On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was there any linkage to varying other government accounts? Fire the thieves that stole our tax dollars and fix this crap.
The employee was on point with the questioned that were asked and in a professional manner.
My tickets were about dupplicate accounts which caused the discruption when connecting to my edd.gov account, and nobody helps me out, then my new account was suspended too.
The sign up process had no glitch from beginning to end with the document uploads and verification. Solid positive experience all around.
The process for ID.me is simple and straight forward. Instructions are clear and you just have to follow a few simple steps.
Detailed and professional in verifying my identity. Fast and effective n
Signed in an was approved as a child of a veteran. Then not able to sign in again!
Fairly easy very fast,and secure loved the I'd verification, and face match
Satisfactoria con la rapides de contestar. Facil de acceder
The ID.me customer service agent was very nice and professional.
Why change the existing log ins on a government site to this junk? I was happy with a standard irs.gov account.
Rapida y excelente es un beneficio para muchas cosas.
I have been trying for 4 days to access the ID.me system so I can make an EFTPS tax payment.
I have not been able to access it... I am very frustrated... there is no CUSTOMER SUPPORT... ONLY AUTOMATION AND ROBOTS... NO HELP
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members