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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had a little trouble with verification but it was my fault, other than that I like what I saw. I will definitely use this site to check on my information and keep up to date.
It was great was able to get help finally getting my profile set up without any trouble
Hello Robert! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I needed to get my pin for my taxes it took less than 10 mins to receive!
Hello Angela! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was a fast easy process to get what I needed. And the set up didn't take long.
Hello Hugo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I've been emailing these people for weeks with no response, trying to get into my account for IRS purposes. I wait online just to lose my place in the queue for no reason at all. How are they legally allowed to just ignore and not help people in a timely manner?
Hello Terell. I’m sorry to hear that you still need help. Please email sj.support@id.me and our team will respond shortly. –Olivia, ID.me
Really fast and easy. I just completed the steps and I was in. I'll definitely use it again. Thank you!
Hello Rachel! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It is my first time having to use this and I'm so glade that it alerted me to let me know what was going on and it's awesome to have
Hello Crissy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I cannot give enough cudos for my experience. All that I asked about was handled in a prompt and knowledgeable way. Great service with a smile.
Hello Richard! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The experience was interesting. I had trouble with having my picture taken,. But I spoke with a live agent and finished it.
Hello Joe! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
This site was easy to use, it was short quick and helpful. If you are iffy about using it I will suggest you give it a try. You can't go wrong, I am referring this ID.me to everyone.
Hello Charlotte! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Easy and quick service also well protected.i will also introduce the service to my family and my friends because I strongly believe in protecting people identification very important!
Hello Sue! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Bueno contar con una herramienta informática que proteja la identidad
!Hola Maria! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a sj.support@id.me para ofrecer un comentario adicional. -Olivia, ID.me
EDD-this feature is not functioning as intended. Speaking/chatting with anyone is not an option. I feel this app is mainly harvesting peoples private information to sell. It does not work as they're intended to do but rather it just requires me to provide all of my private information repeatedly. What! A shame...this system is annoying and a waste of my time.
Hello Lynn. I’m sorry to hear that you need help with your ID.me account. Please email sj.support@id.me and our team will respond shortly.
ID.me is a trusted technology partner to multiple government agencies and healthcare providers. We provide secure digital identity verification to those government agencies and healthcare providers to make sure you're you—and not someone pretending to be you—when you request access to their services online.
The below-linked articles provide information about ID.me and data security:
1. https://help.id.me/hc/en-us/articles/202211620-How-ID-me-protects-your-information
2. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
–Olivia, ID.me
Did not solve the problem about my employment situation at all
Hello Maurice! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to my attention. Please email sj.support@id.me for help with your verification. We are here to help. —Olivia, ID.me
I was happy that there was verification so I could securely get my tax documents online. I was happy that I did not have to wait for them to get mailed.
Hello Sylvia! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
I was not able to get information about my refund status they say 20 weeks and they pass already the 20 weeks
Hello Esmeralda! Thank you for your 5-star rating of ID.me. We're thrilled that your experience was so positive. ID.me's role is limited to the identity verification process for the IRS. For any questions pertaining to your tax refund, please contact the IRS directly. -Olivia, ID.me.
The lady was very nice and very helpful and a true sweetheart
Hello Keyawn! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
The agent representing the ID.me team and IRS was very professional and efficient with her duty. I greatly appreciate your services.
Hello Issac! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'm attempting to send documents to the Department of Veterans Affairs to sign my mom up for serving spouse benefits since my dad recently passed away. I feel my information was safe a secure as I completed this process.
Hello Dean! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
I love everyone here it was a fast and easy process
Hello Taniyah! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me