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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My ID.me account was suspended for no reason just immediately after verifying my identity on a video call with a trusted referee agent, after trying to get my identity verified myself for three days and not being successful at it
No fue como lo esperaba pero me ayudaron amablemente
First we going back to the beginning please do share the your and this is optional too thank you
The process was detailed extracting enough information to ensure it was actually me logging into my account.
Bad. No one is available to help. I kept getting the same screen. I tried to go in and enter my credentials manually but unsuccessful. There is no one to assist you when this fails
Muy buena revisión de documentos hasta que no está todo en joden tu nombre y toda tu información que pusiste te deja Aser la videollamada
Very easy to navigate through as long as you have all your personal information at the ready.
Difficult for anyone not computer savvy and who has rarely used computers
Review:
My experience with ID Me was disappointing and frustrating. Despite the agent's professional appearance and basic question handling, the overall process lacked user-friendliness. The absence of any offers and the option to chat with a computer providing extensive and nonsensical literature made the experience tedious and unhelpful. The most significant drawback was the lack of human assistance or contact information, leaving me feeling isolated and unsupported throughout the process. Improvements are necessary to make the system more intuitive, provide clearer guidance, and offer human support for a more satisfactory user experience.
Extremely easy yet comprehensive. Made me feel my information was secure and safe yet simple to use. Kudos to the web designers!
Smooth, efficient and easy identification process I was easily logged into the government social security website
Take the time to know what they want from you before you start. If they want pictures of the front and back of your driver's license get it done first.
With a lot going on I like that it found me faster than usual sites.
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