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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to use and secure. Hope IRS can use more systems like this.
It was it was something that I've never done before and it was satisfied
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Logged in, and the service was free and fast but very thorough
Hello John! Thank you for sharing your experience with ID.me. We appreciate your 5-star rating of ID.me and your service! -ID.me Social Response Team
It took a good bit of work to copy both sides of my primary documents onto my desktop.
After that from my desktop it was easy to enter them.
I had never done a videocall from my desktop using a browser, but Firefox provided an
AP which allowed me to complete the ID videocall successfully.
Hello Edward! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have never experience a more quick and simple verification process. It only takes a few steps and everything is explained with simplicity.
Hello Annie! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The process was fast and easy the site is secure and is not so time consuming.
Hello Charlene! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Thorough efficient and secure, I felt my personal information is in good hands.(protected). Thanks!
Hello James! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Marion! Thank you for your feedback as we are constantly working to improve our member experience! -ID.me Social Response Team
Some forms could and should have been auto filled being that the government knows everything about me already... If the government is utilizing this service and trusting them with gathering all this information, they should trust them enough to share what they already know about people... Our lives are an endless stream of filling out the same stupid info, even with autofill settings from our end, it is annoying, so the next step should be a presentation of a preview of the data on an individual that matches the supposed individual and a way to verify with less hassle... You know? Like... If nobody has else has claimed to be me, and I am claiming to be me, and Google says I am me, why do I need to prove all over again that I am me? It's frustrating... We need more interoperability between online services, public and private, that want to verify who we are... I know it's a hard problem... But don't we pay the technology people in this country enough to fix this stuff? I suspect it's not so much a problem on the tech end and more of a problem on the legal end... Lawyers being lawyerly about CYA mentality... Preventing entities from sharing data... Perhaps entities should have a trust score system resultant from public opinion and government agency vetting, that allows varying degrees of access to people's information that will mitigate this issue of constantly filling out the same stuff... Thanks for your time if you actually read this and got it to someone who could do something, anything, to put even a pebble on the people's side of the scale...
Hello Karl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great customer service and quick professional employees. Safe responsible employees who look like they really care and help
Hello Edward! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very pleased with the experience and the video call was easy going!
Hello Jessica! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I take photo very nicely but no fast.
I take Id something perfect.
Hello Yumina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Initially discouraged because my uploaded photos of my drivers license did not seem to take, but once I gathered all the documents necessary for a video chat, it went very well, and was very satisfied.
Hello Macon! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Me agrado la manera de atender y me agrado la seguridad en la que guardan nuestra información
¡Hola Kimberly! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was fast and easy and professional also, my agent was nice to me
Hello William! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My identity was verified quickly and easily. More government agencies should use this site.
Hello Erica! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My experience was great. Everything went well I had a lot of help doing this. I hope to have my money soon.
Hello Eldrianna! Thank you for your feedback regarding the identity verification process! -ID.me Social Response Team
I forgot the email address and password used when account was created so I cannot log in.
Hello Timothy! We sincerely apologize for this frustrating experience. Please send us an email at sj.support@id.me for help. -ID.me Social Response Team
Process was very quick love it no time at all I thought it would be like the others waiting almost 15 to identify my face but it only took them lesser than 20 sec
Hello Francina! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I had a very great experience. The worker I had to video call to verify my identity was very nice, professional, and patient with me. My first experience went pretty awesome.
Hello Jay! Thank you for sharing your experience with ID.me and our member support agent! We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marsha! Thank you for your feedback. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team