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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This app is difficult an very stressful hate it it doesn't work
Great experience, quick and professional. The background and person appeared legitimate
I'm an Old School Old Man, but I am very excited about using this stuff for all of my things I need to sign for!
Someone tried to hack my ID.me account and I didn't allow access but when I needed to login to do my taxes it took 16 days, 3 documents and a video call just to login to the IRS website. If they thought I was hacked they should have contacted me
Thankyou for your service it was very great and easy to apply for the service was very easy and made me appreciate every effort they give you in reaching out to help you with any questions etc.
If you want to access US gov services from abroad - particularly SSA, this is the way to go. Can't tell you how many times I've attempted to get access to services in the US, gone through long registration processes and hit a roadblock when it came time to enter a non-US address or phone number.
Getting to talk to a real person takes a while but it is managed very well/painlessly - and during MY business hours.
I was forced to deal with ID.me in order to access the IRS account that I have been using for many, many years. The process took me at least an hour over a period of three days and was extremely headache-inducing. I have no idea what ID.me is nor any idea why the federal government has to operate through such an outfit.
It was different in ways that could help someone else but I am so glad to hear your way to the top,and being able to help me
I recently tried using the IRS's new tax return filing tool, and unfortunately, my experience was frustrating and inefficient. The platform was not user-friendly, and the process felt unnecessarily tedious. While I understand the importance of security when handling personal information, the excessive steps and constant verification hoops made the entire experience more cumbersome than it needed to be.
One of the most frustrating aspects was having to leave the main platform repeatedly to access external links and enter verification codes. This constant switching between windows disrupted the workflow and felt disjointed, making the process more confusing rather than more secure. Despite carefully following all instructions, I was ultimately unable to file my return. After spending two hours trying to complete the process, I received a message stating that the system could not support the type of tax return I needed to file something that should have been made clear upfront.
Overall, this experience felt like a complete waste of time. The platform lacks efficiency, clarity, and accessibility, making it a poor alternative to professional tax preparation services. Unless significant improvements are made, I wouldn't recommend this tool for anyone with anything beyond the simplest tax situation.
I was super happy that this platform helped me solve my problem safely and effectively.
The process to set up the account and complete the process was simple and user friendly.
The customer service agents are extremely excellent.
I was skeptical about using the ID.me at first, but once I got into it, it was very interesting
ID.me is illegally selling my personal information to third-party data brokers
Do not use unless you must! I all most had a nervous breakdown trying to jump through the hoops.
All was good until we opened the sight sent to me after interview was done! This sight always came on as IRS. If this is correct screen, please contact me by phone or Email! I am desperate to restore my SS benefits!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members