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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good and very helpful. I think you all should continue to keep this step of the claims
I had no trouble using ID.me. Their questions are easy to understand.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick turn around time, when verifying with an agent via video chat.
Hello! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This is the identification service I have been waiting for.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was different to sign and understand the process of everything
Hello Marcell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I talked to a man who said his name is "Dion". He now has my personal information, ie., driver's license and social security number. He told me I would receive an email on how to contact the IRS. That didn't happen. So now there is another person who has my personal information and can actually ruin me financially. This ID.me didn't help me in any way, shape or form. Not sure why they want a five star rating and this is second time I have rated them with a one-star. I don't have anything good to say about the service I received because I didn't get any service from them other than to have been scammed.
Hello Teri! We are happy to share more information about our service with you. Please send us an email at sj.support@id.me. We look forward to speaking with you! -ID.me Social Response Team
I AVOIDED GETTING VERIFIED WITH ID.ME BECAUSE I THOUGHT IT WAS GOING TO BE A COMPLICATED PROCESS. I WAS SO WRONG! IN LESS THAN 5 MINUTES I WAS DONE. JUST PERFECT!
Hello Rocio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Aloha It was very easy & helpful thank you so much for the fast action...mahalo
Hello Dylan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The document descriptions were very thorough which made difficult process of gathering the neslcessary documents a simple process and when i did the live interview the agent was very approachable and the thing was simple when it was all said and done.
Hello Kirj! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy, fast and excellent discounts. Who doesn't like saving money….
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Buena experiencia con su encuesta espero y sigan así brindando facilidad para sus cliente
¡Hola Maria! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Nice & easy!
Professional worker.
Best experience ever in your life..
Hello Kanghsiang! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick, easy and convenient…I was a little anxious about having to do it but was beyond thrilled with how quickly the process went
Hello Kristina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Uploading photos was easy for me as I had photos of front and rear of driver's license previously downloaded. I also have a new computer with a great camera for the video portion.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Recibí una llamada telefónica en la cual se me verifico mi identidad
Presentando certificado de nacimiento, seguro social e identificación de el estado de Puerto Rico
¡Hola Jenit! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Was very surprised of the unexpected gift that was presented to my family when making a purchase. No matter how large or small it brought a smile and a little of "Oh Boy!" to my life.
Thank You...
Hello Betty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was quick and efficient what I needed done was completed sooner than I expected. The website was simple to operate and very smooth.
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and safe and secure, i can check my irs web site. Thankyou
Hello Tami! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team