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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I think I.D. Me is so good I got threw very fast and done very fast
Now that I'm logged in I feel the site is very secure.
Navigating this website through ID.me was pretty easy. I sent my tax return to my messages, though and cannot open it. A shame since everything else worked so well. Oh, well for the first time in my long life I can contact SS at will. You should set it up—it's worth it.
Once ID.me verifies you the companies that use them in their verification processes already know you. Quick and easy.
It took me over 2 weeks, 14 emails back and forth and twelve (12) different verification codes sent on the final day for me to continue the process and finally finish. If you are a senior US Vet who does not live in the US and has no US address, then stand by for a long Journey. You will have to be computer literate and know how to copy/scan and save documents, and their list changes as you go along. Finally you need a camera computer or cellphone to talk face to face and physically show the documents that you already sent them as scans. It took me 3 weeks, every day.
My experience was very easy and fast to do the review and get the ID check everything I really enjoyed it thank you
After going through the laborious setup process, it tells me it cannot verify my information, and now I can't use any other online portals either. Stay away or use the SSN office. This service can't even figure out how to setup a simple login.
I needed to have my previous year's tax documents and was inquires in using ID.me for the purpose of making it a secure transaction. And was pleased with efficient and secure signing up and logging in requirements for that purpose.
During the process of creating a login i initially had some difficulty. My representative was kind, helpful and efficient. He walked me through every step.
Hi. I wanted to purchase a hunting rifle, and keep waiting for the applied run-around. I signed up with id.me, and now is all ok. I am thankful i am getting closer and that it allows for safer regulations. I would hope this will work out eventually, and hope they still would be able to deliver it to my home, without the store in-store pickup requirement; because i can't get to the stores much anymore - unnecessarily..
Signing up was a nightmare and took many hours of confusing attempts before I was finally able to get it to work. What an ordeal just to get to see one's own records!.
Once you have on hand the various documents the process runs smoothly.
It wasn't a waste of time.You know it was very convenient as I said before and I will tell people to trusted it.
Made me feel like my info is safe.and I'd be happy to tell anybody how secure I think ur app is.
Overall experience is great and easy. I was able to get the documents that I need and I feel safe and secured giving my personal information.
Horrible time consuming aggravating irritating just a very long drawn out process which would not take information and you had to keep putting the same info in until it took
The steps were easy to navigate with clear instructions. It took me less than 5 minutes to complete.
My experience sucks. ID.me Offer 32.000 dollar to sign up I didn't receive nothing yet for how long I have to wait
It was not a great experience doing it online thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members