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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Grand! A wonderful productive experience. They have a great team, H.R. Must be on there buttons. Some of those can ward to press. Very passionate and funny. Their smiles and laughs really filled my cup. Thanks again their professional help.
The only good part about ID me is when you are able to actually chat with an agent. The rest of it is so not user friendly it is mind blowing. The program itself might actually have been useable, but when you encounter any error it is like being stuck in a maze. No way to directly call technical support, it refers you to a bot which cannot help you, and then it takes forever to hear back on a support ticket. If you enter the wrong credentials instead of going back you have to go all the way out and back in. I really don't know how anyone has a positive experience navigating this process unless you happen to do everything 100% correctly and have an extremely easy situation.
Hello Carly! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
It's was fast and easy I'm pleased with how it went super fast and friendly
Hello Felipe! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Pensé que al registrarme iba a ser algo complejo pero fue al contrario fue fácil al momento de llenar mi datos personal, la cual fue rápido y sencillo
¡Hola Alberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great experience I give it 5 stars and the cam was clear so the conversation was perfect
Hello Xayvion! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was great and the process was not stressful.
Hello Lindsey! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me has created a means to prove that you are, well, you.
You don't need this every day, but if you're like me, a geezer trying to apply for Social Security, you need to have some sort of process like this. They digitally scan your existing ID, check it out, and then make sure the agency you're trying to convince gets The Seal Of Approval, for which we assume they've paid handsomely.
And they do this in about 10 minutes. Which, if your alternative is to CALL ON THE FONE, AND WAIT FOR SOMEONE IN THE FEDERAL GUMMINT to actually speak with you, is a whale of a deal.
It was painless. Fast. We assume reliable, for which we'll find out, gentle reader, once Social Security gets my info. Check back in, and I'll let you know. Y'all take care now, y'heah? Merry Solstice!
Hello Dan! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Hello Alex! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Louis! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process is thorough and takes about a half an hour to actually upload all the required documents.
Hello Reggie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was quick, courteous and professional. The agent was very courteous.
Hello Sedonia! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Everything was great, I'm very satisfied! Can't wait to get started
Hello Derrick! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.me was Great and relieved at first I thought I can't follow instructions but I did it because it was very easy and simple
Hello Theresa! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Great experience with agent. Thank you all for your help. Happy holidays
Hello Rochelle! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I had a very good experience the online specialist was awesome she was very helpful she needs a raise
Hello Antwoine! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very fast easy and good service very helpful. The lady was very polite and got wet I needed to get done. Thank you so much.
Hello Michael! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My Social Security account was set up years ago to my personal email as user name. It appears email user names are no longer allowed to access accounts, so I used ID.me to get where I needed to be.
Hello Dennis! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The representative that helped me was so kind & displayed a positive attitude! Very helpful.
Hello Regina! Thank you for your feedback regarding the verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
At fist wast sure if i should use IDME but now i know that i made the right decision and it was very simple to convenient to use. I am very satisfied.
Hello Nemanja! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
The site makes me do a video call every time. But I have to say Barbara was a really nice lady. And had to call me three times because my phone messed the call. Thanks Barbara
Hello Martha! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team