From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Fast and easy extremely helpful and the process went smoothly
Totally not needed. I don't know why this state would choose this system to use.
Referees are extremely prompt & patient with those not all that digitally sophisticated! Let us hope the integrity of this system survives & thrives as a "work-around" for the wanton destruction of SSA ongoing caused by DOGE. Stay tuned.
As I was uneasy I was surprised how easy the experience was.
Everything was great and very secure on all the information that I put on the paperwork.
Used IDMe to enter SSA site. Thank you. Question: does the phone used must be subscribed to your name or athenacation cannot occur?
I am most grateful that everyone has to go through this process to be verified. It makes me feel. Better about my own identification
Ridiculous experience, photos of license front and rear never worked. Selfie video did not work immediately, took 3 or 4 tries.
Waste of my time.
Somewhat difficult. It kept on going offline, and it made it very difficult to get all of my information on the application
The process itself was smooth, quick, and easy. Every step of the process had clear, direct instructions. This made every step of the process easy to complete and a breeze to go through. Only slight complaint is that I was unable to locate a list of the necessary or POSSIBLY necessary documents for completing the process. I wanted to locate a list so that I could make sure that anything I needed or could need in order to be confirmed was in easy reach. But even after a moderate search of the site, I was unable to locate a list. So I started the process anyway, despite being a tad anxious that I wouldn't have what I needed to be confirmed. But overall, it is a very simple and easy to follow process.
Got on the site and started answering questions and got my pin
Simple directions, easy forms, and quick to set up, the only thing I had an issue with is the scanning documents if you don't have a scanner or a camera on your phone then it is very difficult to get it on the file
Was help from another person I was able to complete this registration
Instructions were easy to follow. It takes a few minutes so be prepared.
This method (by a third party) is utterly insane. There are many methods of securing identity and log-ins without giving away your biometrics. Don't do this if you can help it, and don't give away your biometrics. I am pretty sure you cannot retrieve your biometrics data completely once it is uploaded.
Either find a password manager you like, understand and trust, and abuse it tell know end with one master password. Or hand write all your unique passwords down on paper:
I set up my MFA, received an email saying so yet when I try to log in on ID. Me authentication app an it states I have to set up my MFA. I have emailed this issue to the support site with no reply.
If you're needing to verify your identity, ID. Me is the sensible way to go.
A lot of work and you decided face didn't match drivers license. A total nightmare for a elderly woman
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members