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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very secured organization with representatives that guide you through your process of whatever assistance you'll need.
My experience with ID.me was quick, simple, and secure.
Hello Caden! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My experience was very quick and very simple. The lady who helped me was nice and professional.
Hello Kelton! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very patient kind understandable help full good good good 5 stars 5 stars 5 stars
Hello Marie! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Communicate very well
Eye contact very well
Verbal skills
Hello Kentavious! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
They were very efficient on the video call and were patient when I was showing my documents.
Hello Leonel! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very good and understanding with the help and guidance
Hello Darrilynn! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Tried using PC. Could not complete do to my fumbling.
Quick and easy with phone.
Remains to be seen if worth the trouble.
Needed to see my SS account, now need to see wife's. Won't go through this again just to see her account.
Hello Frat! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. If your wife is need of assistance with her ID.me account, please have them reach out to sj.support@id.me. –Olivia, ID.me
Fast. Accurate. Secure. Aldrich G was able to quickly and securely verify my identity while being personable yet professional.
Hello Andrew! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was having trouble locating information regarding my W2 but I got an awesome representative who was able to direct me in the right direction
Hello Kylie! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
Professional, quick and easy. Great customer service.
Hello Trameca! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was great the people are very helpful and kind great job
Hello Ezequiel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I would highly suggest reviewing all of the document selections prior to settling on which documents you plan to submit for verification, as some docs are much easier to have on hand than others.
Hello Mike! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was directed to the video, member was quick, very easy and super polite. Couldn't have been any better.
Hello Miguel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Great experience from start to finish! Agent was very professional, attentive, polite, patient and very courteous.
Hello Pamela! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Muy buena y me dio seguridad y confiabilidad,seguro rápido y satisfactorio Gracias
!Hola Liliana! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a xx.support@id.me para ofrecer un comentario adicional. -Olivia, ID.me
Agent was polite and professional. Pretty straightforward and easy process
Hello James! We’re so happy that your experience with [insert agent's name] was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Really hard to id me online, I decided to choose representative and they are so helpful, easy going and provide a quick service
Hello Gloria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
All instructions were super clear. Document upload was flawless. Video call documents verification was pretty smooth and fast. Super cool!
Hello Uday! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
That's just it. It was Very Fast, Super Easy & the Gentleman that did the verification was Very Friendly & Likable!
Hello Kirk! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Archibald! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me