Bonnie B.

DO NOT UTILIZE IDEAL IMAGE - My experience at Ideal Imagine was not good and a total waste of money. I had laser hair removal and after treatment the hair is returning and is gray and of course per ideal image the laser does not work on gray hair. I did not have gray hair prior and was told that gray hair was underneath the black hair and is now growing in as gray. I thought laser treatment removed hair permanently?

I did located a study by the Mayo clinic (https://www.mayoclinic.org/tests-procedures/laser-hair-removal/about/pac-*******) that in rare cases laser treatment on dark skin can cause the treated hair to turn gray. The Mayo Clinic is reputable source. But of course I'm told by my ideal imagine location and customer service that the laser does not cause graying. My experience was terrible, it took forever for customer service to return my call and when they did I was told that numerous individuals had talked with me and no one returned my calls. With luck I talk with two customer service reps who made sure that i was connected to someone otherwise no one who have returned my call. Do not utilize Ideal Imagine they are a total ripoff.

Also attempted cool sculpting which was a total joke and I was offered a credit for this service. Why would I return to a organization that screwed up two supposedly simple procedures. I am out of about $3,000 a total waste of money. I want a full refund and was told there would be no refund. Who wants to waste money on a procedure that is designed to make you feel better about yourself. Shame on you Ideal Image.