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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent everything went well thank u for ur service
ID me is secure, accurate, and works well. The process works great. Love the two step verification.
Hello Chad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Gracias por sus atenciones, el primer agente que me contestó tuvo paciencia y me consiguió alguien que hablaba español.
¡Hola Maria! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experience was simple and accurate. Process took about 20 or 30 minutes. Thank God process is safe and secure. Enjoyed video chat with scan of identification.
Hello Kristy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once you start the process on your own. You will be guided to upload your ID of choice. If you get prompted to continue with a Video call, don't get discourage. It might be, extra insurance for proof of ID in the hands of the correct person.
The ID.me personnel is patient, approachable and professional. Be sure to have your documents at hand to show up for. Also, I tried using my mobile device, but laptop or computer with video and audio, will be much better experience. Once connected appropriately, you will be asked a few question, and then proceed to show in real time, the ID you uploaded to the system.
Very important to have the app for ZOOM available, in case of need. You will thank me! The process was very quick, but you need to be prepared, remember that always. After that should be piece of cake.
Hello Guiarionex! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a good experience n I hope to get tell other people about it
Hello Stanley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es un problema cuando uno no entiende pero mi hija me ayudo.
¡Hola Gloria! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a sj.support@id.me para obtener ayuda. ¡Gracias! -ID.me Social Response Team
Excellent she was very professional and kind respectful and understanding and she took her time to help me do the camera switch so she could see my ID my social and I just love her love everything about her
Hello Quinshay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was outstanding. I found it very easy to move around my account once I set up my profile.
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me helped a technically challenged individual (me) through the process. I'd recommend them to everyone interested.
Hello Madeleine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process to verify is quick and simple. Very useful tool.
Hello Blake! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have made several attempts to verify my identity with ID.ME through various government organizations and the questions that are asked through the Fair Credit Reporting Act (they have a lot of misinformation about me, totally WRONG on the part of FAIR CREDIT REPORTING) I needed access to a particular government website so today I decided to do the video chat With Linda A. At ID.ME. Com and I uploaded all the documents that were needed for identification and I got on the video chat with Linda A. And I have to say the process was very easy with Linda's help. My advice to anyone needing to prove their identity through a government website using ID.ME.com to choose the video chat option, it is so much better than trying to verify the Fair Credit Reporting Act questions which can be totally inaccurate questions. If you don't connect with Linda A. Hopefully you will get a agent who is as professional as her
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The treatment was very kind and professional. Thanks help me.
Hello Cristal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All 10's. The representative was polite and very well experienced with any questions I had.
Hello Sharyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Enlisting into the system was simple and easy. I recommend the web site to those who are interested in opening up a portal to several govt agencies.
Hello Goody! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My first time experiencing With ID. Me was excellent, fast, professional and was a good service with a good amount of time. I actually would recommend this to anyone that would be able to have to do this. Good job and well done. Excellent service it was.
Hello Delberta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue de rapido entendimiento y si sigues coreectamente las instrucciones llegas al objetivo de tener tu ID.me
¡Hola Berenice! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was interesting to know didn't have to wait in lines or call backs, fast and easy I would recommend to anybody
Hello Emmitt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Drevian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team