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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Got the job done for me and hope to progress in the far future to move further in life..
It took me quite a while to get through but I stuck with it and I finally got it done so I guess it's worthwhile in the end
The process was fairly simple but asked for personal information without much explanation of where and how it would be verified. It assumed the availability of a smart phone to complete the steps. This process is required for continued access to a federal funding site I need for my work, so it's not like I really had a "choice" whether or not to use this service. I am relying on the decision of the federal agencies to use this company that they are confident my information will be secure.
The process is fairly straightforward, and relatively fast. The only issue that needs addressing is making how the the process of the app photographing the ID works, and that's easily fixed with a line or two of copy.
Too many steps,to do over and over again for every place that requires ID.
I just followed the directions and it set up my account.
It was somewhat nice process. It was easy to understand each page. I would give just nice for rating.
It was very easy not hard at all thank you guys that was the last step to validating my unemployment so I can get it so it wouldn't be no fake person trying to get my page or mess up my credit I thank you for the picture ID to validate my idb
I am a senior citizen not too knowledgeable of tech. The process was very user-friendly, very clear instructions, and quick. Recommend highly.
Very efficient experience. But if I can choose more than one way to check in such as phone number and app, that will be better.
Good with the rep. But confusing to get to him I had to keep retaking pictures and didn't understand how to go to the website it took me like days from the time I got the notification but I'm old n not that literate in computer.
The customer was very helpful and help me the way I wanted to and helped me through fast and easy
Compared to Home Depot( which downloading documents went no-where after 3 tries) this was easy & forth-right!
Thanks for making it a Simple Experience!
It was not easy to navigate through the system. I just wanted unemployment insurance and I'm not sure if I even have it
Agent immediately started with verifying my account. He was extremely helpful with understanding my situation and displayed active listening. He was also very good looking and well spoken.
I give him 10-10
Only issue I had was the wait for the verification video call kept timing out when my screen would shut into screen savor. So that should change.
I am very skeptical,when I need Identity Protection PIN, to file my tax returns electronically. So my accountant could not file my returns,without this PIN. I thought this process of ID Me to have an IRS account and PIN takes days and snail mail!. But the entire process including uploding Identification documents,and establising with video scanner to avoid robo accounts is phenomenal. It took less than 20 min to accomlish the task of id me and get my ID PROTECTION PIN.
I selected video call back to finalise and it was so simple with a very professional and polite agent. Literally took a few mint
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members