appointments just 2 days before the appointment and asked if I can travel to a different location hours away. The amount of times I've had to rearranged my schedule just to squeeze this appointment in is ridiculous. I've already contacted customer support and they've cancelled the appointment yet again.

I've been trying to get help regarding a refund for almost a month now. I've called and emailed several times to speak with Erin Moore who apparently is the only person who handles refunds. I can't get any kind of communication or anything background here. I asked to have her supervisor or manager call and still no help. I completely REGRET signing up with Ideal Image at all but now that I can only get a refund for the membership I'd like to at least get that back. If you're thinking about it... Be sure you're 100% certain and that nothing in your life changes because you will not get your $ back for services.