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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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When I went to my VA site it was a basic account. The premium upgrade free by using ID.me First enroll on ID.me log back into ID and choose your government site. VA, Medicare, and Social Security. ID.me is verification.
My experience was with the military questions were on time and accurate.
Hello Roger! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After hearing horror stories about this process, and my strenuous attempts to maintain my privacy, I'm here to tell others that it wasn't a harrowing experience. I knew I wouldn't be lucky enough to upload docs and be verified, and sure enough, I had to do the video verification. Luckily the video process was pretty streamlined, and the representative was friendly (and easy on the eyes), so my anxiety was assuaged. For those with less anxiety and okay with providing personal information, it would be a piece of cake.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The website was easy to navigate and the agent was friendly, professional and gave directions clearly
Hello! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The ease and expertise of the person who helped me was very fast and helpful. I would refer them to my friends.
Hello Fredericka! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From the first click to the last, the processes walks you through each step, with basic short questions.
If only The Navy would create/use this program...hmmm
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process to register and everything were very easy to follow.
Hello Kriangsak! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Hello Lola! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Awesome customer service. Friendly, fast and painless. You can't say THAT about many companies/businesses these days. Thank you for you amazing service! I would recommend them to anyone.
Hello Mandi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
At first it seems pretty average like any other verification protocol. Until it actually feel like they "in a personal yet professional level" are Looking for the actual person! Instead of of anyone of anyone that knows the credentials.
Hello Joan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Joyce! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole thing was easy, and they helped make the process simple as pie.
Hello Earnest! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Painless,would recommend it to any veteran who is unaware how comfortable it is to apply this service and the staff were very helpful in any questions I had
Hello Scott! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Friendly and helpful patient fist time doing up load documents
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy to set up my account and it is safe and secure
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A fast, easy, simple, and painless process.
Wals a quick way to secure my ID for the Trademark and Patent Office.
Took pictures of the documents.
Pictures were verified by the agent through the computer.
Just like we were in the same room
It doesn't get any easier than this!
Hello Greg! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It should be easier! Then the way it is. Cause some people can't use computer so it just need to be easier
Hello Carlis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Tina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Muy fácil y rápido muy amables tuve algunas fallas pero todo fue fácil y rápido
¡Hola Salvador! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Agent was competent, kind and very patient.
Strongly recommend ID.me
Hello Sejana! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team