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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Me pareció bueno y seguro muy facil para poder pasar mis documentos y información.
Ok I learn a lot from this experience. Know the knowledge
I received documents quickly without having to leave home.
I had a goal to accomplish and I did finally
It took me since November of last year 2024 to get cleared to get back on and finally accomplished what I was trying to do.pertaining to social security
I tried to log in multiple times to no avail. I verified through my driver's license but still can't get in. All I want is " My I.D. Protection Identification number so I can file my taxes.
I'm trying to submit, but that won't work.
I like the service everything was easy to verify and they understand everything
I was advised to do this to prevent identity theft. But the first MFA code I was sent could not be entered. Then I was allowed to continue. At the end of taking the selfie, there was a message that the process did not work but I received a second MFA text that I entered and apparently the process went through. I have done this now, but wish I had not as my gut feeling is that this may be a scam. If I were you, I would avoid.
Everything was pretty simple. I, of course, always have a little trouble with something minor. LOL.
The agent was very patient and informative. However, my return was still rejected.
This is the easiest site to navigate and process id
Wait time is normal. So glad it was quick and easy! Person who verified was even so nice when my microphone wasn't enabled yet and gave me time to adjust 🤗
Great work id absolutely share id.me to ppl who need help
On the 3rd of Feb I applyed for a SSA account. I had to litterally wait at my computer for a video call for over 18 hrs. The result, I have a account as verified with id.me, but absolutly NO ACCESS TO SSA.
I needed to get my taxes filed and get it done so I went to a tax agency. I was inform that I needed a IP pin. I was directed to a local i.r.s office in the vicinity but she told me going on line would be easier so that's what I did
The guy I spoke with was super friendly all smiles and really did a great job 👍
The numbers are given so fast it makes it hard to copy. Just a little slower would be great.
Verifying my identity and getting access back into my account was so easy it was crazy. I didn't expect things to be this straightforward and simple but it was and I'm extremely grateful. The agent was very respectful and professional and I definitely recommend ID.me 10 out of 10.
My experience was very quick and simple. They provided me with everything I asked for, I also did a video call which was very exciting because they're making sure you get the right support and help you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members