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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easiest quickest thing I've ever done and I would definitely recommend anyone to do it my wait time was less than 10 minutes but the video called literally took no more than a couple min
ID.me sucks. Double verification when used with Va.gov. Myhealthevet was great till we were forced to use ID.me.
Easy to use but don't trust them with my information. I can't submit this review without using 100 characters.
Very fast and extremely secure, I was surprised about the complete privacy protection. I pray it's true!
The system keep failing on me. I couldn't get my information through. It kept saying sorry can't go forward system down.
Muy buena por seguridad...de datos Para evitar estafas...de robo de identidad Por el echo que nos protege y los datos están en buen cuidado
10 attempts to upload my driver's license using both my android phone and and I-pad. Nothing worked. You cannot simply use your laptop or desktop, you need another device. What should have taken 2-3 minutes took almost an hour. No troubleshooting available when it won't load your picture, just denial after denial. NOT for those who are not tech savvy. It is not at all user friendly, especially for a site cinnected with federal programs that will be used by many. A frustrating experience at best.
I established my account in 2024 and have accessed IRS and soc.Security sites several times since. The basic set-up takes a bit of time, but it really pays off later.
I tried to use this for my taxes in 2021 and it never did work. I had be to a video of myself. This time it was a selfie and was super easy.
The ID.me identity verification process was very straightforward. It was a prerequisite for filing a form with the New Jersey Taxation authorities. It required that I use my smartphone to take photos of two identification documents and upload them. After the uploads ID.me prompted me to get on a video call with a representative. That went smoothly, as well. All in all it was a quick process, which was a pleasant surprise. In this day and age, I'm glad to see such a robust process being used for identity verification.
I had an excellent experience by using ID.me. The website is very helpful and easy to navigate. I would recommend ID.me to my family and friends to access available services.
The va in columbia s.c. Was very helpfull in guiding me thru the process. I will be in touch with them i'am sure.
It took forever to get through the verification process. Selfies, pictures of documents, questions, back and forth from phone to computer. After is was all done and over with, the IRS never received the information for verification and I had to call the IRS and do their verification. This was a huge waste of time. I do not recommend this service.
I can not apply in ANCHOR. I do not like to use IDme because a problem for me. After the verification by video call I can not use de ID me
Jon explained things in understanding way. He walked me through things I was having trouble with.Answered all my questions O7
ID.me was very easy to setup. Download app and fill in info! All IRS questions can be answered through the app!
Easy to access and fill out forms with easy to understand instructions to access my information from the IRS
Its ok its hard to get in touch with somebody and it's difficult to handle it takes forever to get it
Everything was top notch from the id verification to the video chat! Note! You have to remember your password because you can't have to id.me accounts
I'm using it for the first time and I'm sure it will work for me. And I'll recommend it to my friends so they can use it too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members