From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I logged on to ID.me to try to submit the forms I needed to correct an error on my mother's memorial plaque - her birthday was incorrect on it. After three calls - two to the ID.me help line and being transferred to the VA, I still could not get in the system to request that a replacement memorial plaque be made. When I tried to verify my identity, it took at least 10 times because the screens kept cycling through he same questions, even though I made no mistakes in my input. I still cannot submit the paperwork I need through ID.me, but one kind woman emailed me the paperwork I needed to get the process rolling. I am highly educated with a Ph.D. And I am very computer literate, so that is not the problem. I was kind, respectful and clear when I described the problems, and the customer service people were equally kind and respectful. After investing almost 3 hours on the phone trying to fix the glitch in using the system, I walked away worn out, hoping the paperwork I submitted in the snail mail will achieve my initial goal of having a new, correct memorial plaque made up for my mother's grave. She was a WAVE in the Navy during WWII.
Todo está bien y todos están haciendo sus trabajo asignados
Top notch customer service and great looking out for veterans. This organization has made difficult situations so much easier for me on more than one occasion. I truly appreciate them.
Had a problem with getting registered and ID.me went out of their way to help resolve it.
It was fast, easy and secure. Do recommend! Rate it a five star!
Muy buena experiencia me ayudaron y me explicaron muy bien
A little slow but if you stay with it, all of a sudden the application is complete.
Excelente personal muy capasitado y atento a responder todas las
Make the user jump through Hoops for the sake of process.
I went though the process twice. At the end it told me to go to the browser where I started to access. I started through my email.
In the beginning, one identifying document was readily accepted. Then, many times, trying to get a second identifying document approved was horrendous. I finally gave up, waited a month, and came back to it. The person I worked with this morning was wonderful. We had the process completed in a matter of minutes. I believe this might be a good idea for government site logins.
I wish I knew more about computers just got the letter yesterday Once I knew it wasn't a hacker I got on the ball got things done I only had one more day to figure this out so really that's it just sent me back on my unemployment benefits
Poor and Frustrating experience.
Very unperosnal.
ID.me application do work and the responsibility is on the user. This is unacceptable...
I found that using ID.me was very easy to use. It's access took longer than most other protected websites, but I could see that it was that much MORE secure.
East and fast to troubleshoot on the application for security reason I had the MFA additional verification and since I change phone numbers I was not able to access but I was amazed how quickly it was to fix it
Debería ser más rápido para Cojer el desempleo tarda demasiado para uno empezar a cojer desempleo antes era más densillo
The portal was quite confusing on all he documents that I needed. It took me several tries to get the appropriate documents. The representative was amazing and was very helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members