On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good,great I really didn't know how to do this but you walked me through it
I ended up needing a video call. It came quickly ~5 minutes at 1 am EST! The gentleman was great and after showing him all the documents it was done. Approved and able to get to my IRS records.
This experience for me was very important, so impressionable, was very nice the agent was very kind, I feel very nervous because was the first time that I did this and the agent spoke in English and I speak English a little bit and I need a translated. But was very nice is the 1st time I have a interview in a video call. Thank so much
It was quick fast and easy very helpful on the questions asked when they needed to see my ID and other information that they needed I showed and I appreciate the help
I thought it was going to be difficult to use but I was wrong, it was fast, easy and very helpful
Horrible you guys take forever. Still waiting on my identity to get verified struggling for money all held up because you.
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience with ID.me fast pace & organized, great service & patience
I was visiting the IRS site for some tax information when I learned they were using ID.me. I was able to do the two-factor identification, take pictures of my driver's license, but when the app tried to video my face, all I got was "Move closer" - "Too close", no matter how slowly and carefully I moved my phone. I finally was able to video chat from my laptop with a human representative who apparently was able to compare my video image to my driver's license photo and verify it was me.
Hello Morris. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
The process was very fast. And secure. I was able to get the information I urgently needed after I set up my account.
It was clear and fast. It gave me piece of mind. Appreciate the fact that IRS is on top of my security and that I was given a timeframe for my refund.
Everything was good the time it took to start verify and finish overall great job communication skills were good and very professional
I was satisfied. It was short. It was very simple. I was done in no time. The agent was very professional. It helped me get my unemployment started.
Very very satisfied I had no issues what so ever using the site it was simple to do and simple to use and very easy understanding directions there was no run around and no Hassel's the site ask me my information I put it in with no issues it accepted it very quickly faster than more so before and I got to my live agent I had a 3 minute wait exactly in 3 minutes I hit join my agent and my agent was on live within not even 2 minutes I was very impressed very much so very respectful and very professional I was pleased with my turn out! Hope everyone's experience goes the same as it did for me smooth sailing for a first time user of the site!
Easy, and very professional experience and I would have to refer this company to everyone
I got a letter of possible identity theft from IRS ( I think it was a mistake I made) but it helped me to slow down and verify things. This year I went to a tax house, I couldn't put the IRS through it again. ID ME is great love having and using it
Confusing to navigate. Time consuming process. Needs to be more simplified.
Hello Delphia. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yusnaby! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me