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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The online verification process was easy. It took me less than 5 minutes to upload my documents and complete the Zoom call to verify my identity. The representative on the call (Linda) was very professional, patient, and approachable. Well done!
The agent was courteous and helped immensely to aid the process of proving identity for Texas unemployment benefits
Hello John! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was very good and fast I did everything that took forever to do on my own it cut it done to only about 10-15 minutes
Hello Brandon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The assistant is friendly and helps you quickly.
Is fast and safe
Hello Gloria! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Satisfied I was able to register although with some difficulties, but the video call agent was very gentle.
Hello Sory! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your feedback. —Olivia, ID.me
Had some issues with audio and video and the ladies helping me were very knowledgeable and friendly.
Traci
Hello Traci! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I thought it was odd that I had to do this and somewhat off putting. But after the brief chat with the agent, Beverly I was relieved that the process was secure and easy to follow.
Hello Carla! We’re so happy that your experience with Beverly was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I needed to use this service in order to access benefit information from a US government agency. The app worked perfectly, and I was able to upload my ID docs and do a follow-up video call with an agent from ID.me. Everything was relatively easy and straightforward. The only minor negative was that I had to tap buttons twice for just about every step, but that really didn't impact the usability in any measurable way.
Hello Jeff! We’re happy you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We are always looking for ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
Great! Job did and amazing job did not have to worry was perfect and patient with me thank you so much for having a beautiful heart
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Id.me agent was, helpful very pleasant to talk made things very easy
Hello Veronica! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was a really good experience.she was really nice and respectful
Hello Gustavo! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My experience was great yall was very helpful everything was quick yall are very professional and deserve alot in life
Hello Raekwon! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I was very satisfied with my experience. This was my first time using ID me I would recommend it to anybody needing to use it.
Hello Brooke! Thank you for your 3-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
After several bugs in the beginning got through and the video chat went perfectly
Hello Gilbert. Glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Hello Chanel! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Straightforward. I liked it. I am not sure why it has to be 50 characters however to leave a review. Agent was professional, polite and got the job done.
Hello Lucas! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I experienced great professionalism and the agent was so patient and helpful
Hello Henry! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
While it became tedious after my initial try at verification didn't work, once I gathered and uploaded the documents that were needed to verify my identity, it went quickly and smoothly. It's worth that extra effort to assure you are the actual person accessing your sensitive information.
Hello Felicia! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Was overall a good experience, but had trouble doing the self help identification process. I had to do the live agent video version which was a pleasant experience. The agent was quite friendly and knowledgeable and professional. That process was easy quick, and didn't take too much of my time.
Good and fast. I feel it's better this way because it prevents fraud
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael! We’re so happy that your experience with Linda was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me