From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I just submitted the documents and was immediately redirected to the video call. The associate was very kind and straight. I like that professional way.
Safe, easy, simple, satisfactory and with the security and certainty of recommending this institution to be used.
Todo fue muy bueno para identificar mis documentos para poder acceder a mis taxes y poder recibir mis impuestos
Racking my brain and I'm old and now I understand not wanting to do new things. It's done so I'm happy now.
I went into the hr block not knowing if I could get help since I work 6-430 next week during the weekdays and sometimes Saturdays too so it was impossible to go to the IRS building. They helped me out found my taxes my ex threw away but sadly my taxes were redacted as if the state of Oregon confiscated my earnings for 2 years.
A carefully thought out means of secure access to your IRS data when you need it. Creating the account, (including establishing biometrics for ID security) was easy …. Even for an old "wrinkly" like me! I'd seriously recommend every taxpayer just sign up and keep this tool in your back pocket for when you need fast and secure access to your IRS data.……Because you will need it sometime…
It was not a complicated experience like I thought it would be, it was quite simple over all; from start to finish... glad I did it... it ha allowed me to obtain my information to complete current actions I'm working on...
The Idme can access all state and federal site requiring your advanced proof of id. You'll take a video of your face when seeing it pixelated it's weird. Of the choices I saw available I chose IDme for its reach.
La ayuda que brindan para la verificación es buena, si hay que esperar como un día para que lo verifiquen y llegue el correo. Pero desde mi punto de vista siento que no es mucho tiempo
It was fair and somewhat easy, I needed a little bit of help, not completely satisfied with id me, your sevices weren't easy
I'm so glad to know ID. Me. It made me to get my tax return report very easy. Thanks for ID. Me and thanks a lot!
It was a VERY very very very very very very very very very very very helpful 😃 😃 😃 😃 Successful experience
It took a while and was difficult to do the document pictures due to my eyesight. It would be easier if not for this. Most people will find the process easier than I did.
Pretty easy to fill out and pretty self explanatory. Didn't like that I had to take a photo of myself but that's ok
Knowledgeable, professional & courteous. The person helping was very considerate. I much appreciate his concern for accomplishing our mission.
I trust that the data is confidential and reserved, and I have no doubt that any requested action will be delayed, rather immediate.
Muy rápido y sencillo el proceso, hay un personal para atender en idioma español y la atención muy amable y clara.
Espero que todo este tiempo alla servido de mucho. Al igual que para otros usuarios... que al igual que yo. Se sientan complacidos con su trabajo..
Get rid of this go back to SS# this took all day to get pin then rejected changed pin again rejected again and rejected it finally went thru 31 hours
I have difficulty understanding what I need to do. ID. Me explained it in simple terms I could understand.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members