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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a good experience from the agent thank you for helping me
This episode user friendly and streamlined so well that I never am in need of customer service. It is absolute reflection. On perfection
The experience was long but secure.
Please make the process a little faster.
This is not an accurate system. If they'll tell me that I'm not me, and I KNOW I'M ME, will they give access to my personal data to someone who isn't me? I would not recommend this site to anyone. I was extremely frustrated and felt cheated when I was done. I gave them all my personal info including a face recognition and I.D.me gave me NOTHING!
Was not confident that I was actually talking to an official government agency, or some scammer.
Great Great Britain and the add beautiful queen how are are the perfect place for you to get
How did a private company obtain a monopoly to provide a service that's inconvenient, worthless and probably extremely expensive? Plus the lack of transparency here is despicable. Why do I have to use ID.me? Because Blake Hall said so. F__k.
Great way to do reporting.with help without a computer
I live abroad and thought it would be terribly complicated to validate my account but an agent videocalled me within minutes and we were able to set up my account without any issues.
It took longer than most sites not the directions were clear for the most part.
How many devices do I need to own to prove I'm me? My mother would NEVER be able to navigate this atrocity.
Wonderful magnificent, very understanding and wonderful experience
Very clear instructions. Easy to do. Relatively quick process.
It was extremely difficult for a few reasons. One, my phone is old and the front-facing camera is broken. I still managed to make it work. Two, I suffer from essential tremors, you have no idea how long it took me to take a clear picture of my driver's license. Lastly, when I tried to apply for benefits and entered the ID.me code, nothing happened. I can't apply for benefits because this didn't work, and the state's phone number doesn't work.
Overall a great experience. ID.me took a process that is usually long and turned into a secure down to business process. The customer service is great. The wait time is virtually none. Thanks guys!
The possess of get my identity confirm lasted 2.5 hours most of that time was waiting. I had to input my information 2times. Very difficult for me to navigate. I hope we never have to go through this again.
Muy buena excelente buena atención a cliente y rápida solución
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members