On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm not savvy with things of this nature by far so this being a first for me inclines me to expect everything else like this to be better than it can be
Gooood gooood me gusto todo me ayudaron gracias espero ayuden a más gente
IRS ID.me function and service is safe, quicker and easy to use.
I have never used a web site that was so user unfriendly. I took me over 2 hours for a procedure that should not have taken more than 10 minutes I was blocked at every turn without an adequate explanation of what the problem was. It was one of the most frustrating experiences that I've ever had and I wanted to write this review to say how disgusted I was with the poor construction of this web site. I finally had to resort to the referee to get my selfie interview done. My son is a web site developer and he agreed with me that it was really AWFUL! IF YOU CAN AVOID THIS WEB SITE DON'T WASTE YOUR TIME!
I've used ID.me several times and it's slick and efficient. I'm happy to have access to it.
I have been using ID.me to access my accounts with both the IRS and the SSA. It facilitates my website logins with both federal agencies in an extremely secure, user friendly and private fashion. I highly recommend its use to everyone who needs to utilize the web sites of federal and state organizations / agencies that subscribe to its identity protection services.
My account needed many updates. The more I tried to fix my account, the worse it got. ID.me was so patient to walk me through several attempts to get it fixed. Very professional staff.
It was good the only problem was that the mic was cutting out. I don't know if it was my WiFi or the other person. But besides that I think it went good.
Pleasant,easier than I considered my experience would be
The experience was fairly easy. I just needed my computer, driver's license, and phone.
I believe wait time was shorter than directly calling the IRS. Upload documents first and wait for video call, it was easy to upload needed docs and wait for thier approval, then agent had me show documents on video and answer a couple of questions. Was simple and straight to the point, about a 2 min video call.
Amazingly easy yet it would be impossibly difficult for anybody to duplicate what they asked me to do to prove my identity. I hope they continue to do business with me I wouldn't want to use any other company.
It was somewhat easy but like I said I am so slow with a computer thank you have a nice day
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members