From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The verification process was quick and easy. It took far less time than I thought it would.
They are easy to use and efficient at getting the work done.
At first I thought it was a lot to do, but I was all in once it scanned my face. I feel my information is very secure with the bio/face scan in place.
I like how to ask people questions when they need help transfer
Very pleasant, agent was approachable and kind. He explained everything thoroughly, making sure that I understood everything.
The system if using a smartphone seems to be simple and quick
Your people were great in helping me with this registration
The process was quick, simple, and easy. No problems following instructions. NJ DOL instructions were clear and precise, the only drawback is how long they will receive the information from the process
I didn't have any problems filling out the form.
Thank you very much.
My experience was fast, and easy when I had to "SCAN" myself with my phone, then when an AGENT showed up on my SCREEN face to face checking to VERIFY to make sure I was the person who I claimed to be, knowing it will help keep my IDENTITY "PROTECTED".
Way too much information given out and not knowing who's getting it
Needed to have my ID verified for filing some documents. Got the instructions, followed them and got everything done within minutes. Great experience.
DIFFICULT, HORRIBLE EXPERIENCE. COLLECT MY PERSONAL INFORMATION. VERIFY THAT YOU KNOW WHO MY MOTHER IS, WHERE SHE LIVES, WHO MY SISTER IS AND WHERE SHE LIVES, BUT I CAN'T GET YOU TO RETURN A CALL, EMAIL, CHAT, ETC. TO FINISH VERIFYING.
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You guys helped me a lot.I got all of me needs in just 10 minutes.
This experience was challenging but a few times of trying I got it complete
It was so good, and everything went so well, I understand the time waiting, but they needed that time to make sure they got it right. Just work a little on the time waiting for the video call.
I love the enhanced security protecting my identity.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members