Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Todos estuvo perfecto Graciano por su buen servicio
Me centi agradable muy ló gico no tengo quejas ese personaje puede hacer bastante en su desarrollo
关于本人收到国税局的通知、要求视频通话、视频通话时长10分钟左右、视频通话中验证证件、社安卡、身份证等、已经处理好、谢谢！
Rapida y excelente es un beneficio para muchas cosas.
Mi experiencia fue excelente por la atención eficiente y oportuna que recibi
Fue rápida la respuesta solo que yo necesitaba información de años atrás
Personable customer services made me feel valued :)
Buena experiencia con su encuesta espero y sigan así brindando facilidad para sus cliente
¡Hola Maria! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Fue mejor de lo que esperaba. Me toco con una persona muy amable y professional.
¡Hola Hiram! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Una experiencia muy buena, tiene todo lo necesario que se necesita saber
¡Hola Ysneida! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Un servicio rápido, excelente y el personal muy amable.
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Danna.me atendió exellente.toda una profesional.tiene todo para un cargo mayor
!Hola Pastor! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. - Olivia, ID.me
Fue exelente en todos los sentidos,muy buen trato y una buena comunicación de parte del agente
Rápido seguro excelente calidad propósito! Me sentí muy confiada en toda la aplicación
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
你好！感谢您对 ID.me 的五星级评价，我们衷心感谢！ -ID.me Social Response Team