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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was an easy concept but not too easy to do which is good.
Hello Deb! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
This was an amazing experience. I wish every review was this good and quick
Hoped all things were as simple as this. Hope everyone has a great night
Hello Dania! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm very happy for every thing and good experience with them
Hello Xiomara! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Job well done, good customer service, very polite, very understanding
Hello Sylvia! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
I have used ID.me for security aspects on various sites and it is such a pleasure to get my ID confirmed quickly so I can move on to completing my tasks. Never getting all those popups or getting directed to yet another site for the process to complete without a hitch removes all the frustration and time. I highly recommend the use of ID.me because it just cannot get any easier and faster. It deserves more than five stars.
Hello Larry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast. Professional. Secure and safe. Extremely satisfied thank you
Hello Arman air inc! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Ruth! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Was easier then what I thought
Good job for helping me
Hello Vincente! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very straightforward, clearly instructional and immediate
Hello Ruby! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent! Questions asked were appropriate and filling in the form was a breeze.
Hello Al! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Needed IRS info to file taxes. Felt secure using the site and saw that it was good on Social Security website too.
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy agradable y el personal siempre dispuesto ayuda
¡Hola Rossanny! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great experience very easy going and very nice person clear understanding polite
Hello Dasha! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Very easy to use and easy to use for finding your contents you need. Helps with your identification with IRS.
Hello Pamela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The IRS uses ID.me as a part of the sign in for personal info at irs.gov. I was shocked at the type and amount of additional personal info ID.me wanted so as to verify me to the IRS. These included all the standard items such a DOB, addresses, emails, etc. But then I was asked to provide a photo of my state issued photo ID (front and back), then a closeup face video. I received no explanation for this additional info need nor any explanation of how the data would be retained or discarded. That is pretty out there as far as I am concerned especially without any indication of the seemingly abrupt changes.
Hello Gary! We follow the NIST 800-63-3 Identity Assurance Level 2 guidelines to verify an identity. Those are the federal standards to verify that you are you. For more information on what this means, please see here: insights.id.me/article/what-is-nist-ial2-identity-verification.
For more information on data retention, please see the following link: https :// www.id. Me/privacy#:~: text=Data%20Retention&text=ID.me%20stores%20your%20Personal, to%20three%20(3)%20years.
-ID. Me Social Response Team
If you know how to use your phone/computer the rest is easy. From what I had heard/seen during the California EDD registration I am happily surprised how easy and quick this was!
Hello Joe! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
My overall experience was great!
My ID. Me representative was polite, patient, friendly, an explained everything well. It was fast easy an painless lol
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Gracias por tu buen servicio y me ayudaron a poder logra el trámite
¡Hola Jennifer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team