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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Tomas! We are glad that you were able to complete the identity verification process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very good fast and professional service nice experiencia even I de rent specks English so well I received a bilingual person ho can andestam
Hello Jose! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was fairly quick, needed my husband to answer a few questions i. E. SSN required to complete the process. All was fairly simple and respond was almost immediate.
Hello Sheila! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
This is the first time working on a government request that things went so quickly and smoothly.
Hello Theresa! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great experience excellent customer service still I hope to not go through this again
Hello Allen! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Help me out with important things I Need to know. About getting my unemployment insurance together..
Hello Carl! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Very happy with my experience and everything I needed to verify was quick and easy. Tree was very professional
Hello William! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
They were very fast to get my answer. Before I could blink my eyes, my e mail notification rang.
Hello J! Thank you for your feedback regarding our member support team. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
It was good and patient and helpful to what we needed to let them know
It was not really hard the process did not take a lot of time it was secure it verified my identity really quickly
Hello Joe! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Good service and friendly agent to assist in verification to get me access fast
Hello Joshua! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
This was one of the most fun experiences I've had in my life. The gentleman on the phone was as pleasant as a baby that just woke up from a nap! I am pleased to be part of the identify theft study program and I feel like I am on top of the world. Thank you so much for your help, I probably wouldn't be here without you!
Hello Jadyn! Thank you for sharing your positive experience with ID.me and our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Was able to complete with no problem in a reasonable amount of time
Hello Don! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
All I had to do to register was take a picture of my ID card and submit it. That was it!
Hello Mike! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Me gusto mucho la atención la paciencia y la rapidez con que eres atendido y sin la necesidad de salir de casa muy seguro
¡Hola Berta! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The self service is awkward and difficult. Making an appoint with a service agent is quick and easy. It accepts exactually the same pictures that are rejected by the self-service page for verification. Agents are knowledgeable, professional and courteous.
Hello Jenny! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Once you decide which documents to use the whole process of verification is easy. If you need to do the video verification, it can be done at a later date, whenever's convenient for you. The agent fills in the blanks that didn't register with the AI.
Hello Cassandra! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good way to verify yourself to prevent fraud and it's good for not having to find a close IRS office
Hello James! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took along time for me to get my identity verified but it's done now
Hello Susan! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Regina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team