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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was good to do i had help with i know that had to doing for you thanks let me doing
Es bueno el servicio y es necesario que verifiquen que realmente es la persona que esta solicitando la ayuda para evitar fraudes
!Hola Maria! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a sj.support@id.me ​​para ofrecer un comentario adicional. - Olivia, ID.me
Logged into I.d me an easy access to e benefits to get to where I needed to go thanks.
Hello Thomas! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello Suzy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Must admit I was quite skeptical. I was truly surprised, impressed really, by how easy and intuitive the process was. About as well designed and efficacious as it could be. Well done.
Hello Bill! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Took awhile due my ineptitude. When I got stalled in the process, id.me sent me an email with a link that took me exactly where I wanted to go.
Hello Larry! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Hello Marco! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Easy and convenient. Made submitting my taxes less painful
Hello Dawn! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
They give you step by step directions very easy very quick free love the service everybody should use this
Hello Polly! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I am a retired senior educator and without my grandkids around I rarely try to do new things with the Smart Phone they wanted me to use so we could text each other. OK grandpa went along with that, but when I was faced with doing the documents necessary to complete the ID.me process I was skeptical. I followed the instructions and prompts given by the program and low and behold I did it. Who says you can't teach an old dog new tricks.
Hello Kenneth! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I just wanted everyone know that ID.me is a secure website and I feel confident in knowing that my personal information is safe and secure.
Hello Eduardo! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Was easy the security process was amazing
I was able to get transcripts quickly
Hello Theresa! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I am really anxious because I can't finish with this process. I'd like to be done now.
Hello Dodson! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to my attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —Olivia, ID.me
Fantastic and secure to protect my identity. The Internal Revenue Service requires the best to sign in with them. It required my drivers license and a photo of myself.
Outstanding security.
Hello Guy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Excellent and more convenient online service is good to have.
Hello Tiffany! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Omg what can say first thank you for created this app ID.me like I've used so many identity theft apps before I can't honestly say I felt safe due to others beside myself figure a way to get someone identity I do wanna thank your over and over again for this amazing ID.me app I'm totally safe in your hands
Hello Jacqueline! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
ID.me is the #1 best service to get yourself verified and accepted by USA Federal government agencies, such as Veterans Affairs, Social Security Administration and the Internal Revenue Service (IRS). These places have stringent rules and regulations with no bend or fold, yet ID.me has a direct route into them. ID.me goes ALL the way through various measure to certify that you are who you say you are. Your word isn't enough. They collect data! The info does include multiple official government issued picture identification, as well as conducting "LIVE" video chats. I don't know if I went through as much when I joined the US Army. So if you need a stress free way of signing into government sites, then use ID.me because you WILL be seamlessly verified and accepted. GREAT Job ID.me! Thank you.
Hello Elizabeth! Hank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The verification process was hard to complete. It rejected me once, then had my name spelled wrong after my second attempt. Third attempt worked but the software they are using definitely needs some work.
Hello Lydia! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Very user friendly. Lots of different options to verify and clarify.
Hello Joshua! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The service was fast and easy to follow the instructions. I did the whole identification in my spare time at work it took me less than 10 minutes. I was impressed by the fastness of their service.
Hello Fermin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me