Overview
ID.me has a rating of 4.2 stars from 29,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I had gotten to phone number and they did not recognize it. Old number gone using new one They use a different list? Required to take pic of drivers license, never good enough. The only way to talk to a person was video call. I bought camera mic and resolved the sign in I spent many hours trying to sign in.
Using this app is simple, it had difficulty identifying my photo and I had to do multiple uploads but in the end it was accepted with the help of a video call from one of their agents. Please have your documents ready that you are using to identify yourself you will need to show them on the video call.
Personally found ID. ME difficult to find my way through the software — I cannot say it is user friendly. Rather, I see the software as a necessary evil given all the fraud and on-line abuse that is so prevalent. At age 80 years of age, some of my difficulty may be due to my own cockpit error and inability to click on the correct area to move forward in the application. I would find myself puzzled saying, "what makes it GO from here?" Given my goal to verify that I am not one of the fraudulent Social Security users, even after jumping through the hoops to find myself logged onto the SSA web sight, there was no apparent button to push that confirmed that I was in-fact verified….
Trying to do what I didn't understand, finally doing it. When a person isn't real knowledgeable about what all can be done on a phone it's completely frustrating. I did get some help by customer support. Even the written instructions are difficult.
If you don't have "Zoom" downloaded, you'll need to do that. ID. Me doesn't tell you that ahead of time, so after and hour of waiting, you get an impatient agent, who condescendingly tells you to "Ask and friend or neighbor to help you with your technology" and then hangs up. You have to download, and learn how to navigate Zoom before you call back. If you've never used it, there's a learning curve, which you have to battle the agent for more time whilst figuring it out, otherwise, another hang up and more time wasted...
The uploading of photos and producing video selfies resulted with extensive errors which took about 3 hours to deal with. The worst part was not receiving any feedback on why the errors were resulting. It would just lock up without any reason and then I would have to start over every time. It seemed as if they were sending copies of my data overseas and then they would comeback and tell me that I had to restart the process.
A big waste of my time. It took 45 minutes to verify who I am so I can send the IRS money. Do they think I would send them money for someone else's account. Another huge waste of taxpayer money and time.
Had already been confirmed as a valid public safety worker a couple of years ago but hadn't used the service in a while. Clicked on a offer and was prompted to validate my status. The form was simple and easy to fill out with very specific groups to choose from. I located my particular field, uploaded a current certificate from a nationally recognized association that our agency uses for annual and bi-annual training and received approval from ID. Me within minutes.
Here is what I wrote in response to their survey:
I go through all your BS and then I can't log in with my credentials. You make it VERY confusing as to what my username should be and then a password. How about using industry standards for your nomenclature and procedures. So I wound up snail mailing my document to the IRS because my time is valuable and I wasted more than 30 minutes screwing around on your sucky system. And NO, I do not feel at all secure about my information being in your hands especially when you say it is my obligation to watch out for fraud. How did you ever get the contract for the crap you developed if your not responsible for the integrity of it. I would write my congressmen but they are the fools who let you do this worthless stuff.
Nice Job, No Concerns!
Very Secure, no worries. Document loading was a breeze with a smartphone. Confirmation was quick and easy after the process was done. Video Call wait time was minimal.
Good Process, Highly Recommend! Without Worry
I tried to log in multiple times to no avail. I verified through my driver's license but still can't get in. All I want is " My I.D. Protection Identification number so I can file my taxes.
I'm trying to submit, but that won't work.
There were numerous steps to the verification process to access some tax forms. I was doing all this on my i iPhone. I don't have access to my computer, my hands shake, and I don't understand how to return to my open browser. Which was the final command. I had a spasm right then too and there were no second chances to fix anything. No arrows along the way. That means no feedback as you enter information. I never did get through. Very frustrating process for an oldster.
Excellent Custer service on video call! Solved my problem with setting up an account about 10 mints that I had work on for several stressful hours. I can highly recommend ID. ME to people that ask me what service I use. They took the extra steps to setting up an account that other services didn't. Talking to an agent on video call made all the difference in the world. She was wonderful!
Two months of trying on my own and had to hire a computer pro to get me through it and I still don't understand how we did it,
Navigating the VA system has worked for 20+ years was OK, then you mess it up. Hopefully the people you con'd was worth it
Someone hacked me and tried to file my taxes before l did! Luckily the IRS caught on, let me know and pointed me in the direction of ID. Me. With their user friendly website this 63 year old was able to verify my identity, file my real tax form and no one can scare me like that again-ever. I will receive the IPPI number for the next few years. What a gift.
I'm of the older generation that really got left in the dust of the rising high tech world and for the first time "really" while filling out a purchase order ID.ME helped out making verifications necessary for discounts a breeze. Easy set-up easy to work with when you need I.D. verification of who you are. Everything thing works without a hitch and I have no problem with giving six stars 🤩... LOVE IT!
Confusing and hard to maneuver and was uncertain about steps to continue and surprised at next step to what is needed! Not a fan! Don't feel comfortable with your company about my security! Think old system of two factor is better!
Sloppily written site that had to have multiple retries to get some things to work. Documents were approved as soon as they finally actually uploaded.
I sincerely hope that the security team has no overlap with the website team because, if it does, I'm sure my data was stolen in the first five minutes.
A carefully thought out means of secure access to your IRS data when you need it. Creating the account, (including establishing biometrics for ID security) was easy …. Even for an old "wrinkly" like me! I'd seriously recommend every taxpayer just sign up and keep this tool in your back pocket for when you need fast and secure access to your IRS data.……Because you will need it sometime…
Over recent few years customer service and business are either null and void or very low quality. So, I have been Unpleasantly Not surprised by the majority. However, I appreciate the professionalism, efficiency and pleasant demeanor of the representative. Iam pleasantly surprised I had no hassle to get it done. Thanks again, Cynthia Swisher
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members