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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Did everything correct with ID.ME. Spend 2 hours doing everything requested and directions were extremely poor. IRS will not issue my PIN number because of issues from ID.ME. No help or support from ID.ME. It will take weeks to fix this issue. I am doomed to not get an electronic refund.
Ask whatever organization is asking you to use id.me if there is another alternative. Seriously, I have had to set identity parameters for numerous companies and NONE of them put me through the *******@llsh#t id.me did!
Used ID.me to establish credentials to easily access Social Security site…also useful for other agencies.
The requirement to use yet another method to get to my VA medical records is frustrating. The process up to the actual idme verification(dealing with the repetitive and confusing.gov website) was frustrating and time consuming. The idme representative and interview was pleasant and rewarding. I am happy to have that ordeal behind me me!
It's easy to use and the process may seem tedious but it's worth it!
I found using IDme, easy if you know how to upload photos to a site. That was the most difficult task for me, but I am not good on the gadgets. What saved me was I had an iPhone and an Ipad, so by using one to figure out what I needed to do, and doing it on the other device helped. But it is fast, and I got the info I needed.
ID.me is a reputable company that helps protect your identity when logging into government websites to access confidential data and documents. Sign up is quick and fun. Just upload your ID, take a video selfie, verify your email and phone number, and create a login! Free to use and the software works wonderfully! I trust this company and believe that they are helping people. Thank you!
Good service! The person who helped me was very kind
What's the point of taking pictures with the phone and showing all the corners if it's going to be denied anyway? The video verification was good, but it still took about 15-20 minutes to get into the account after my documents were confirmed.
Kept asking me for documents over and over with no luck
Very hard to verify, tried over 6 times, submitted my documents several times, and still would ask me again to submit documents every time I started to sign in, with no luck.
Cant register, system forgets saved passwords, email assistance is poor. I heartily do NOT recommend Id.me
It was a little time consuming because I didn't have photos of my I D in my files folder but once I took some new ones the process was easy
The set up is thorough and the process takes some time, but having your confidential information safe is worth it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members